The Pines Care Home

Mona Terrace, Criccieth LL52 0DE

The Pines Care Home is an established and refurbished residential and nursing Dementia care home. It is situated in the heart of the beautiful town of Criccieth in North Wales and overlooks views of the castle and bay.

The home offers spacious and furnished single bedrooms with lift access to every room.

Residents are encouraged to invite family members to the home, as well as bring personal items and furniture to provide a ‘home-from-home’ atmosphere.

A nutritious and healthy menu is prepared daily by the chef using local, fresh produce.

The Pines Care Home offer a variety of facilities for residents including, lounges, a dining room, Wi-Fi access and a beauty salon.

A team of dedicated and trained staff provide high-quality care to meet the needs of all residents, with relevant staff receiving dementia awareness training.

Owner: Madog Nursing Home Ltd

Person in charge: Gwen Maurice (Manager)

Local Authority / Social Services: Gwynedd County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Head/Brain Injury • Parkinson's Disease • Stroke

Admission Information: Private and Funded. Ages 55+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 38

Shared Rooms: 0

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single £400 – £625 Nursing Care Single £600 – £825 (These prices are only a guideline, please contact The Pines Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on The Pines Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.


The Review Score of 7.6 (maximum of 10) for The Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Pines Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for The Pines Care Home is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.132 Points relating to the number of positive Reviews for The Pines Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.6 Target = 0.132

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 The Pines Care Home has a Review Score of 7.6 (7.632) from 1 Reviews

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend The Pines Care Home?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to The Pines Care Home

  • Wife of Resident/Service User

My husband has been a resident at The Pines since January 2017. He suffers from picks disease - a type of Alzheimer's.
As a family, we can only thank the management, nursing and care staff for their kindness and support.
My husband has been treated with care and respect. The staff initiate activities and are aware of his likes and dislikes. The outdoor space at The Pines has been a great asset, as my husband is not aware that he is continued.

How likely would you be to recommend The Pines Care Home? Extremely Likely

Overall Standard


Care / Support


Treated with Dignity

Food & Drink




Safety / Security


Value for Money

Average Rating:   4.5 out of 5

Submit a Review for The Pines Care Home

    • We welcome residents/service users and their family/friends to submit reviews to

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.

(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY


Neither Unlikely or Likely


Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Pines Care Home

Job Vacancies

Staff Profiles


Gwen Maurice

Job Title: Home Manager, Operations Director

Joined: 2008


Gwen was born and bred in Wales and still lives locally – her native tongue is also Welsh. Gwen and husband Dafydd have 4 kids and an incredible 9 and half grandchildren!

Gwen is very creative and always seems to have one craft project or another on the go. She loves the outdoors too and loves telling her grandchildren about the big wide world. Recognising trees, plants and flowers as well as birds, animals, mountains and rivers is something Gwen is very keen to pass on to the little ones, so that they can enjoy it all too.

As well as walking and climbing many of the peaks in the Snowdonia Range, Gwen and her husband have also covered many of the trails on their mountain bikes. They are certainly adventurous – they have also explored many of the area’s quarries and caves! Before their arrival in Llandecwyn they owned a country house hotel, where Gwen was able to utilise her training as a chef to be the head chef at the hotel. Gwen loves to serve up high quality food and complement each dish with the right glass of fine wine.

Before moving to Llandecwyn they owned a country house hotel. Gwen is a qualified chef and was the main chef at the hotel. Good food is important to Gwen, as well as glass of fine wine to compliment the dish.

Gwen initially joined the Madog Care Group as a chef, working at the Madog care home in 2008.

The role of catering manager became available in 2009 and Gwen grasped the opportunity and took over the day to day running of both the Madog and Pines kitchens. She set about elevating the hygiene levels to the highest possible score with the Food Standards Agency.

In 2011, Gwen then became facilities manager – covering both homes and continued that upward trend when she eventually became outright manager of the Pines care home.

Gwen champions the cause of equality and it has enabled her to become the hands on leader she is. Through people management skills and developing good attitudes, her team continually achieve and maintain very high standards.

As manager, Gwen frequently undertakes training to ensure she remains on top of her role as well as being proactive in terms of new legislations and clinical governance.

Residents in the homes and the families that visit them should be confident and pleased with Gwen’s approach to health and well-being. Ensuring that the interests of each and every resident is met and the staff that are entrusted to care for them are given all of the appropriate tools to do their jobs well as is of the utmost importance.

Gwen strives for continual improvement, setting goals to reach even higher standards and believes that her and her highly qualified team are able to take the Pines Care Home and Madog Care Group in general, from strength to strength.


Andy Paynter

Job Title: Responsible Individual, Managing Director

Joined: 2005


Andy is native to North Wales and indeed his wife and children are fluent in the local tongue (Welsh!) Andy isn’t quite as fluent as his family are but does know a little bit (‘Tipyn Bach’). When he isn’t working, he simply likes to relax or spend time out and about with the family – which has just been increased by one member – Max the cockapoo! He also likes to keep fit and enjoys cycling.

In 2002 he became the financial accountant for a care home group based in Shropshire and was part of the team that saw the group grow from a solitary home to eight in just a few years.

In 2005, Andy took up a similar position at the Madog Care Group and within two years had moved into the role of Responsible Individual – a role that is all encompassing in terms of the home – health & safety, staffing, resources and of course finance.

A management buyout took place in 2012 as Andy took ownership of the company and the care homes have flourished ever since.

Despite his background in finance, Andy very much puts the residents first on his priority list and he encourages the rest of the staff to maintain this attitude. With an informal outlook to his management position, Andy is very friendly and approachable.


Manish Kumar

Job Title: Company Accountant

Joined: 2010


Manish, along with his wife and two children have their family home in Porthmadog and love living in Wales. His daughter was born in Wales and is currently learning to speak Welsh in school. When she gets home she tries to teach Manish some of the words and sentences she has learned. Manish speaks three other languages himself – English, Punjabi and Hindi.

Family is very important to Manish and he loves to spend the majority of his free time with them – getting stuck into the household chores to help whenever he can. He also loves to watch interesting documentaries on some of his favourite subjects such as science, technology and nature.

Manish has more than 15 years of experience in accounting and has a Bachelor of Commerce degree from Indian university. He is a part qualified chartered accountant and has the Accounting Technician Certificate which was awarded by The Institute of Chartered Accountants of India. His years of experience have seen him accounting and auditing in various different fields such as textiles, telecoms, healthcare, manufacturing as well as educational institutions and charitable organisations.

Joining the Madog Group in 2010, initially as an assistant accountant, Manish was soon promoted to company accountant just a year later. The business has grown and gone from strength to strength and Manish’s hard work and quality has certainly played its part in that improvement.

Manish is very organised as a person and this carries over into his work, where he loves to employ the latest technology and software in order to make continual improvements. His friendliness and caring nature makes him popular with residents and work colleagues alike.


Caryl Lloyd

Job Title: Admin / Finance

Joined: 2015


Caryl lives locally in the small village of Llanaelhaearn with her partner Zac and cat Doli, she is fluent in both English and Welsh.

In her spare time she enjoys catching up with friends over a cup of tea, she also has many hobbies which include baking and sewing.


Susanne Bleasdale

Job Title: Admin / Finance

Joined: 2016


Susanne and her husband moved to North Wales from West Sussex in 2015 and are in the process of renovating their new home. Susanne is a keen yoga student and enjoys gardening & crafts. She and her husband also enjoy walking the dog in the countryside and exploring the local area.


Carie Roberts

Job Title: Administration

Joined: 2014


Carie is a local girl, born and bred in her home town of Tremadog (Porthmadog), and a bilingual speaker in both Welsh and English.

She enjoys participating in running events while raising money for charity foundations. She also enjoys walking mountains and loves spending quality time with family and friends.

Carie has also gained a Bachelor’s Degree in Sport, Health and Physical Education, and since has joined the company in June 2014. She is now looking forward to progress in her role within the company and is excited for the future of both homes.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Pines Care Home