Melbourne House

22/24 Carmarthen Road, Cross Hands, Llanelli SA14 6SP
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8.9 3 Reviews
  • Melbourne House, Llanelli
Melbourne House Care Home offers a true home-from-home in Llanelli, Carmarthenshire. Within a warm, safe and supportive environment, the team provide compassionate ans skilled care that promotes each resident's wellbeing, dignity and independence.

Daily activities are designed to be engaging and stimulating. They include, arts and crafts, games, exercise, music and social events.

Meals are nutritious and home-cooked, with care taken to accommodate dietary requirements and preferences.
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Care Provided by Melbourne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £895 – £1000
  • Self-Funded Residential Dementia Care: £900 – £1000
  • RESPITE Self-Funded Residential Care: £895 – £1000
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1000

fees very, and is dependant on the needs of the service user. A full needs assessment will need to be completed.
Optional services such as Hairdressing, Chiropody additional cost.
The cost of toiletries is not included in the fee.

These prices are only a guideline, please contact Melbourne House to find out the exact price for your requirements.

Contact Melbourne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Melbourne House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Melbourne House Care Home Ltd
  • Privately Owned

Person in Charge

  • Caren Thomas (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (11)

Visiting

  • open visiting policy.

Parking

  • parking on the road at the side of the building

Melbourne House Reviews (3)

8.9

Melbourne House has a Review Score of 8.9 (8.902) out of 10, based on 3 reviews in the last 2 years.
Over all time Melbourne House has 3 reviews.

Overall Experience
  • 3
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  • 0
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Date Published
  • 3
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  • 3
  • 3
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Reviewer Connection to Melbourne House
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from M A (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident at Melbourne House and the care he is receiving is outstanding, every member of staff we meet is so loving caring and respectful to my dad at all times. They also looked after us when we were low and needed support and reassurance. So as a family, we want to say a huge thank you
to all the staff and manager at Melbourne House there who made a very hard time easier.
Reply from Catrin James, Director at Melbourne HouseThank you for your kind words, our staff and management are always happy to help and support you all. Diolch.
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Review from N P (Power of Attorney of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care given by all staff. They treat the residents as if they were their own family. As soon as you enter there you feel as though you are part of a large family. Excellent food and spotlessly clean.
Management will also go above and beyond. All aspects of the care home are faultless.
Reply from Catrin James, Director at Melbourne HouseAppreciate the positive comment, we will continue to strive and maintain the standards, I will pass on your sentiment to the staff at the home.
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Review from Mike M (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to submit this review as a huge thank you to Melbourne House and all concerned for the fabulous care they give my mother.
My mum has been there for a number of months now and the staff are brilliant. They are caring and professional and nothing is too much bother. If there is anything
my mum needs it's catered for with no "fuss" and it's sorted. The whole atmosphere is warm and friendly and it is a home that prides itself on the ethos, of my mum is what is important.
As well as prioritising my mum's care and keeping her safe, they all make sure she is happy. The staff are welcoming to the family also and ensures all visitors are welcome come day or night.
I cannot thank the staff and of course the management of the home for giving my mother happiness in her later years, please keep up the good work and don't change as it works. I love visiting in the knowledge my mother is happy and content. Thank you.
Reply from Catrin James, Director at Melbourne HouseYour comments are very much appreciated and rest assured we will continue to maintain the standards that you have noted. Diolch.
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Current Review Score: 8.9 (8.902)

Overview of Review Score

The Review Score of 8.9 (8.902) out of 10 for Melbourne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Melbourne House is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.902 Points relating to the number of positive Reviews for Melbourne House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 3 Positive Reviews ÷ 4.6 = 0.652
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Caren

Caren Thomas

Job Title: Registered Manager/Y Rheolwr Cofrestredig Joined: 2018

As Melbourne House Care Home's registered Manager, Caren Thomas promotes a cohesive relationship between our Service Users and staff members. With extensive experience working in Health and Social Care and a vibrant personality, Caren makes sure everything at our Care Home runs smoothly. Caren is bilingual, with her first language being Welsh.


Cymraeg


Mrs Thomas yn gyfrifol am ei phractis ac mae hi’n gweithio i gyd-fynd â chôd ymarfer Cyngor Nyrsio a Bydwreigiaeth (NMC). Mae hi’n ymdrin â phob agwedd o ddarparu gofal yn ein cartref ac mae hi’n brofiadol iawn gyda’r gwaith ymarferol. Yn ogystal â’i hyfforddiant ffurfiol mae hi’n gallu rheoli’r cartref mewn modd sy’n annog y staff, ac mae hi’n gwneud yn si?r bod pobl yn teimlo’n gyfforddus, eu bod yn cael cefnogaeth a’u bod yn saff.

Catrin

Catrin James

Job Title: Responsible Individual/Director Joined: 2017

Catrin has over 20 years of nursing experience. Catrin is responsible for her practice, working in line with the NMC code of practice, covering all aspects of the provision of care in our home and has extensive hands-on experience.


Cymraeg.


Mae dros 20 mlynedd o brofiad nyrsio gan Catrin.


Mae Catrin yn gyfrifol am ei phractis, ac mae hi’n gweithio i gyd-fynd â chôd ymarfer Cyngor Nyrsio a Bydwreigiaeth (NMC).

Frequently Asked Questions about Melbourne House

What types of Care is Melbourne House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Melbourne House have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Melbourne House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Melbourne House to the centre of Llanelli?

8.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melbourne House to verify any information. View our terms and conditions. Melbourne House has an Enhanced Service - more info.