Hollyland Lodge, Pembroke, Pembrokeshire
Hollyland Lodge, Pembroke, Pembrokeshire
Hollyland Lodge, Pembroke, Pembrokeshire

Hollyland Lodge is located in a quiet and safe location near to historic Pembroke centre.

The home offers single rooms throughout the home.

There are beautiful, secure large level gardens for residents to benefit from.

Owner: Pembroke Care Ltd

Person in charge: Angela Paddick (Manager)

Local Authority / Social Services: Pembrokeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 14

Rooms with ensuite WC: 1

Weekly Charges Guide: Personal Care Single from £475 (These prices are only a guideline, please contact Hollyland Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Hollyland Lodge: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Hollyland Lodge has a Review Score of 9.2 (9.155)

The Review Score of 9.2 (maximum of 10) for Hollyland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Hollyland Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.655 for Hollyland Lodge is calculated as follows: ( (57 Excellents x 5) + (26 Goods x 4) + (1 Poors x 2) ) ÷ 84 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Hollyland Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 3 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hollyland Lodge?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hollyland Lodge

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

The care staff are wonderful with mam, very helpful and most of all so very caring.

How likely would you be to recommend Hollyland Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother entered Hollyland Lodge in May of this year. Initially, she was unsettled but soon began to settle down. Mum is safe and well looked after. The staff are amazing with her. Whenever I visit I always get a warm welcome and a cup of tea. Nothing is too much trouble and that makes me less stressed, having had a bad experience with her previous home.

How likely would you be to recommend Hollyland Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are extremely friendly and welcoming. Parent is happy and able to request anything at any time as there is always someone around. Parent can be as sociable as they like or choose to stay in own room.

How likely would you be to recommend Hollyland Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are very welcoming of each visit and are very caring to all residents. The facilities are first class and would recommend Hollyland Lodge to all.

How likely would you be to recommend Hollyland Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

The resident, a lifelong friend, was admitted to the above residential home in unfortunate circumstances, she has been welcomed and treated with love and wonderful care. As a weekly visitor, I am unable to give any opinion on management, activities or value for money,

How likely would you be to recommend Hollyland Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Excellent

The Hollyland Lodge gives its residents a First class service and the atmosphere is fantastic. There is always a warm welcome as soon as you come through the front door.
I would recommend Hollylands Lodge to anyone.
I wish them all the best for the future.

How likely would you be to recommend Hollyland Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am impressed with the high standard of care that my mother is receiving. I find the staff have a very caring and friendly approach. I try to visit the home once or twice a week, sometimes I have a meal with my mam and it is very kindly appreciated.

How likely would you be to recommend Hollyland Lodge? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Always found Holyland Lodge a very pleasant and well run home. Always putting the residents first. Clean and pleasant atmosphere. Food is excellent.

How likely would you be to recommend Hollyland Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Hollyland Lodge

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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