Castlebank Care Home

26 Castle Bank, Tow Law, Bishop Auckland DL13 4AE
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8.7 7 Reviews
  • Castlebank Care Home, Bishop Auckland
Castlebank Care Home is a Grade 1 Care Home, which provides Care for up to 28 older adults of any gender or race. Castlebank accepts individuals who have Continuing Health Care, EMI, or residential needs, those who are privately funded and those whose fees are paid, partially or fully, by the local authority.

Their aim is to provide excellent care within a warm, safe, and friendly environment whilst meeting and exceeding the needs and expectations of the people who live and work there.
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Care Provided by Castlebank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact us to discuss individual requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Castlebank Care Home Ltd

Person in charge

  • Daniel Squibb (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visiting is not restricted however please try to avoid meal times 12 Midday and 4pm

Parking

  • Car park available at front of property

Castlebank Care Home Reviews (7)

8.7

Castlebank Care Home has a Review Score of 8.7 (8.672) out of 10, based on 4 reviews in the last 2 years.
Over all time Castlebank Care Home has 7 reviews.

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Total of 7, showing 1-7
Review from D A (Solicitor of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have worked in a care sector and I have experience in taking care of both young and old people. I will be glad if I am given an opportunity to work with castle bank care home where I will be chance to work with the care teams and look after the ages people.
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Review from Sue H (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Castlebank are caring and thoughtful towards residents and family. They show respect, have patience, and bring a calm atmosphere. We visit regularly and always feel welcomed and accepted. There is a good choice of food at all mealtimes and tea/coffee/juice with biscuits/cake in between.
Rooms are clean but not all have a toilet. Cannot fault the care they have given my mum.
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Review from Helen S (Daughter of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly a year now. In this time she has been treated with such kindness. I cannot find anything to criticise this care home for. The staff go over and above continuously. The food is all home-cooked and superb. The respect shown to all residents is exemplary.
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Review from D A (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely staff, everyone is very approachable. care of residents is also good. Meals are really good with most things home-cooked. Rooms are clean and comfortable although not all have their own toilet. They allow residents to take some of their own furniture in which is comforting for them. if I could
choose a care home again for my mother, I would make the same choice.
Reply from Adam Edwards, Director at Castlebank Care Home

Thank you for leaving such a kind and honest review. Your feedback is valued and appreciated.

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Review from Stephen E (Son of Resident) published on 16 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was accepted into the Castle Bank Residential Home in an emergency situation. She had been discharged from hospital a few days prior, which turned out to be somewhat premature.
Her mobility was dreadful, a problem which was dramatically improved by the attention given to her by staff over
a ten day period.
Staff were friendly, helpful and attentive and kept me informed about her progress.
She was surprisingly happy and content, considering her determination to remain in her own home. The treatment she received enabled her to return to that home.
She herself has concluded that she would be happy to return to Castle Bank should this be needed in the future.
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Review from Kristen G (Regular Volunteer) published on 3 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helped to put up Christmas decorations and found out how caring the staff were towards the residents and families totally shocked at how much love and caring they were to all people involved.


Many thanks to all involved in my experience many thanks again xxxx

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Review from Denise C (Daughter of Resident) published on 27 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been a resident for 2.5 years. The standard of care remains excellent. My mum went through a period of not eating, the staff did everything they could to coax and encourage her. She now has gained weight again and has a much better appetite. The food is all home cooked and the menu choices
great.
I cannot praise the staff enough they treat residents with respect, I am there regularly and am always impressed with the level of care.
The decor is a little dated but that is not a deterrent, the home is clean and provides a great home for the residents.
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Current Review Score: 8.7 (8.672)

Overview of Review Score

The Review Score of 8.7 (8.672) out of 10 for Castlebank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for Castlebank Care Home is calculated as follows: ( (33 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.089 Points relating to the number of positive Reviews for Castlebank Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Daniel

Daniel Squibb

Job Title: Managing Director Joined: 2003

My name is Daniel Squibb and I have been the owner of Castlebank Care Home since October 2003. My career background includes roles in both the NHS and private healthcare sectors. I also led and managed a successful Independent ambulance company with national coverage based in London for 15 years. I have worked in facilities management for large blue-chip companies and also held senior leadership roles for charities and other organisations.


It is my absolute honour and privilege to lead and manage Castlebank and I continuously strive to ensure that both myself and the Castlebank team deliver exceptional care which is tailored to the needs of every individual. I also relish each opportunity to enrich and enhance the living environment for our residents so that they experience the best quality of life possible whilst residing in our home.

Kate

Kate Boughey

Job Title: Deputy Care Home Manager Joined: 2018

I have worked at Castlebank Care Home for 5 years; originally as a housekeeper and then developed a passion for delivering outstanding care by progressing to Care Assistant, Senior Care Assistant and Support Coordinator.


My current role is Deputy Manager and I am very passionate about ensuring myself and my team make a positive impact towards our residents' lives by delivering a high standard of care. I am also enthusiastic about leading and developing a very dedicated team that strives to meet the needs of each resident to ensure that their care, comfort and well-being are paramount. In my spare time, I enjoy spending time with my four children. I feel it is important to nurture them and experience the world through their eyes!

Frequently Asked Questions about Castlebank Care Home

What types of Care is Castlebank Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Castlebank Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Castlebank Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castlebank Care Home to the centre of Bishop Auckland?

8.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlebank Care Home to verify any information. View our terms and conditions. Castlebank Care Home has an Enhanced Service - more info.