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Crosslaw House

Home Street, Lanark, Lanarkshire ML11 9AZ
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The home has a lovely family feel, all staff are welcoming and friendly.L A(Daughter of Resident/Service User)
Crosslaw House, Lanark
The staff in Crosslaw treated my mum like family, they showed respect, compassionAnn L(Daughter of Resident/Service User)
Crosslaw House, Lanark
The care home has a wonderful team who work together to meet the needs of their residentsJan L(Daughter of Resident/Service User)
Crosslaw House, Lanark

Crosslaw House Care Home provides residential, nursing and dementia care for up to 45 older people. Located in Lanark, South Lanarkshire, the beautiful home sits in its own grounds in a residential area just down the road from local shops and amenities and a stone’s throw from Lanark Loch.

The home is beautifully decorated throughout, with lounge and dining areas where residents can relax and socialise, as well as a hair...  

Care Provided by Crosslaw House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,450
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,450From £1,450
Nursing Dementia CareFrom £1,450From £1,450

Contact Crosslaw House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Deepa Baldowa (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (26)

Parking

  • Parking available

Crosslaw House Reviews (18)

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9.4

Crosslaw House has a Review Score of 9.4 (9.364) out of 10, based on 9 reviews in the last 2 years. Over all time Crosslaw House has 18 reviews.

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Review from Fiona T (Daughter of Resident) published on 29 July 2026 Submitted via Postal Card
Overall Experience

The standard of care received by my Dad in Crosslaw was excellent. It was a great comfort to our family to see him being cared for with great kindness, cheerfulness, dignity and humour. In the last few weeks of his life all staff showed him empathy and compassion and did everything to make him comfortable and at peace. Staff were always friendly and welcoming and were very supportive to our family but especially so in Dad's last days. A wonderful team who are doing an extremely difficult but amazing job.

Reply from Michelle Ferrey, Regional Support Manager at Crosslaw House

Thank you for your kind words. The staff truly appreciate your positive feedback. It was our privilege to care for and look after your Dad, and we are grateful for the opportunity to have supported him. Your thoughtful comments mean a great deal to us and will be shared with the team. Thank you again for taking the time to let us know about your experience.

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Review from Lesley C (Daughter of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience
My mother was a resident here for over 6 years. She was exceptionally well cared for over this time. All the staff genuinely care for the residents, and take time to get to know them. She passed away there and the love and support of the staff was wonderful

I was disappointed that noone came to the funeral to represent the staff since it would have been nice to thank them again.

Reply from Deepa Baldowa, Manager at Crosslaw House

Thank you for taking the time to leave such a thoughtful review. We are truly grateful that you entrusted us with your mother's care for over six years and that you felt she was cared for with kindness, compassion and dignity throughout her time with us. Your comments will be shared with the team,...  

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Review from G C (Relative of Resident) published on 28 January 2026 Submitted via Website
Overall Experience
Let's face it: no one wants to move into a care home, and placing a loved one there, for however long, is a really hard decision. That said, from the moment Mum arrived for respite, we knew we'd made the right choice. She is genuinely happy, settled, and treated with real warmth, dignity and respect every single day. The staff are always kind, helpful, and professional, and nothing ever feels like too much trouble. There's also a real sense that her preferences and routines matter.
Mum tells me she enjoys the food and it sounds plentiful going by her reports!
The manager and admin team are fantastic - organised, approachable, and very proactive. Nothing is missed and communication is excellent, which is incredibly reassuring for us as a family.
There's a warm, friendly atmosphere throughout the home, and it truly feels like a place where people are cared for, not just looked after.

Thank you to all the staff at Crosslaw; you made it as easy as it could be.

Reply from Deepa Baldowa, Manager at Crosslaw House
Thank you for taking the time to share such a thoughtful review. We know how difficult this decision can be, so it means a great deal to hear that your mum has settled so well and feels happy, respected, and at home with us.

Your kind words about our staff, management, and the atmosphere at...  

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Review from Elizabeth M (Wife of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

Many many thanks to everyone who looked after David during his time at the home (4th June till he passed away on 8th Dec). He was well looked after. I could not ask for more. I admire all the work and care that you all do.

Reply from Deepa Baldowa, Manager at Crosslaw House

Thank you so much for your kind words. It was a privilege to care for David, and we truly appreciate you taking the time to share your feedback. We will ensure it is communicated to the whole team.

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Review from James C (Son of Resident) published on 12 January 2026 Submitted via Website
Overall Experience

My Dad is being so well looked after although deteriorating in his mental capacity he is thriving. Having been resident in Crosslaw House since August 2021 he is being well looked after the staff are fantastic in there care and respect whilst under immense pressure and deal with my Dad with dignity and kindness even when he is not at his best. I have been dealing with the management team in particular Deepa with issues for my Dad and have been so reassured by her commitment for care and wealth of experience this is extremely reassuring and cannot thank the team enough

Reply from Deepa Baldowa, Interim Manager at Crosslaw House

Thank you for your kind and thoughtful review. We are delighted to hear that your Dad is being well cared for and treated with dignity and kindness. Your appreciation of the team's dedication, especially the management's support and commitment, means a great deal to us. Thank you for your continued trust in Crosslaw House.

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Review from Fiona Y (Daughter of Resident) published on 14 May 2025 Submitted via Website
Overall Experience
Excellent Care at Crosslaw Care Home
I would like to express my sincere gratitude to the wonderful team at Crosslaw Care Home in Lanark for the exceptional care they provided to my dad during his respite stay while my mum was recovering from a stroke. The care from all the nurses and carers was absolutely outstanding. They were not only professional but also compassionate, ensuring that my dad felt comfortable and well looked after at all times.
A special mention must go to the activity coordinator, who was brilliant in engaging my dad and keeping him entertained with a variety of activities. It was clear they truly care about the residents' well-being and strive to create a warm, positive environment.

I couldn't have asked for better support during this challenging time, and knowing my dad was in such capable hands gave me much-needed peace of mind. Thank you to everyone at Crosslaw Care Home for your dedication and kindness.

Reply from Sharon Maxwell, Manager at Crosslaw House

Thank you so much for your kind words. I will ensure that this lovely feedback is shared with the team at Crosslaw.

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Review from Ashley W (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

Since my mum came into Crosslaw in June 2023 she has gone from being withdrawn to taking part in days out and activities. She is happy, content and settled and had put on weight. She receives the best of care and the staff treat my mum like their own. My brother and I can sleep at night knowing my mum is safe and well looked after. My mum loves her lovely, bright room and it is spotlessly clean.

Reply from Sharon Maxwell, Manager at Crosslaw House

Thank you so much for your review and your kind words. We are so pleased that your Mum is happy and content since coming to live at Crosslaw and will be sure to share your feedback with the team.

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Review from M C (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card
Overall Experience

Staff very caring and supportive to my mother although it's very obvious they are extremely busy. They are unable to spend time talking to her. After our review meeting, I understood this will be addressed.

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Review from L A (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card
Overall Experience

The home has a lovely family feel, all staff are welcoming and friendly. It is obvious staff take great care of all the residents. I am informed immediately of any issues/changes in my mum. I am extremely happy with the care my mum is given.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your kind words, staff really do appreciate it.

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Review from Jan L (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card
Overall Experience
My father was a resident of Crosslaw House for almost two years. During his stay, he was shown the utmost respect and treated in a caring manner. As a family visiting most days, we were always made to feel welcome after being included in the many and varied activities being enjoyed.
The care home has a wonderful team who work together to meet the needs of their residents.

During the last week of my dad's life, the attention to detail in respect of holistic palliative care was beyond excellent.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your kind words; it was a pleasure to care for your dad, he will be missed.

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Review from Y C (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

The staff are all so caring of residents and welcoming to relatives. They have made a difficult time a lot less stressful. They keep me up to date with what is happening and include me in discussions about my mum's care.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your very kind words, it is a pleasure to look after your mum.

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Review from Ann L (Daughter of Resident) published on 21 December 2022 Submitted via Postal Card
Overall Experience

Crosslaw House was the second home my mother was a resident within. The contrast was clear from the outset! The staff in Crosslaw treated my mum like family, they showed respect, compassion and a genuine desire to make my mum comfortable and safe. Although my mum's stay in Crosslaw was cut short due to her health she was exceptionally well looked after, even at the time of her passing, the staff were kind and professional. A first-class care home.

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Review from Brian S (Husband of Resident) published on 22 February 2022 Submitted via Postal Card
Overall Experience
The establishment has a feeling of being more a home than hotel!
Happy with the general support, care and cover offered. Communication with me is good. Staff very willing to listen and act if needed.
Covid has obviously put great constraints and pressure on all the staff, maybe reducing time able to spend on one-to-one contact.

No complaints.

Reply from Lynne McLellan, Manager at Crosslaw House

Many thanks for taking the time to complete this review. It has been an incredibly difficult year and particularly for your wife coming into a care home in the middle of a pandemic. For me, the greatest pleasure is in the recognition from families and loved ones that, despite the challenges, we...  

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Review from S S (Son of Resident) published on 18 February 2022 Submitted via Postal Card
Overall Experience

Having had no prior dealings with care homes, I wasn't sure what to expect when Mum went to Crosslaw House Care Home almost two years ago. However, everyone there has been fantastic in looking after and supporting her needs, especially when you consider the extra pressure on everyone because of Covid. I really can't thank the management and staff enough for their care of my mum in these difficult times.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you so much for your kind words. It is a pleasure having your mum here and I appreciate it must have been a difficult move for her, particularly coming into a care home at the outset of the pandemic. I will make sure that all the staff are aware of your positive review.

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Review from Nanette O (Daughter of Resident) published on 1 February 2022 Submitted via Website
Overall Experience
My mum was admitted to Crosslaw House Care Home almost two years ago. I have been extremely satisfied with the quality of care which Mum has received (and continues to receive) whilst at Crosslaw.
I have been reassured by the competence, compassion and friendliness of all staff that Mum's needs are being fully met.
Mum has settled well and I believe the staff played a major part in this as the care home was in lockdown, due to Covid-19, from her admission date.
The way in which the pandemic has been managed has been particularly reassuring to me in ensuring resident safety and I am thankful for the additional time, work and effort which must be involved.

I appreciate all of the input made by all staff at Crosslaw and would have no hesitation in recommending Crosslaw House Care Home as a safe and friendly environment for loved ones.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your kind review. It is important to us as a team to ensure our residents are well cared for and given the quality of care they need and deserve. I will pass on your kind words to the team.

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Review from Lynn M (Daughter of Resident) published on 30 September 2021 Submitted via Website
Overall Experience
My mum has been a resident for over two years now and I can't thank all the staff enough for looking after her, especially during the last eighteen months when at times we couldn't see her. We are always kept updated on how Mum is doing, the staff keep her and the other residents entertained throughout the day. Mum has come to call her room her house which is very comfortable with ensuite facilities.
Mum says the food is great and she really enjoys going on the bus trips for an ice cream.

I would highly recommend.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your very kind words, we really do appreciate.

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Review from Aileen M (Wife of Resident) published on 22 October 2020 Submitted via Postal Card
Overall Experience

My husband has been a resident for over two years. He cannot speak, read or write following a stroke and is completely bedbound. I cannot praise Crosslaw House's efforts highly enough. The staff have been wonderfully patient and caring, keeping him content and comfortable, making sure they understand his wishes. I have found management to be very communicative, especially throughout lockdown.

Reply from Kathleen Strachan, Regional Manager at Crosslaw House

Thank you for this review. It is greatly appreciated and will be shared with the team.

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Review from R S (Son of Resident) published on 7 October 2020 Submitted via Postal Card
Overall Experience

From the support team, carers, nursing staff, and management, my experience of their professionalism and support in ensuring my mothers' move from London back home to Scotland went extremely well, they have helped my Mum settle in as well as making her feel part of the family. Crosslaw in my limited experience of care homes, is one of the best. They make everyone welcome. They understand residents' and family's needs, which has been evident in dealing with COVID-19.

Reply from Kathleen Strachan, Regional Manager at Crosslaw House

Thank you for your review. It is greatly appreciated and will be shared with the team.

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Regulatory Rating

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 31 July 2026

Please do get in touch to discuss your care needs.

News (0) & Events (0)

News

There are no news items for Crosslaw House.

Upcoming Events

There are no upcoming events for Crosslaw House.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Crosslaw House.

Accreditations

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Meet the Team (2)

Deepa Baldowa
Deepa BaldowaJob Title:Interim Home ManagerJoined: 2025

Meet our Interim Home Manager, Deepa Baldowa

Deepa Baldowa is an experienced and dedicated Home Manager with a strong background in health and social care. With a passion for delivering high-quality, person-centred care, she is committed to promoting residents’ rights, independence, and overall wellbeing.

Deepa brings a wealth of knowledge in managing care services, ensuring that dignity, privacy, and respect are at the heart of everything she does. She is a strong advocate for safeguarding and consistently challenges poor practice to maintain the highest standards of care.

In her role as Interim Home Manager, Deepa focuses on creating a supportive and inclusive environment for both residents and staff, encouraging active participation and continuous improvement across the service. Her approachable leadership style and commitment to excellence make her a valued member of the team.

Brian Gollan
Brian GollanJob Title:Head Chef

Brian brings a wealth of experience from working in professional kitchens, including 5-star hotels and high-quality restaurants. With a strong culinary background and a passion for excellence, he consistently delivers meals of the highest standard.

Brian also has extensive experience within the care home sector, where he understands the importance of nutrition, choice, and creating enjoyable dining experiences for residents. He takes great pride in preparing fresh, delicious, and well-balanced meals, always striving to provide a 5-star dining experience every day.

His commitment to quality, attention to detail, and dedication to resident satisfaction make him an invaluable part of our team.

Frequently Asked Questions about Crosslaw House

What types of Care is Crosslaw House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crosslaw House have?

There are 45 Single Rooms.

What are the Facilities & Services at Crosslaw House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Crosslaw House to the centre of Lanark?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crosslaw House to verify any information. View our terms and conditions. Crosslaw House has an Enhanced Service -more info.