117 Rothesay Terrace, Bedlington NE22 5PX
Person in charge: Janice Bell (Manager)
Local Authority / Social Services: Northumberland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Only to be within registered categories.
Single Rooms: 21
Shared Rooms: 3
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on The Willows: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Willows has a Review Score of 4.8 (4.833)
The Review Score of 4.8 (maximum of 10) for The Willows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Willows in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for The Willows is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 0 Points relating to the number of positive Reviews for The Willows is based on 0 positive Reviews in the last 12 months and is calculated as follows:
0 = 0
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend The Willows?
Reviewer Connection to The Willows
Review submitted from a Website Submission by Lyn H (Wife of Resident) on Tuesday 19 January 2016. Relates to January 2016.
My husband is a resident in Highfield house. He has Vascular Dementia/Alzheimer's.
The Manager & all the staff are so very caring, all the residents are treat with dignity & respect.
I visit my husband on a daily basis & I have observed the fantastic care the residents receive.
It took me a long time to accept that my husband needed long term care & I couldn't wish for him to be in a better place.
The Manager & staff have also been so supportive of me during some of my darkest days. I can't thank them all enough.
How likely would you be to recommend The Willows? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at The Willows