Review from S W (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been here since March. She was getting less able to cope at home and was struggling with day-to-day tasks and self-care. Mum was admitted to the hospital and it was decided she wasn't well enough to go home. I was dreading her going into residential care, I had a long chat with the home manager
and I was invited down for a chat and a cuppa. They could not have been more helpful and kind. Mum was discharged into their care and she hasn't looked back since. Now that Covid rules have lifted, I am able to visit at any time, the staff are wonderful and caring, providing Mum with a secure, loving and clean place she can now safely call "home". On the days that she is well enough, I am able to take her out for a couple of hours and we are encouraged to take Mum's well-behaved small dog in to visit. I really could never have asked for a nicer, kinder place. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Value for Money
Overview of Review Score
Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Date:
24 Mar 2026
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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What types of Care is The Graylyns registered for?
Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Graylyns have?
There are 15 Single Rooms.
What are the Facilities & Services at The Graylyns?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Graylyns to the centre of Haverfordwest?
8.4 mile(s) as the crow flies, distance by road may be significantly further.
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