Castlebank Care Home

26 Castle Bank, Tow Law, Bishop Auckland DL13 4AE

Owner: X9 Healthcare Castle Bank Ltd

Person in charge: June Pearson (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 0

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £535 – £555 (These prices are only a guideline, please contact Castlebank Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visiting is not restricted however please try to avoid meal times 12 Midday and 4pm

Parking:

Car park available at front of property

Latest Care Quality Commission* Report on Castlebank Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Castlebank Care Home has a Review Score of 8 (8.012)

The Review Score of 8 (maximum of 10) for Castlebank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Castlebank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Castlebank Care Home is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.179 Points relating to the number of positive Reviews for Castlebank Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castlebank Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castlebank Care Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1

My mother was accepted into the Castle Bank Residential Home in an emergency situation. She had been discharged from hospital a few days prior, which turned out to be somewhat premature.
Her mobility was dreadful, a problem which was dramatically improved by the attention given to her by staff over a ten day period.
Staff were friendly, helpful and attentive and kept me informed about her progress.
She was surprisingly happy and content, considering her determination to remain in her own home. The treatment she received enabled her to return to that home.
She herself has concluded that she would be happy to return to Castle Bank should this be needed in the future.

How likely would you be to recommend Castlebank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Helped to put up Christmas decorations and found out how caring the staff were towards the residents and families totally shocked at how much love and caring they were to all people involved.

Many thanks to all involved in my experience many thanks again xxxx

How likely would you be to recommend Castlebank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has now been a resident for 2.5 years. The standard of care remains excellent. My mum went through a period of not eating, the staff did everything they could to coax and encourage her. She now has gained weight again and has a much better appetite. The food is all home cooked and the menu choices great.
I cannot praise the staff enough they treat residents with respect, I am there regularly and am always impressed with the level of care.
The decor is a little dated but that is not a deterrent, the home is clean and provides a great home for the residents.

How likely would you be to recommend Castlebank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Castlebank Care Home

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Castlebank Care Home

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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