Melbourne House Reviews (5)
9.5
Melbourne House has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Melbourne House has 5 reviews.
Review from M A (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad is a resident at Melbourne House and the care he is receiving is outstanding, every member of staff we meet is so loving caring and respectful to my dad at all times. They also looked after us when we were low and needed support and reassurance. So as a family, we want to say a huge thank you
to all the staff and manager at Melbourne House there who made a very hard time easier.
Reply from Catrin James, Director at Melbourne House
Thank you for your kind words, our staff and management are always happy to help and support you all. Diolch.
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Review from N P (Power of Attorney of Resident) published on 24 January 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing care given by all staff. They treat the residents as if they were their own family. As soon as you enter there you feel as though you are part of a large family. Excellent food and spotlessly clean.
Management will also go above and beyond. All aspects of the care home are faultless.
Management will also go above and beyond. All aspects of the care home are faultless.
Reply from Catrin James, Director at Melbourne House
Appreciate the positive comment, we will continue to strive and maintain the standards, I will pass on your sentiment to the staff at the home.
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Review from P M (Son of Resident) published on 24 January 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dealing with my mother having to leave her home to reside in a residential home due to her condition is very difficult.
The management and the staff at Melbourne Care Home have made this transition for my mother and her family easier with their supportive and caring attitude.
The care for my mother
The management and the staff at Melbourne Care Home have made this transition for my mother and her family easier with their supportive and caring attitude.
The care for my mother
can only be described as amazing keeping the pride and dignity that she always has.
The team at Melbourne House are a dedicated team that goes the extra mile for residents and indeed their families.
Thank you team Melbourne House.
The team at Melbourne House are a dedicated team that goes the extra mile for residents and indeed their families.
Thank you team Melbourne House.
Reply from Catrin James, Director at Melbourne House
Your mother has settled in Well, she has become a part of our extended family, we acknowledge that supporting the family is also the key care in our delivery.
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Review from G T (Granddaughter of Resident) published on 24 January 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandmother came into the home following a fall at home she has settled in well. The management and the staff have helped the transition from hospital to care home, they have supported the family and ensured that my grandmother's best interest is always a priority.
Reply from Catrin James, Director at Melbourne House
Your comments are noted, we will always ensure that the service user's best interest is one of our priorities and are mindful that the support to the family is also a key factor in care planning.
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Review from Mike M (Son of Resident) published on 23 January 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to submit this review as a huge thank you to Melbourne House and all concerned for the fabulous care they give my mother.
My mum has been there for a number of months now and the staff are brilliant. They are caring and professional and nothing is too much bother. If there is anything
My mum has been there for a number of months now and the staff are brilliant. They are caring and professional and nothing is too much bother. If there is anything
my mum needs it's catered for with no "fuss" and it's sorted. The whole atmosphere is warm and friendly and it is a home that prides itself on the ethos, of my mum is what is important.
As well as prioritising my mum's care and keeping her safe, they all make sure she is happy. The staff are welcoming to the family also and ensures all visitors are welcome come day or night.
I cannot thank the staff and of course the management of the home for giving my mother happiness in her later years, please keep up the good work and don't change as it works. I love visiting in the knowledge my mother is happy and content. Thank you.
As well as prioritising my mum's care and keeping her safe, they all make sure she is happy. The staff are welcoming to the family also and ensures all visitors are welcome come day or night.
I cannot thank the staff and of course the management of the home for giving my mother happiness in her later years, please keep up the good work and don't change as it works. I love visiting in the knowledge my mother is happy and content. Thank you.
Reply from Catrin James, Director at Melbourne House
Your comments are very much appreciated and rest assured we will continue to maintain the standards that you have noted. Diolch.
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Current Review Score: 9.5 (9.500)
Overview of Review Score
The Review Score of 9.5 (9.500) out of 10 for Melbourne House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Melbourne House is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Melbourne House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.