Owner: Bridge Care Residential Ltd
Person in charge: P Howard (Manager)
Local Authority / Social Services: Northumberland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 31
Rooms with ensuite WC: 14
Weekly Charges Guide: Personal Care Single £450 – £565 (These prices are only a guideline, please contact Burn Brae Lodge to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Burn Brae Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.8 (maximum of 10) for Burn Brae Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Burn Brae Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Burn Brae Lodge is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Burn Brae Lodge is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Burn Brae Lodge has a Review Score of 4.8 (4.750) from 1 Reviews
Review submitted from a Website Submission by Janice L (Daughter of Resident) on Monday 2 May 2016. Relates to March 2016.
My father was a resident for almost two years until his death in March 2016.
Dad had suffered from Alzheimer's for several years and had been looked after by my mother before he came to live at Burn Brae as his condition deteriorated.
Burn Brae specialises in the care of residents with dementia and provides a caring and homely environment for all residents.
They treat all residents with respect and dignity and provide all the support and care needed, always treating each resident as a individual with specific needs, within a "home from home" environment.
How likely would you be to recommend Burn Brae Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Staff
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Management
Safety / Security
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Value for Money
Paul Howard, Manager of Care at Burn Brae Lodge responded to this review on 03 May 2016:
Thank you very much for your review and I am very pleased you were happy with the service we provided. Your review will help people to get a users perspective of our service.
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