26 Cottage Road, Wooler NE71 6AD
Group: People First Care Ltd
Person in charge: Catherine Wood (Manager)
Local Authority / Social Services: Northumberland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Severe confusion and behavioural problems.
Single Rooms: 18
Rooms with ensuite WC: 11
Weekly Charges Guide: Personal Care Single £459 – £475 (These prices are only a guideline, please contact The Old Vicarage to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Old Vicarage: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Old Vicarage has a Review Score of 8.2 (8.195)
The Review Score of 8.2 (maximum of 10) for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Old Vicarage in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for The Old Vicarage is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.278 Points relating to the number of positive Reviews for The Old Vicarage is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.6 Target = 0.278
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Kate T (Daughter of Resident) on Saturday 3 February 2018. Relates to December 2017.
Residents at The Old Vicarage receive expert care which is delivered with respect and genuine love from all of the staff. The manager adopts the latest and best care practices superbly and is tireless in finding new ways to enhance the surroundings and daily living experiences of the residents, who she treats as extended family.
The entertainments manager is hilarious and imaginative and really makes a difference to the interaction and quality of life of both the residents and their visitors. The care staff are meticulous and prompt in their care which is always given respectfully with thought to the resident's wishes and privacy. Each carer invests a great deal of empathy and love for all of the residents - no matter how difficult an individual's behaviour may be to deal with. The home is squeaky-clean and smells fresh, since they steam clean everything at night. The food is wholesome with a wide choice available and includes lots of cakes. Guests are always made to feel welcome.
How likely would you be to recommend The Old Vicarage? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at The Old Vicarage