Glenmore Trust

2 Newton Road, Penrith CA11 9FA
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9.3 5 Reviews
  • Glenmore Trust, Penrith
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 3 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Minibus or other transport
  • Ground Floor Accommodation only
  • Gardens

Good to Know

Owner

  • Glenmore Trust

Person in charge

  • Laura Noble (Manager)

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (3)
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Glenmore Trust Reviews (5)

9.3

Glenmore Trust has a Review Score of 9.3 (9.280) out of 10, based on 5 reviews in the last 2 years.
Over all time Glenmore Trust has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
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  • 5
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Reviewer Connection to Glenmore Trust
  • 2
  • 2
  • 1
Total of 5, showing 1-5
Review from Tracey M (Mother of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been using this service for the last 12 years, we have only good things to say. Staff are fantastic, caring and reassuring. My daughter enjoys her time here. They cook a lovely Sunday roast, which she adores. She often goes out on trips in the mini bus to the lakes and thoroughly enjoys
her time with the other service users. Wouldn’t use any other respite service.
Reply from Laura Noble, Registered Service Manager at Glenmore Trust

Thank you very much for leaving this review. The most important feedback for me is that of the families and individuals who use the service, it's lovely to read both for me and new families coming through. Thank you.

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Review from John N (Brother of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has always enjoyed his stays at Newton Road and the activities undertaken whilst at respite. He is often not sure that he wants to go before his visit, but never shuts up talking about what he did and how much he enjoyed it at respite.
Reply from Laura Noble, Registered Service Manager at Glenmore Trust

Thank you for taking the time to give us this feedback, we really appreciate it, we look forward to welcoming your brother back into respite soon.

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Review from Peter L (Father of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All in all it all seems to be working well. On the whole my son enjoys his stays and outings and enjoys socialising and people watching. He is given his own space and likes to watch his DVDs before he settles down to sleep. As long as my son has his own routine then he is settled.
Reply from Laura Noble, Registered Service Manager at Glenmore Trust

Thank you for leaving this positive review, we really appreciate your feedback , we look forward to welcoming your son back into the respite service.

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Review from Maxine R (Mother of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been going for respite over two years now. We couldn't wish for better care, she can get anxious when going but on arrival all the worries disappear, all the staff are very friendly and feels like home. Her needs are always cared for, keep up the good work Team Leader and all the team.
Reply from Laura Noble, Registered Service Manager at Glenmore Trust

Thank you for your five star review, we're absolutely delighted to receive it, I will be sure to pass your kind words onto the staff team, we look forward to seeing your daughter later on this month.

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Review from Paul H (Father of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We regularly use Glenmore Trust Penrith as my son is very happy staying there for periods of respite. It's been a godsend to us as parents to find somewhere my son likes to stay when we need a break, we really couldn't do without them.
Reply from Laura Noble, Registered Service Manager at Glenmore Trust

Thank you so much for your kind words, we really appreciate you taking the time out to share your experience with us, we look forward to welcoming your son back into the respite service early next year.

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  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.3 (9.280)

Overview of Review Score

The Review Score of 9.3 (9.280) out of 10 for Glenmore Trust is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Glenmore Trust is calculated as follows: ( (46 Excellents x 5) + (13 Goods x 4) ) ÷ 59 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Glenmore Trust is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 3 registered maximum number of service users is 0.6, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Glenmore Trust

What types of Care is Glenmore Trust registered for?

Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Glenmore Trust have?

There are 3 Single Rooms.

What are the Facilities & Services at Glenmore Trust?

Minibus or other transport, Ground Floor Accommodation only & Gardens are some of the Facilities & Services.

How far is Glenmore Trust to the centre of Penrith?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenmore Trust to verify any information. View our terms and conditions. Glenmore Trust has an Basic Service - more info.