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Castle Court Residential Home

Welsh Street, Chepstow, Monmouthshire NP16 5LN
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Castle Court Residential Home, Chepstow

Castle Court Care Home in Chepstow provides 25 single rooms, almost all en-suite with beautiful views.

There is a choice of three resident’s lounges and other communal facilities in a friendly environment.

The care home is a relaxed, open and affable environment.

Delicious, nutritious meals are provided with special dietary requirements catered for.

Care Provided by Castle Court Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Castle Court Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • EVH Ltd trading as Castle Court
  • Private Owned

Person in charge

  • Sharon Griffiths(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (19)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Flexible visiting hours. However, visitors are expected to telephone first if intending to visit late.

Parking

  • Ample parking at the back

Castle Court Residential Home Reviews (13)

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8.9

Castle Court Residential Home has a Review Score of 8.9 (8.917) out of 10, based on 6 reviews in the last 2 years. Over all time Castle Court Residential Home has 13 reviews.

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Showing 13 reviews matching selected criteria
Review from M G (Daughter-in-law of Resident) published on 12 November 2025 Submitted via Postal Card
Overall Experience

I visit my mother-in-law once a week, every time I go there the girls who work there are always busy interacting with the residents, making sure they all receive good care, the men who work there are also very good with the residents too, it's welcoming, nice atmopshere, very clean, and the manager has all areas of the home running peacefully.

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Review from Susan H (Resident / Service User) published on 10 October 2025 Submitted via Postal Card
Overall Experience

The staff are very good, they look after everybody's needs and if anybody needs assistance they are very good and very prompt.

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Review from Jacqueline B (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

My mothers care is of very high standards. All staff make her feel safe, they are always professional, kind and gentle natured. She is very settled here, which gives myself and my family great comfort.

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Review from T M (Son of Resident) published on 22 September 2025 Submitted via Website
Overall Experience
Our mum was accepted into this care home, and by her own admission, she was nervous and a little worried about the change happening to her living accommodation, and her move from a one to one carer, to a communal home.
She first had a room which was ok but Mums needs werethat a room differently laid out would suit her better.
So asking the manager, when a different room became available, could she move ??

ABSOLUTELY NO PROBLEM!! mum was moved and she is so happy now, she loves the room !! She loves the food , and the whole staff team couldn't be kinder , we are so happy hat Mum is happy and content in her new home !!! THANK YOU TO ALL STAFF

Reply from Castle court Management, Manager at Castle Court Residential Home

Thank you for your kind words, we are so glad she has settled and enjoying living here. Your mum is a pleasure to look after.

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Review from M M (Son of Resident) published on 8 September 2025 Submitted via Website
Overall Experience

My Mother was really neglected here. Please do not send any of your relatives here. My Mum has really deteriorated the last 2 Years I kept telling the Management and nothing was done. In the End I had to make appointments with The Dementia team and GP about My Mother's physical health. Because Castle Court residential home basically didn't care. I made a complaint to the Care Inspectorate for Wales and all of a Sudden my Mother was being evicted. All Because I highlighted their incompetence and negligence. Unbelievable!

Reply from Castle Court Residential Home, proprietor at Castle Court Residential Home

Thank you for your feedback. We're sorry communication broke down as early as January 2025. Your mum was a valued member of our community, and we remained committed to her well-being. We took your concerns seriously and consulted with multidisciplinary teams, even when interventions seemed...  

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Review from Anthony H (Friend of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience

Myself and my wife think, that the care team are extremely kind and very caring to all the residents in the home and from speaking to a few residents they really like it in there. They have told us that the food is very nice and the cooks/chefs are very good to all as well. The care home is very tidy, where ever you look. They have made a good job of the home.

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Review from R G (Son of Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

A nice atmosphere, good food, well attended patient care.

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Review from K S (Daughter of Resident) published on 1 December 2023 Submitted via Postal Card
Overall Experience

The staff at Castle Court are so friendly and helpful. It's very homely and my Dad is well cared for.

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Review from Gill P (Daughter-in-law of Resident) published on 11 January 2023 Submitted via Website
Overall Experience

The care that my mother-in-law has received since she was admitted to Castle Court has been excellent. She feels loved and supported by all the staff there and it truly is home to her. Nothing is too much trouble and she is always treated with dignity and respect. The staff are warm and welcoming to us as her family, which is important as we don't live nearby. We feel confident that she receives the best possible care from a superb, wonderful and caring staff team.

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Review from M J (Son of Resident) published on 22 October 2019 Submitted via Postal Card
Overall Experience

Very pleased with all aspects of this care home. Most importantly mother is very content and happy to be living there.

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Review from P B (Son of Resident) published on 2 October 2019 Submitted via Postal Card
Overall Experience

Really good care given in a very homely way, rather than a clinical environment. Mom's bedroom, in particular, is large, light and airy.

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Review from Peter S (Relative of Resident) published on 26 July 2019 Submitted via Postal Card
Overall Experience
Whatever time you visit and whoever is there the quality of care and interest in the wellbeing of the residents is all of the highest order.

I also appreciate the effort to introduce variety into the lives of residents with activities and outside visits. There are often reports of mistreatment in residential homes - I have no doubts whatsoever that this is not applicable at Castle Court and I am so grateful for all staff there.

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Review from M S (Daughter of Resident) published on 2 July 2019 Submitted via Postal Card
Overall Experience

My mother has settled in well. The staff are very good and take the time to get to know each resident. The atmosphere when you enter is always welcoming and the ladies in charge of entertainment make an enormous effort and the hairdresser. The home is very clean and the chef makes an effort to accommodate every diet. The gardens are beautiful to sit in when the weather is warm enough.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 03 November 2025
  • Well-being
    Good
  • Care and Support
    Requires Improvement
  • Environment
    Requires Significant Improvement
  • Leadership and Management
    Requires Improvement
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Frequently Asked Questions about Castle Court Residential Home

What types of Care is Castle Court Residential Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Castle Court Residential Home have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Castle Court Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Castle Court Residential Home to the centre of Chepstow?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

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