Bridge House Residential and EMI Care Home

Beulah Place, Ebbw Vale NP23 6ET
Review Us
8.2 11 Reviews
  • Bridge House Residential and EMI Care Home, Ebbw Vale
Bridge House is located in the town of Ebbw Vale, in the county of Blaenau Gwent. Bridge House is within walking distance to the local town centre. Within the town centre there are a number of shops, a library, a learning action zone and various places to eat. Ebbw vale town also has a bus station with buses running to local areas frequently. There is also a local taxi rank close by and the telephone numbers of local taxis is readily available from the office as needed. There are local places of interest a short drive away such as Bryn Bach park. There are also local theatres in Beaufort and Abertillery.
Show Bridge House Residential and EMI Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1140
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1140

These prices are only a guideline, please contact Bridge House Residential and EMI Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Bromley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 62+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • Avoidance of Meal Times if possible

Parking

  • Ample parking onsite.

Bridge House Residential and EMI Care Home Reviews (11)

8.2

Bridge House Residential and EMI Care Home has a Review Score of 8.2 (8.181) out of 10, based on 3 reviews in the last 2 years.
Over all time Bridge House Residential and EMI Care Home has 11 reviews.

Overall Experience
  • 9
  • 2
  • 0
  • 0
  • 0
Date Published
  • 11
  • 0
  • 2
  • 3
  • 8
Reviewer Connection to Bridge House Residential and EMI Care Home
  • 5
  • 4
  • 1
  • 1
Total of 11, showing 1-11
Review from Lisa W (Sister-in-law of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care. My sister-in-law has only been in Bridge House for a month, initially just for respite, she felt so comfortable, safe and content that she wishes to stay there permanently. The staff are very good with her and she says the food is lovely and if there is a meal she doesn't
like they will always give her an alternative meal.
Reply from Abbie Shaw, Marketing Officer at Bridge House Residential and EMI Care Home

We are delighted to hear that your sister-in-law is feeling comfortable and happy at Bridge House. It's wonderful to know that she is receiving excellent care and enjoying the delicious food provided by the staff. We appreciate you sharing this positive feedback and we are glad that she has decided to make Bridge House her permanent home. Should you need any further assistance or have any concerns, please don't hesitate to reach out to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith W (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do not have any experience of care homes and you see some horror stories on TV but I have been more than happy with my mother's care in Bridge House. The carers seem to be a tight knit unit with plenty of laughs thrown in. Most of them are local to where my mother grew up so that gives a reassuring
familiarity.
The management are very approachable and friendly and are open to suggestions to improve my mother's care.
Reply from Abbie Shaw, Marketing Officer at Bridge House Residential and EMI Care Home

Thank you for sharing your positive experience at Bridge House. We are thrilled to hear that you are happy with your mother's care and the close-knit team of carers. It's wonderful that many of them have a familiar connection to your mother's roots, providing a sense of comfort. Our management team values your feedback and is open to suggestions to enhance your mother's care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very upsetting for Mum and me when she had to go into care. After a few weeks, Mum settled in lovely. She said she felt happy, contented and safe. The management and staff are very caring and considerate. Nothing is too much trouble. There is a lovely atmosphere there, and we, as a family, are
always made welcome. The home is clean, and Mum always looks very lovely. Lots of laughter. Highly recommended!
Reply from Abbie Shaw, Marketing Officer at Bridge House Residential and EMI Care Home

Thank you for your glowing review of Bridge House! We are thrilled to hear that your Mum has settled in well and feels happy, contented, and safe with us. Our caring staff always go above and beyond to create a welcoming atmosphere, and we are delighted that you feel at home here too. It is our pleasure to care for your Mum, and we appreciate your recommendation. I will ensure to pass this onto the team at Bridge House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Grandson of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff all very helpful and understanding. The way in which they have dealt with myself, my mother and grandmother have made it much easier to deal with the difficult and wrenching decision to place my grandmother in a care home. Even while undergoing a change in management, the service
was exemplary and without hassle.
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home

Thank you for your wonderful review.
From the management team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers of this home are so caring and very attentive. Nothing is too much trouble for them in any way. I would recommend this home to anyone.
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home

Thank you for your wonderful review, from the management team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie J (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care Mum has received since entering Bridge House Care Home. The staff are extremely caring and go out of their way to ensure Mum's needs are met. As family members, we always receive a warm welcome and are fully involved in Mum's care. There is such a lovely atmosphere
and plenty of laughter which I particularly like. If any difficulties arise, and we have had none, they are dealt with promptly and in a professional manner. I am extremely grateful to everyone who works at Bridge House and would like to say a big thank you. I would definitely recommend this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn W (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mother went into Bridge House after nearly six months in and out of hospital, due to constantly falling at home and with the quick progression of dementia this meant she was unable to return home for me to look after her as I had previously been doing. It was a difficult decision accepting
this initially, but from the first visit there, all my worries and concerns were put to rest as everyone who works there genuinely care about the residents. My mam is happy, has settled in well and there are different activities each week to keep everyone entertained and occupied. The building is spacious, bright and spotlessly clean. Mam's room is a good size, comfortable with plenty of natural light. Communication is excellent and I have always been kept fully informed of anything that has happened from the first day she arrived in October 2022. Words cannot express how grateful I am to all staff for the extremely high standard of care, dignity and respect my mam receives there.
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home

Thank you so much for your wonderful review of the service. I will ensure that all staff receive this lovely feedback. Thank you again. from the management team at Bridge House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carl J (Son of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mom receives at Bridge House. She's very well looked after. Everything is under order, any problems arise, the staff always inform me. The staff are very friendly. My mother is really settled here.
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home

Thank you for your glowing review, from the management team of Bridge House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul E (Son of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience has been (and still is) excellent. The care and support has been first class and Mum always looks clean and cared for. The home is fresh and inviting and the staff are friendly, caring and helpful.
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home

Thank you so much for your kind words, I will ensure that your comments will get passed on to all the team.


Management team - Bridge House

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert P (Son of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lives up to its title of a care home. The staff are extremely kind to my mother.
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home

Thank you for your glowing review, I will feedback to staff your comments.


Management team Bridge House

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon B (Son of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant visit. Dad was relaxed, clean and comfortable. Good signing-in procedure. Staff are pleasant and friendly. Clear to see the staff have a good rapport with Dad. Clean and tidy conditions. Happy with the care and dignity being offered.
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home

Thank you for your kind review.


Management team, Bridge House

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.2 (8.181)

Overview of Review Score

The Review Score of 8.2 (8.181) out of 10 for Bridge House Residential and EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.514 for Bridge House Residential and EMI Care Home is calculated as follows: ( (20 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.514
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.667 Points relating to the number of positive Reviews for Bridge House Residential and EMI Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 3 Positive Reviews ÷ 7.2 = 0.417
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Bromley

Job Title: Registered Manager Joined: 2015

Sarah has worked in social care for many years, she has progressed her career within Bridge house starting out as a care worker. she has a great repour with all staff and residents.

Frequently Asked Questions about Bridge House Residential and EMI Care Home

What types of Care is Bridge House Residential and EMI Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bridge House Residential and EMI Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Bridge House Residential and EMI Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bridge House Residential and EMI Care Home to the centre of Ebbw Vale?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bridge House Residential and EMI Care Home to verify any information. View our terms and conditions. Bridge House Residential and EMI Care Home has an Enhanced Service - more info.