East Park Care Centre Reviews (7)
9.0
East Park Care Centre has a Review Score of 9.0 (9.038) out of 10, based on 7 reviews in the last 2 years.
Over all time East Park Care Centre has 7 reviews.
Review from Richard W (Power of Attorney of Resident) published on 22 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After visiting viewing and comparing many care homes we found East Park. We could not believe our luck absolutely brilliant.
As we were carers for Mum we had a good idea what Mum needed. Mum was really happy here, she made friends, joined in with the activities and likes going outside. Mum always looked
As we were carers for Mum we had a good idea what Mum needed. Mum was really happy here, she made friends, joined in with the activities and likes going outside. Mum always looked
well, treated with great care respect and dignity. We would like to thank a particular staff member and all staff members we will always be grateful to you.
You are so professional, experienced and excellent the level of care is outstanding.
There are no words to say how good the level of care is apart from exceptional.
You are so professional, experienced and excellent the level of care is outstanding.
There are no words to say how good the level of care is apart from exceptional.
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Review from K W (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I don't normally leave reviews, but I was very impressed with East Park Care Home. The staff were outstanding and couldn't do enough for my mother and even ourselves, the staff were genuinely caring. A warm atmosphere and a very welcoming. My mother was happy and the care was outstanding, plenty of
activities, also the day trip's fantastic. I would recommend East Park to anyone seeking a caring environment for their loved ones.
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Review from S B (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been at East Park Care Centre for almost a year and it has been a blessing.
She had lived independently but suddenly needed full-time care.
It was upsetting for her but she settled very quickly due to the care and compassion from all the staff. She is treated as an individual and shows
She had lived independently but suddenly needed full-time care.
It was upsetting for her but she settled very quickly due to the care and compassion from all the staff. She is treated as an individual and shows
great respect, patience and understanding. The staff go to great lengths to make her happy. Whether they are cooks, cleaners, carers, or managers, they really look after her in every way.
The Centre is run very professionally and I am included in all matters relating to my mother. Her needs have changed and the staff have adapted perfectly. She is a proud woman and they have always respected her wishes and maintained her dignity.
I visit a few times a week without notice. I am always welcome and updated on everything.
I have also got to know other residents during the year and there is always a happy relaxed atmosphere. The recreational activities are amazing and the facilities are lovely.
The Centre is run very professionally and I am included in all matters relating to my mother. Her needs have changed and the staff have adapted perfectly. She is a proud woman and they have always respected her wishes and maintained her dignity.
I visit a few times a week without notice. I am always welcome and updated on everything.
I have also got to know other residents during the year and there is always a happy relaxed atmosphere. The recreational activities are amazing and the facilities are lovely.
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Review from John H (Nephew of Resident) published on 18 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
East Park Care Centre is an amazing facility. All staff are exceptionally caring and very professional. My aunt loves the Care Home and is extremely happy there. Nothing is too much for the staff at the home and my wife and I and any other visitors we meet think ourselves lucky that our loved ones are
residents of this wonderful home.
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Review from K T (Granddaughter of Resident) published on 18 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandmother had an ileostomy bag, and as her eyesight declined, managing it on her own became difficult. The staff at East Park ensured that it was always properly maintained. In the five years she spent with them, not once was she left with sores or soiled clothing. Their attentiveness and professionalism
gave us peace of mind. The staff truly went beyond what is expected. Her room was always spotless, with fresh bedding and clean clothes provided regularly. If she didn't enjoy a particular meal, they offered her alternatives without hesitation. What made the care so special was the personal touch. When my grandmother's health began to decline earlier this year, the staff kept us updated at every stage. They followed her end-of-life care plan precisely, ensuring that she passed away peacefully and with the dignity everyone deserves. As a family, we will be forever grateful for the care, compassion, and kindness she was shown throughout her time at East Park.
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Review from Kelly R (Granddaughter of Resident) published on 18 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My nan was a resident at East Park Care Home for the last years of her life where she was very happy. It was such a comfort and relief not only to see Nan settled and happy at East Park but for her to refer to it as her home and she would not wish to be any other place. It is all any family could wish
for. The care which Nan received during this time was exemplary. The staff at East Park cared for Nan with compassion, empathy and dignity. Nan developed trusting relationships with all members of staff. She was regularly asked for her views and opinions which were taken into consideration and acted on. We as a family, as was Nan, were consistently involved in all aspects of her care. Any concerns or worries regarding Nan's health and well-being were always communicated with us in a timely manner. Nan peacefully died at East Park with the dignity she deserved. The dedication, commitment and hard work of all the staff were always evident.
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Review from Daphne J (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Nobody likes to see a loved one go into a Care home, but sometimes it is out of your hands.
When mother went to East Park, I visited her. The family thought it looked nice from the outside.
Mother was put into a small single room, with no view but walls.
She was very upset, depressed and frightened
When mother went to East Park, I visited her. The family thought it looked nice from the outside.
Mother was put into a small single room, with no view but walls.
She was very upset, depressed and frightened
each time I visited. She wanted to die and said there was no point in complaining. She mentioned a man entering her room every night and that things were going missing. Due to the family's concern, a secret recording device was hidden in her room. On leaving her one day, it was noticed a male resident hovering by her room and he was wearing a Tag on his ankle, this was most worrying!
After a few days and listening to the recorder, it was discovered that there were disturbing things heard between mother and the night staff. We contacted Pembs Safeguarding team, the police, CIW. Social Services with copies of all of the recordings. Nothing has been done by the authorities. We the family removed mother for her safety.
After a few days and listening to the recorder, it was discovered that there were disturbing things heard between mother and the night staff. We contacted Pembs Safeguarding team, the police, CIW. Social Services with copies of all of the recordings. Nothing has been done by the authorities. We the family removed mother for her safety.
Reply from Jane Haskayne, Owner/Responsible Individual at East Park Care Centre
We take allegations of this nature very seriously. Your concerns were expedited and investigated internally as well as externally by Safeguarding and the Police. A conclusive decision was reached that there had not been any wrongdoing on the part of East Park Care Centre, or its staff, and no further action was taken. We appreciate that the transition into a care home can be a difficult period for all concerned, and we try to minimise any associated distress. We take pride in our facility and each resident room is pre-approved either by family or the resident themselves prior to their arrival. Furthermore, all rooms are reviewed and approved by CIW as standard. Care staff do mandatory night checks to the residents to ensure that they do not need assistance, this is done purely for their safety. The wellbeing of our residents is and always will be our primary concern and we will continue to maintain the high standard of care for which we are recognised.
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Current Review Score: 9.0 (9.038)
Overview of Review Score
The Review Score of 9.0 (9.038) out of 10 for East Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.438 for East Park Care Centre is calculated as follows: ( (60 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 80 Ratings = 4.438
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for East Park Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 6 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.