Crosslaw House

I find Crosslaw House to have a lovely, caring atmosphere. One of its real strengths is the homely, calm feeling it creates. My mother is well looked after and treated with kindness and respect. The carers, nurses and support staff are all professional and very friendly, which helps create a genuine sense of community. As a relative of a resident, this warmth is extended to me too, and I am made to feel part of the community. Staff are approachable and supportive, and the management team are visible and always willing to answer any questions. The housekeeping staff are great, and my mother's bedroom and shower room are always really clean and tidy. It wasn't easy for my mother to move from her own home into a care home; however, all staff were very understanding and took the time to help her settle.

The standard of care received by my Dad in Crosslaw was excellent. It was a great comfort to our family to see him being cared for with great kindness, cheerfulness, dignity and humour. In the last few weeks of his life all staff showed him empathy and compassion and did everything to make him comfortable and at peace. Staff were always friendly and welcoming and were very supportive to our family but especially so in Dad's last days. A wonderful team who are doing an extremely difficult but amazing job.

I was disappointed that noone came to the funeral to represent the staff since it would have been nice to thank them again.

Thank you to all the staff at Crosslaw; you made it as easy as it could be.

Many many thanks to everyone who looked after David during his time at the home (4th June till he passed away on 8th Dec). He was well looked after. I could not ask for more. I admire all the work and care that you all do.

My Dad is being so well looked after although deteriorating in his mental capacity he is thriving. Having been resident in Crosslaw House since August 2021 he is being well looked after the staff are fantastic in there care and respect whilst under immense pressure and deal with my Dad with dignity and kindness even when he is not at his best. I have been dealing with the management team in particular Deepa with issues for my Dad and have been so reassured by her commitment for care and wealth of experience this is extremely reassuring and cannot thank the team enough

I couldn't have asked for better support during this challenging time, and knowing my dad was in such capable hands gave me much-needed peace of mind. Thank you to everyone at Crosslaw Care Home for your dedication and kindness.

Since my mum came into Crosslaw in June 2023 she has gone from being withdrawn to taking part in days out and activities. She is happy, content and settled and had put on weight. She receives the best of care and the staff treat my mum like their own. My brother and I can sleep at night knowing my mum is safe and well looked after. My mum loves her lovely, bright room and it is spotlessly clean.

Staff very caring and supportive to my mother although it's very obvious they are extremely busy. They are unable to spend time talking to her. After our review meeting, I understood this will be addressed.

The home has a lovely family feel, all staff are welcoming and friendly. It is obvious staff take great care of all the residents. I am informed immediately of any issues/changes in my mum. I am extremely happy with the care my mum is given.

During the last week of my dad's life, the attention to detail in respect of holistic palliative care was beyond excellent.

The staff are all so caring of residents and welcoming to relatives. They have made a difficult time a lot less stressful. They keep me up to date with what is happening and include me in discussions about my mum's care.

Crosslaw House was the second home my mother was a resident within. The contrast was clear from the outset! The staff in Crosslaw treated my mum like family, they showed respect, compassion and a genuine desire to make my mum comfortable and safe. Although my mum's stay in Crosslaw was cut short due to her health she was exceptionally well looked after, even at the time of her passing, the staff were kind and professional. A first-class care home.

No complaints.

Having had no prior dealings with care homes, I wasn't sure what to expect when Mum went to Crosslaw House Care Home almost two years ago. However, everyone there has been fantastic in looking after and supporting her needs, especially when you consider the extra pressure on everyone because of Covid. I really can't thank the management and staff enough for their care of my mum in these difficult times.

I appreciate all of the input made by all staff at Crosslaw and would have no hesitation in recommending Crosslaw House Care Home as a safe and friendly environment for loved ones.

I would highly recommend.

My husband has been a resident for over two years. He cannot speak, read or write following a stroke and is completely bedbound. I cannot praise Crosslaw House's efforts highly enough. The staff have been wonderfully patient and caring, keeping him content and comfortable, making sure they understand his wishes. I have found management to be very communicative, especially throughout lockdown.

From the support team, carers, nursing staff, and management, my experience of their professionalism and support in ensuring my mothers' move from London back home to Scotland went extremely well, they have helped my Mum settle in as well as making her feel part of the family. Crosslaw in my limited experience of care homes, is one of the best. They make everyone welcome. They understand residents' and family's needs, which has been evident in dealing with COVID-19.