Hillside Reviews (2)
8.2
Hillside has a Review Score of 8.2 (8.227) out of 10, based on 1 reviews in the last 2 years.
Over all time Hillside has 2 reviews.
Review from K H (Daughter of Resident) published on 28 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is lovely homely place ......the staff are so helpful...... They go above and beyond to make residents feel safe and happy. .... Meals are catered for every need. In the dining. room. is light and airy. . . . the garden is beautiful. .....its lovely to take a stroll around. . . The
conservatory has a beautiful view of Goodwick Harbour you can watch boats. Cruise ships ferries come and go...
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Treated with Dignity
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Review from Lyn J (Sister-in-law of Resident) published on 20 September 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to thank ALL the staff for looking after my brother-in-law for over five months. The care he received was first class even though he almost took root! I would happily recommend this establishment and cannot praise the staff enough. THANK YOU.
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Cleanliness
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Treated with Dignity
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Value for Money
Current Review Score: 8.2 (8.227)
Overview of Review Score
The Review Score of 8.2 (8.227) out of 10 for Hillside is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hillside is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.227 Points relating to the number of positive Reviews for Hillside is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 1 Positive Reviews ÷ 4.4 = 0.227
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.