Troed-Y-Rhiw, Goodwick SA64 0AU
Group: Pembrokeshire County Council
Person in charge: Jacky Jones (Manager)
Local Authority / Social Services: Pembrokeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Old Age
Single Rooms: 20
Latest Care and Social Services Inspectorate Wales* Report on Hillside: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 8.3 (maximum of 10) for Hillside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hillside in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Hillside is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.25 Points relating to the number of positive Reviews for Hillside is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hillside has a Review Score of 8.3 (8.250) from 1 Reviews
Review submitted from a Website Submission by Lyn J (Sister-in-law of Resident) on Wednesday 6 September 2017. Relates to September 2017.
I would like to thank ALL the staff for looking after my brother-in-law for over five months. The care he received was first class even though he almost took root! I would happily recommend this establishment and cannot praise the staff enough. THANK YOU.
How likely would you be to recommend Hillside? Extremely Likely