Review from Trevor W (Son of Resident) published on 23 September 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Mam had the privilege to spend the last 15 months of her life at Wooler. The home has charm and character and is set in grounds that match the home. There is plenty of area for small walks and seats to sit on. There is a nice conservatory to sit in and they have a nice sun house to sit in when the weather
is fine. The entire staff are so friendly and dedicated to the welfare of the residents, nothing but praise for all of them. It was reassuring to know that, although mam had Alzheimer's she had the best care while she was a resident and when we visited we always found her to be cheerful.
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Review from Kate T (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
Residents at The Old Vicarage receive expert care which is delivered with respect and genuine love from all of the staff. The manager adopts the latest and best care practices superbly and is tireless in finding new ways to enhance the surroundings and daily living experiences of the residents, who
she treats as extended family.
The entertainments manager is hilarious and imaginative and really makes a difference to the interaction and quality of life of both the residents and their visitors. The care staff are meticulous and prompt in their care which is always given respectfully with thought to the resident's wishes and privacy. Each carer invests a great deal of empathy and love for all of the residents - no matter how difficult an individual's behaviour may be to deal with. The home is squeaky-clean and smells fresh, since they steam clean everything at night. The food is wholesome with a wide choice available and includes lots of cakes. Guests are always made to feel welcome.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
10 Aug 2025
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is The Old Vicarage registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Old Vicarage have?
There are 28 Single Rooms.
What are the Facilities & Services at The Old Vicarage?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Old Vicarage to the centre of Wooler?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Old Vicarage to verify any information. View our terms and conditions. The Old Vicarage has an Basic Service - more info.