Crosslaw House

Home Street, Lanark ML11 9AZ
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9.2 17 Reviews
  • Crosslaw House, Lanark
Crosslaw House Care Home provides residential, nursing and dementia care for up to 45 older people. Located in Lanark, South Lanarkshire, the beautiful home sits in its own grounds in a residential area just down the road from local shops and amenities and a stone’s throw from Lanark Loch.

The home is beautifully decorated throughout, with lounge and dining areas where residents can relax and socialise, as well as a hair salon. The landscaped gardens provide a peaceful place to sit or walk around the lawns and raised flowerbeds. Most of the bedrooms are en-suite and residents are welcome to personalise them.

The home provides regular activities and entertainment such as concerts and sing-a-longs. Residents are welcome to discuss their suggestions for the activities programme and take part in the monthly residents’ meetings, where they can provide feedback and make suggestions for the improvement of their home.
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Care Provided by Crosslaw House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450
The price(s) shown are provided by the care home. Contact Crosslaw House for full pricing details and T&Cs.

Contact Crosslaw House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Crosslaw House to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Deepa Baldowa (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Parking

  • Parking available

Crosslaw House Reviews (17)

9.2

Crosslaw House has a Review Score of 9.2 (9.223) out of 10, based on 8 reviews in the last 2 years.
Over all time Crosslaw House has 17 reviews.

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Total of 17, showing 1-17
Review from G C (Relative of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Let's face it: no one wants to move into a care home, and placing a loved one there, for however long, is a really hard decision. That said, from the moment Mum arrived for respite, we knew we'd made the right choice. She is genuinely happy, settled, and treated with real warmth, dignity and respect
every single day. The staff are always kind, helpful, and professional, and nothing ever feels like too much trouble. There's also a real sense that her preferences and routines matter.
Mum tells me she enjoys the food and it sounds plentiful going by her reports!
The manager and admin team are fantastic - organised, approachable, and very proactive. Nothing is missed and communication is excellent, which is incredibly reassuring for us as a family.
There's a warm, friendly atmosphere throughout the home, and it truly feels like a place where people are cared for, not just looked after.
Thank you to all the staff at Crosslaw; you made it as easy as it could be.
Reply from Deepa Baldowa, Manager at Crosslaw HouseThank you for taking the time to share such a thoughtful review. We know how difficult this decision can be, so it means a great deal to hear that your mum has settled so well and feels happy, respected, and at home with us.
Your kind words about our staff, management, and the atmosphere at Crosslaw will be shared with the whole team. We are especially pleased to hear that your mum is enjoying her food and routine.
Thank you for trusting us with your mum's care. It is a real pleasure to continue supporting her, and we're so glad we could make this time a little easier for your family.
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Review from Elizabeth M (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many many thanks to everyone who looked after David during his time at the home (4th June till he passed away on 8th Dec). He was well looked after. I could not ask for more. I admire all the work and care that you all do.
Reply from Deepa Baldowa, Manager at Crosslaw HouseThank you so much for your kind words. It was a privilege to care for David, and we truly appreciate you taking the time to share your feedback. We will ensure it is communicated to the whole team.
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Review from James C (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is being so well looked after although deteriorating in his mental capacity he is thriving. Having been resident in Crosslaw House since August 2021 he is being well looked after the staff are fantastic in there care and respect whilst under immense pressure and deal with my Dad with dignity
and kindness even when he is not at his best. I have been dealing with the management team in particular Deepa with issues for my Dad and have been so reassured by her commitment for care and wealth of experience this is extremely reassuring and cannot thank the team enough
Reply from Deepa Baldowa, Interim Manager at Crosslaw HouseThank you for your kind and thoughtful review. We are delighted to hear that your Dad is being well cared for and treated with dignity and kindness. Your appreciation of the team's dedication, especially the management's support and commitment, means a great deal to us. Thank you for your continued trust in Crosslaw House.
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Review from Fiona Y (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Care at Crosslaw Care Home
I would like to express my sincere gratitude to the wonderful team at Crosslaw Care Home in Lanark for the exceptional care they provided to my dad during his respite stay while my mum was recovering from a stroke. The care from all the nurses and carers was absolutely
outstanding. They were not only professional but also compassionate, ensuring that my dad felt comfortable and well looked after at all times.
A special mention must go to the activity coordinator, who was brilliant in engaging my dad and keeping him entertained with a variety of activities. It was clear they truly care about the residents' well-being and strive to create a warm, positive environment.
I couldn't have asked for better support during this challenging time, and knowing my dad was in such capable hands gave me much-needed peace of mind. Thank you to everyone at Crosslaw Care Home for your dedication and kindness.
Reply from Sharon Maxwell, Manager at Crosslaw HouseThank you so much for your kind words. I will ensure that this lovely feedback is shared with the team at Crosslaw.
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Review from Ashley W (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum came into Crosslaw in June 2023 she has gone from being withdrawn to taking part in days out and activities. She is happy, content and settled and had put on weight. She receives the best of care and the staff treat my mum like their own. My brother and I can sleep at night knowing my mum
is safe and well looked after. My mum loves her lovely, bright room and it is spotlessly clean.
Reply from Sharon Maxwell, Manager at Crosslaw HouseThank you so much for your review and your kind words. We are so pleased that your Mum is happy and content since coming to live at Crosslaw and will be sure to share your feedback with the team.
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Review from M C (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very caring and supportive to my mother although it's very obvious they are extremely busy. They are unable to spend time talking to her. After our review meeting, I understood this will be addressed.
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Review from L A (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a lovely family feel, all staff are welcoming and friendly. It is obvious staff take great care of all the residents. I am informed immediately of any issues/changes in my mum. I am extremely happy with the care my mum is given.
Reply from Lynne McLellan, Manager at Crosslaw HouseThank you for your kind words, staff really do appreciate it.
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Review from Jan L (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident of Crosslaw House for almost two years. During his stay, he was shown the utmost respect and treated in a caring manner. As a family visiting most days, we were always made to feel welcome after being included in the many and varied activities being enjoyed.
The care home
has a wonderful team who work together to meet the needs of their residents.
During the last week of my dad's life, the attention to detail in respect of holistic palliative care was beyond excellent.
Reply from Lynne McLellan, Manager at Crosslaw HouseThank you for your kind words; it was a pleasure to care for your dad, he will be missed.
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Review from Y C (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all so caring of residents and welcoming to relatives. They have made a difficult time a lot less stressful. They keep me up to date with what is happening and include me in discussions about my mum's care.
Reply from Lynne McLellan, Manager at Crosslaw HouseThank you for your very kind words, it is a pleasure to look after your mum.
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Review from Ann L (Daughter of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crosslaw House was the second home my mother was a resident within. The contrast was clear from the outset! The staff in Crosslaw treated my mum like family, they showed respect, compassion and a genuine desire to make my mum comfortable and safe. Although my mum's stay in Crosslaw was cut short due
to her health she was exceptionally well looked after, even at the time of her passing, the staff were kind and professional. A first-class care home.
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Review from Lesley C (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always welcoming to visitors and very caring towards the residents. They went over and beyond their duties during Covid and did their best to keep residents in touch with loved ones despite lockdowns.
My mum is now better both physically and mentally than before she was admitted to Crosslaw
House Care Home. She is always clean, nicely dressed and has her hair and nails done regularly.
I would not hesitate to recommend Crosslaw House to other families.
Reply from Lynne McLellan, Manager at Crosslaw HouseThank you for your lovely review, will share this with our hard-working staff.
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Review from Brian S (Husband of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The establishment has a feeling of being more a home than hotel!
Happy with the general support, care and cover offered. Communication with me is good. Staff very willing to listen and act if needed.
Covid has obviously put great constraints and pressure on all the staff, maybe reducing time able
to spend on one-to-one contact.
No complaints.
Reply from Lynne McLellan, Manager at Crosslaw HouseMany thanks for taking the time to complete this review. It has been an incredibly difficult year and particularly for your wife coming into a care home in the middle of a pandemic. For me, the greatest pleasure is in the recognition from families and loved ones that, despite the challenges, we continue to provide the best service we can. I will ensure that all the staff are aware of your positive review.
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Review from S S (Son of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had no prior dealings with care homes, I wasn't sure what to expect when Mum went to Crosslaw House Care Home almost two years ago. However, everyone there has been fantastic in looking after and supporting her needs, especially when you consider the extra pressure on everyone because of Covid.
I really can't thank the management and staff enough for their care of my mum in these difficult times.
Reply from Lynne McLellan, Manager at Crosslaw HouseThank you so much for your kind words. It is a pleasure having your mum here and I appreciate it must have been a difficult move for her, particularly coming into a care home at the outset of the pandemic. I will make sure that all the staff are aware of your positive review.
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Review from Nanette O (Daughter of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was admitted to Crosslaw House Care Home almost two years ago. I have been extremely satisfied with the quality of care which Mum has received (and continues to receive) whilst at Crosslaw.
I have been reassured by the competence, compassion and friendliness of all staff that Mum's needs are
being fully met.
Mum has settled well and I believe the staff played a major part in this as the care home was in lockdown, due to Covid-19, from her admission date.
The way in which the pandemic has been managed has been particularly reassuring to me in ensuring resident safety and I am thankful for the additional time, work and effort which must be involved.
I appreciate all of the input made by all staff at Crosslaw and would have no hesitation in recommending Crosslaw House Care Home as a safe and friendly environment for loved ones.
Reply from Lynne McLellan, Manager at Crosslaw HouseThank you for your kind review. It is important to us as a team to ensure our residents are well cared for and given the quality of care they need and deserve. I will pass on your kind words to the team.
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Review from Lynn M (Daughter of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for over two years now and I can't thank all the staff enough for looking after her, especially during the last eighteen months when at times we couldn't see her. We are always kept updated on how Mum is doing, the staff keep her and the other residents entertained throughout
the day. Mum has come to call her room her house which is very comfortable with ensuite facilities.
Mum says the food is great and she really enjoys going on the bus trips for an ice cream.
I would highly recommend.
Reply from Lynne McLellan, Manager at Crosslaw HouseThank you for your very kind words, we really do appreciate.
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Review from Aileen M (Wife of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for over two years. He cannot speak, read or write following a stroke and is completely bedbound. I cannot praise Crosslaw House's efforts highly enough. The staff have been wonderfully patient and caring, keeping him content and comfortable, making sure they understand
his wishes. I have found management to be very communicative, especially throughout lockdown.
Reply from Kathleen Strachan, Regional Manager at Crosslaw HouseThank you for this review. It is greatly appreciated and will be shared with the team.
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Review from R S (Son of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the support team, carers, nursing staff, and management, my experience of their professionalism and support in ensuring my mothers' move from London back home to Scotland went extremely well, they have helped my Mum settle in as well as making her feel part of the family. Crosslaw in my limited
experience of care homes, is one of the best. They make everyone welcome. They understand residents' and family's needs, which has been evident in dealing with COVID-19.
Reply from Kathleen Strachan, Regional Manager at Crosslaw HouseThank you for your review. It is greatly appreciated and will be shared with the team.
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Current Review Score: 9.2 (9.223)

Overview of Review Score

The Review Score of 9.2 (9.223) out of 10 for Crosslaw House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.684 for Crosslaw House is calculated as follows: ( (74 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.684
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.539 Points relating to the number of positive Reviews for Crosslaw House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 8 Positive Reviews ÷ 9 = 0.889
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 16 hours ago

Please do get in touch to discuss your care needs.

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Awards / Recognitions (0)

Meet the Team (2)

Deepa

Deepa Baldowa

Job Title: Interim Home Manager Joined: 2025

Meet our Interim Home Manager, Deepa Baldowa


Deepa Baldowa is an experienced and dedicated Home Manager with a strong background in health and social care. With a passion for delivering high-quality, person-centred care, she is committed to promoting residents’ rights, independence, and overall wellbeing.


Deepa brings a wealth of knowledge in managing care services, ensuring that dignity, privacy, and respect are at the heart of everything she does. She is a strong advocate for safeguarding and consistently challenges poor practice to maintain the highest standards of care.


In her role as Interim Home Manager, Deepa focuses on creating a supportive and inclusive environment for both residents and staff, encouraging active participation and continuous improvement across the service. Her approachable leadership style and commitment to excellence make her a valued member of the team.

Brian

Brian Gollan

Job Title: Head Chef

Brian brings a wealth of experience from working in professional kitchens, including 5-star hotels and high-quality restaurants. With a strong culinary background and a passion for excellence, he consistently delivers meals of the highest standard.


Brian also has extensive experience within the care home sector, where he understands the importance of nutrition, choice, and creating enjoyable dining experiences for residents. He takes great pride in preparing fresh, delicious, and well-balanced meals, always striving to provide a 5-star dining experience every day.


His commitment to quality, attention to detail, and dedication to resident satisfaction make him an invaluable part of our team.

Frequently Asked Questions about Crosslaw House

What types of Care is Crosslaw House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crosslaw House have?

There are 45 Single Rooms.

What are the Facilities & Services at Crosslaw House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crosslaw House to the centre of Lanark?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crosslaw House to verify any information. View our terms and conditions. Crosslaw House has an Enhanced Service - more info.