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Melbourne House

22/24 Carmarthen Road, Cross Hands, Llanelli, Carmarthenshire SA14 6SP
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Melbourne House, Llanelli
Melbourne House, Llanelli
Melbourne House, Llanelli

Melbourne House Care Home offers a true home-from-home in Llanelli, Carmarthenshire. Within a warm, safe and supportive environment, the team provide compassionate ans skilled care that promotes each resident's wellbeing, dignity and independence.

Daily activities are designed to be engaging and stimulating. They include, arts and crafts, games, exercise, music and social events.

Meals are nutritious and home-cooked, with care taken to accommodate dietary requirements and preferences.

Care Provided by Melbourne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£895 - £1,000£895 - £1,000
Residential Dementia Care£900 - £1,000£900 - £1,000
fees very, and is dependant on the needs of the service user. A full needs assessment will need to be completed.
Optional services such as Hairdressing, Chiropody additional cost.

The cost of toiletries is not included in the fee.

Contact Melbourne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Melbourne House Care Home Ltd
  • Private Owned

Person in charge

  • Caren Thomas(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (11)

Visiting

  • open visiting policy.

Parking

  • parking on the road at the side of the building

Melbourne House Reviews (5)

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9.5

Melbourne House has a Review Score of 9.5 (9.483) out of 10, based on 5 reviews in the last 2 years. Over all time Melbourne House has 5 reviews.

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Review from Fiona D (Daughter of Resident) published on 15 April 2026 Submitted via Website
Overall Experience

All the staff at Melbourne House are caring, professional, friendly, and supportive both to the residents and their families. The decision to place our dear Mother in care was incredibly difficult, but the whole Team treated us with empathy and kindness. Our mother is lovingly cared for at Melbourne House, which in turn helps us come to terms with the whole situation. The whole team is a credit to the caring profession.

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Review from K D (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card
Overall Experience

I know my mum is safe and very well cared for at Melbourne House. She is treated as an individual for her required needs. All the staff are very thoughtful not only to residents but also visitors and family members. A very happy place to be part of during quite emotional times.The best.

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Review from M A (Daughter of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

My dad is a resident at Melbourne House and the care he is receiving is outstanding, every member of staff we meet is so loving caring and respectful to my dad at all times. They also looked after us when we were low and needed support and reassurance. So as a family, we want to say a huge thank you to all the staff and manager at Melbourne House there who made a very hard time easier.

Reply from Catrin James, Director at Melbourne House

Thank you for your kind words, our staff and management are always happy to help and support you all. Diolch.

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Review from N P (Power of Attorney of Resident) published on 24 January 2025 Submitted via Website
Overall Experience
Amazing care given by all staff. They treat the residents as if they were their own family. As soon as you enter there you feel as though you are part of a large family. Excellent food and spotlessly clean.

Management will also go above and beyond. All aspects of the care home are faultless.

Reply from Catrin James, Director at Melbourne House

Appreciate the positive comment, we will continue to strive and maintain the standards, I will pass on your sentiment to the staff at the home.

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Review from Mike M (Son of Resident) published on 23 January 2025 Submitted via Website
Overall Experience
I would like to submit this review as a huge thank you to Melbourne House and all concerned for the fabulous care they give my mother.
My mum has been there for a number of months now and the staff are brilliant. They are caring and professional and nothing is too much bother. If there is anything my mum needs it's catered for with no "fuss" and it's sorted. The whole atmosphere is warm and friendly and it is a home that prides itself on the ethos, of my mum is what is important.
As well as prioritising my mum's care and keeping her safe, they all make sure she is happy. The staff are welcoming to the family also and ensures all visitors are welcome come day or night.

I cannot thank the staff and of course the management of the home for giving my mother happiness in her later years, please keep up the good work and don't change as it works. I love visiting in the knowledge my mother is happy and content. Thank you.

Reply from Catrin James, Director at Melbourne House

Your comments are very much appreciated and rest assured we will continue to maintain the standards that you have noted. Diolch.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 21 May 2026
  • Well-being
    Good
  • Care and Support
    Good
  • Environment
    Good
  • Leadership and Management
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Melbourne House.

Accreditations

There are no accreditations posted yet for Melbourne House.

Meet the Team (2)

Caren Thomas
Caren ThomasJob Title:Registered Manager/Y Rheolwr CofrestredigJoined: 2018

As Melbourne House Care Home's registered Manager, Caren Thomas promotes a cohesive relationship between our Service Users and staff members. With extensive experience working in Health and Social Care and a vibrant personality, Caren makes sure everything at our Care Home runs smoothly. Caren is bilingual, with her first language being Welsh.

Cymraeg

Mrs Thomas yn gyfrifol am ei phractis ac mae hi’n gweithio i gyd-fynd â chôd ymarfer Cyngor Nyrsio a Bydwreigiaeth (NMC). Mae hi’n ymdrin â phob agwedd o ddarparu gofal yn ein cartref ac mae hi’n brofiadol iawn gyda’r gwaith ymarferol. Yn ogystal â’i hyfforddiant ffurfiol mae hi’n gallu rheoli’r cartref mewn modd sy’n annog y staff, ac mae hi’n gwneud yn si?r bod pobl yn teimlo’n gyfforddus, eu bod yn cael cefnogaeth a’u bod yn saff.

Catrin James
Catrin JamesJob Title:Responsible Individual/DirectorJoined: 2017

Catrin has over 20 years of nursing experience. Catrin is responsible for her practice, working in line with the NMC code of practice, covering all aspects of the provision of care in our home and has extensive hands-on experience.

Cymraeg.

Mae dros 20 mlynedd o brofiad nyrsio gan Catrin.

Mae Catrin yn gyfrifol am ei phractis, ac mae hi’n gweithio i gyd-fynd â chôd ymarfer Cyngor Nyrsio a Bydwreigiaeth (NMC).

Frequently Asked Questions about Melbourne House

What types of Care is Melbourne House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Melbourne House have?

There are 21 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Melbourne House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Melbourne House to the centre of Llanelli?

8.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melbourne House to verify any information. View our terms and conditions. Melbourne House has an Enhanced Service -more info.