Group: Sovereign Care North East Ltd
Person in charge: Gillian Bundy (Manager)
Local Authority / Social Services: Durham County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Mental Health Condition
Single Rooms: 13
Shared Rooms: 2
Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on The Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.6 (maximum of 10) for The Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for The Grange is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for The Grange is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 0 Reviews ÷ 3.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Grange has a Review Score of 4.6 (4.583) from 1 Reviews
Review submitted from a Website Submission by T P (Daughter of Resident) on Monday 19 October 2015. Relates to October 2015.
The staff have been very attentive to my mum's needs. The manager has helped to make my mum feel secure and has encouraged my mum to finally go for physical assessments too. When I call with a concern, she is able to list every detail of when weighed, habits, whereabouts... Highly recommend for this stage of my mum's health. Thanks
How likely would you be to recommend The Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Other Care Homes located nearby to The Grange
Click here for information on how to remove the 'other' Care Home listings from your profile page
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Grange to verify any information. Our terms and conditions can be viewed here.