


Castle Court Care Home in Chepstow provides 25 single rooms, almost all en-suite with beautiful views.
There is a choice of three resident’s lounges and other communal facilities in a friendly environment.
The care home is a relaxed, open and affable environment.
Delicious, nutritious meals are provided with special dietary requirements catered for.
Care Provided by Castle Court Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Castle Court Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- EVH Ltd trading as Castle Court
- Private Owned
Person in charge
- Sharon Griffiths(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 4
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (19)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Flexible visiting hours. However, visitors are expected to telephone first if intending to visit late.
Parking
- Ample parking at the back
Castle Court Residential Home Reviews (13)
Castle Court Residential Home has a Review Score of 8.9 (8.917) out of 10, based on 6 reviews in the last 2 years.
Over all time Castle Court Residential Home has 13 reviews.
I visit my mother-in-law once a week, every time I go there the girls who work there are always busy interacting with the residents, making sure they all receive good care, the men who work there are also very good with the residents too, it's welcoming, nice atmopshere, very clean, and the manager has all areas of the home running peacefully.
The staff are very good, they look after everybody's needs and if anybody needs assistance they are very good and very prompt.
My mothers care is of very high standards. All staff make her feel safe, they are always professional, kind and gentle natured. She is very settled here, which gives myself and my family great comfort.
She first had a room which was ok but Mums needs werethat a room differently laid out would suit her better.
So asking the manager, when a different room became available, could she move ??
ABSOLUTELY NO PROBLEM!! mum was moved and she is so happy now, she loves the room !! She loves the food , and the whole staff team couldn't be kinder , we are so happy hat Mum is happy and content in her new home !!! THANK YOU TO ALL STAFF
Thank you for your kind words, we are so glad she has settled and enjoying living here. Your mum is a pleasure to look after.
My Mother was really neglected here. Please do not send any of your relatives here. My Mum has really deteriorated the last 2 Years I kept telling the Management and nothing was done. In the End I had to make appointments with The Dementia team and GP about My Mother's physical health. Because Castle Court residential home basically didn't care. I made a complaint to the Care Inspectorate for Wales and all of a Sudden my Mother was being evicted. All Because I highlighted their incompetence and negligence. Unbelievable!
Thank you for your feedback. We're sorry communication broke down as early as January 2025. Your mum was a valued member of our community, and we remained committed to her well-being. We took your concerns seriously and consulted with multidisciplinary teams, even when interventions seemed...
Myself and my wife think, that the care team are extremely kind and very caring to all the residents in the home and from speaking to a few residents they really like it in there. They have told us that the food is very nice and the cooks/chefs are very good to all as well. The care home is very tidy, where ever you look. They have made a good job of the home.
A nice atmosphere, good food, well attended patient care.
The staff at Castle Court are so friendly and helpful. It's very homely and my Dad is well cared for.
The care that my mother-in-law has received since she was admitted to Castle Court has been excellent. She feels loved and supported by all the staff there and it truly is home to her. Nothing is too much trouble and she is always treated with dignity and respect. The staff are warm and welcoming to us as her family, which is important as we don't live nearby. We feel confident that she receives the best possible care from a superb, wonderful and caring staff team.
Very pleased with all aspects of this care home. Most importantly mother is very content and happy to be living there.
Really good care given in a very homely way, rather than a clinical environment. Mom's bedroom, in particular, is large, light and airy.
I also appreciate the effort to introduce variety into the lives of residents with activities and outside visits. There are often reports of mistreatment in residential homes - I have no doubts whatsoever that this is not applicable at Castle Court and I am so grateful for all staff there.
My mother has settled in well. The staff are very good and take the time to get to know each resident. The atmosphere when you enter is always welcoming and the ladies in charge of entertainment make an enormous effort and the hairdresser. The home is very clean and the chef makes an effort to accommodate every diet. The gardens are beautiful to sit in when the weather is warm enough.
Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Date: 03 November 2025- Well-beingGood
- Care and SupportRequires Improvement
- EnvironmentRequires Significant Improvement
- Leadership and ManagementRequires Improvement
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about Castle Court Residential Home
What types of Care is Castle Court Residential Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Castle Court Residential Home have?
There are 20 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Castle Court Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Castle Court Residential Home to the centre of Chepstow?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
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