Howard Arms Lane, Brampton CA8 1NH
Owner: M Dresser
Person in charge: Dawn McMillan (Home Manager)
Local Authority / Social Services: Cumbria County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): German
Single Rooms: 22
Shared Rooms: 3
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single £406 – £507 (These prices are only a guideline, please contact Howard Court Care Home Ltd to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Howard Court Care Home Ltd: click here
Howard Court Care Home Ltd has a Review Score of 6.3 (6.346)
The Review Score of 6.3 (maximum of 10) for Howard Court Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Howard Court Care Home Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.167 for Howard Court Care Home Ltd is calculated as follows: ( (3 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 24 Ratings = 3.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.179 Points relating to the number of positive Reviews for Howard Court Care Home Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Lizzie T (Daughter-in-law of Resident) on Tuesday 24 October 2017. Relates to October 2017.
My father-in-law is cared for here and right from the start felt it was his home
He loves the meals and also his room which is on suite, he values his privacy and this is always respected.
He recently has been ill and the staff have taken care of him and made sure he had received GP and a brief spell in hospital as an inpatient.
He told me he was very happy to be back HOME when out of hospital
One day I arrived to see him sat in the courtyard having a cool drink and a chat with other residents.
Myself and my husband are relieved we found a place he is happy and content.
The Staff always make us feel welcome on visits. We had previously visited care homes and this was not the case.
Finding this place and so local to our community was a relief
How likely would you be to recommend Howard Court Care Home Ltd? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
Sue Lane, Office Manager at Howard Court Care Home Ltd responded to this review on 24 Oct 2017:
Many thanks for this lovely review. Here at Howard Court our main purpose is to help our residents feel part of our family and happy and contented in their new home and it is gratifying to hear that we are succeeding. Your kind comments will be passed on to our carers.
Review submitted from a Website Submission by J T (Friend of Resident) on Monday 14 August 2017. Relates to September 2016.
This home does not have a garden. It has a small courtyard (about 15' x 15') in front, with a couple of seats and some plants in, but this is not freely accessible as the building is locked. My friend became very depressed as she would spend a lot of time in her garden previously. Her bedroom was dark with a window above eye level and no view apart from up to other's bedrooms. This room should not be used as a bedroom. The meals which I saw were small, some parts appeared to be from a packet or frozen, eg the mash or vegetables. The teatime meal, at 5 pm, was regularly only a 'Cream cheese sandwich',- these had little filling, and no garnish of any sort. It appeared the least possible amount of money was spent on food; my friend visibly failed to thrive. For recreation, there was only the lounge/dining area. For £500 per person per week, much more could be expected. This home is outdated and in not having a garden, fails to meet the basic human need for exercise and/or fresh air.
How likely would you be to recommend Howard Court Care Home Ltd? Extremely Unlikely
Overall Standard: Satisfactory
Care / Support: Poor
Treated with Dignity: Poor
Food & Drink: Very Poor
Safety / Security: Poor
Value for Money: Very Poor
Sue Lane, Office Manager at Howard Court Care Home Ltd responded to this review on 16 Aug 2017:
Howard Court has a paved courtyard 25' x 30' which is bordered by numerous, boxes, tubs and hanging baskets containing flowers and foliage. Although we are a locked unit, during the warmer months, residents are encouraged to sit outside on our oak garden furniture to enjoy the sunshine, chat with staff, or partake in ball games. Residents also help with the planting and harvesting of vegetables in our recently acquired raised bed.
Our home was originally part of a coaching inn with bedrooms of various shapes and sizes, some of which, still contain the original oak beams, which we believe adds to its character.
All our meals are prepared daily from fresh produce sourced from local suppliers. The main meal is served at lunchtime with a smaller meal for dinner. Portion sizes are specific to a particular resident's wishes and tastes, with an option always available. However, should a resident request a dish they particularly like, we will do our utmost to produce this for them.
Entertainers frequently visit to offer music therapy or church services, which residents are encouraged to get involved with. Bingo, 'What's in the Box' and indoor bowls are other examples of the activities which regularly take place, not forgetting, the animals which visit for residents to pat and stroke.
Here at Howard Court we think of our Residents as part of our family and are passionate about the care we offer them. I am extremely disappointed with the review we have received and, quite frankly, surprised it has taken the reviewer (the name of whom has never signed into our Visitors Book) 11 months to compose.
There are currently no awards/recognitions posted yet for Howard Court Care Home Ltd
There are currently no Care Home Idol entrants who have performed at Howard Court Care Home Ltd