Parkside, Hengoed, Caerphilly
Parkside, Hengoed, Caerphilly
Parkside, Hengoed, Caerphilly

Parkside Residential Home was opened in June 1987. The home is situated in the village of Maesycwmmer and provide care for older people and those with dementia.

Parkside aim to provide a secure, relaxed and homely environment in which the quality of life improves for people living with dementia with meaningful occupation and recreation, improvement in wellbeing and understanding that feelings matter most.

The home embarked on the butterfly project with Dementia Care Matters in 2015 and in March 2016, achieved a kitemark Level 2 for 'Quality of Life'.

The home has a large lounge with patio doors leading to the garden area and all rooms are comfortably furnished and have nurse call systems installed.

People living at Parkside can enjoy a range of activities and live entertainment that is performed for them. Parkside work together with GPs, chiropodists, district nurses, hairdressers, opticians, dentists and physiotherapists if needed to achieve the best quality of care.

Toilet and bathroom facilities are easily accessible from all rooms and the top floor bathroom is fitted with specialist Parker bathing facilities and on the same floor is a walk in shower unit.

Daily menus are created in house, using fresh, locally produced product with plenty of variety and choice. All meals are nutritionally balanced and special diets are also catered for.

Owner: Mrs S J Evans

Person in charge: Michelle Flannagan (Manager)

Local Authority / Social Services: Caerphilly County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 16

Shared Rooms: 1

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £588 – £600 , Personal Care Shared (per person) £588 – £600

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Parkside: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies


8.6 Parkside has a Review Score of 8.6 (8.598)

The Review Score of 8.6 (maximum of 10) for Parkside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Parkside in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Parkside is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.806 Points relating to the number of positive Reviews for Parkside is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.6 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Parkside?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Parkside

  • Daughter of Resident/Service User
  • Daughter-in-law of Resident/Service User

I had to make the hardest decision back in November 2016, placing my father-in-law into LTC, after a few trails in other homes thankfully I found Parkside. Wow, he, or us as a family, could not ask for a better care package. He was treated with the utmost respect and more importantly as an individual. I think Parkside have a policy of 'no boredom allowed' as there is always something going on to help stimulate the residents and encouraging all individuals to take part no matter what their abilities. As for the staff, what a team. Nothing was ever too much trouble for them, even on days when they didn't know if they were coming, going, been or gone, always smiling, very polite and very resident first. Unfortunately, my father-in-law passed in May 2017. We as a family, do have some comfort in knowing that his last few months of life were spent happy and fulfilled and that is all thanks to the wonderful staff at Parkside. Keep up the amazing work. We as a family will forever be in their debt.

How likely would you be to recommend Parkside? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was placed in care after a sudden loss of her husband (my Dad) who was her main carer. At first, I thought the home to be a little old fashioned but so is my mother. Saying that, her bedroom is large, clean, light and airy. Mam settled in well. She has been in Parkside for 2 and a half years now, in that time the staff have been very kind to her with lots of chats and cwtch.
Staff have tried to take her out on trips, but Mam is happy to watch tele or sleep. She is 93 this year and has earned her rest.
The food is plentiful and well prepared, staff try to make the days fulfilling. The sitting room is large with comfortable chairs. All in all, we are very happy with the care given. Mam is happy too.

How likely would you be to recommend Parkside? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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