St Andrews House Care Home

If I have any concerns, I can approach the nursing staff or the homes managers and they are respectful and attentive

As a result my Dad did not receive high quality, personalised care - and on occasions did not look well cared for. The reports provided to us on my Dad's care were variable - and often poor. We saw little of the activities provided and the food looked unappetising and poorly cooked. Residents spent most of the time in their rooms. Although individual staff were responsive if asked, proactive care was lacking. We would not recommend this care home.

This is the carehome of excellence and deserves 5 stars all the way

Staff know my father well and are sensitive to his needs. He has mouth cancer and they prepare food that is soft - and offer alternatives when he does not want to eat. Staff are friendly and courteous.

My experience of St Andrews House Care Home has always been excellent. The staff are professional and consistently helpful, delivering a high standard of care. They are welcoming and treat the residents with dignity. I highly recommend this care home for anyone looking for compassionate care for themselves or a loved one.

The staff do an amazing job caring for my friend as she becomes increasingly more rude, cantankerous and at times aggressive. Their tolerance and good nature cannot be faulted. The home is always brightly decorated and welcoming. The food is good and varied, worth every penny.

My experience is excellent. Very attentive caring and friendly. My wife is always clean and well dressed. Excellent home.

Wish carers had more time to talk with residents. Wish there were more trips out in bus. Wish rooms had a view of a garden. Wish easier access to outdoors.

Overall I am delighted with the care my mum received. Stand out points would be the staff who are excellent.

My mum spent her final year's in this care home and had a lovely experience she was safe and well looked after the staff were wonderful with her and she was happy they gave her the attention and care that she needed and we're also very good to myself and I am forever grateful for that.

We visit my mother every week. She is genuinely looked after to the highest standard with every member of staff knowing her by name and knowing me as her son. They always go above and beyond to ensure she is happy and all of her needs are attended to. She is treated with tender care and her privacy is respected.

The staff and manager were excellent and gave my father extremely good care. He was treated lovingly and with great respect, they truly cared about preserving his dignity. From when he first became a resident until his passing, I was always confident in the high quality of his daily care.

From the management to the reception and all of the staff, I cannot praise them enough for their professionalism and the care they show to the residents. They are also very good at keeping us up to date on how our mother is doing and what activities she has been attending.

We cannot praise the staff of St Andrews House enough, our Mum receives the best care we could possibly ask for. When we arrive the staff are so welcoming, and genuinely interested in her and the rest of the family. You can feel the atmosphere as soon as you arrive.

The food is excellent, her room is spotlessly clean and her clothes are always clean and her own!

She herself is happy, safe and extremely content.

Everyone on the staff is very welcoming and there is a real feeling of care and attention to the needs of the residents. My mother has had wonderful nursing and I am reassured that she is at all times safe and comfortable. I can rely on all to look after her and that is the most important factor. There is a wonderful feeling of informality in the care home as dogs are welcomed.. but this does not impair the standard of cleanliness which is excellent. I can't thank everyone involved enough for looking after my mother so well.

I am delighted with the care that my father receives. The staff team and management are friendly, approachable and knowledgeable; meeting my father's needs well and with dignity. They always go above and beyond!

Important calendar dates are celebrated in style appropriately...good fun!

More activities and a list of activities displayed would be good.