Redlands Reviews (1)
8.3
Redlands has a Review Score of 8.3 (8.294) out of 10, based on 1 reviews in the last 2 years.
Over all time Redlands has 1 review.
Review from Sam B (Granddaughter of Resident) published on 1 July 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I honestly can't put in words how grateful I am to the staff and the manager at Redlands. My grandad came in for respite as he was poorly. Unfortunately there were underlying issues we didn't know about and he peacefully passed there after 5 weeks. The manager and assistant manager were always there
ready to talk, not just about grandad but our wellbeing, the staff were always on hand to help with anything, even if it was just to bring us snacks and drinks.
Grandad came to the home very unwell looking but after a week he was a different man. He made friends and kept all the staff on their toes.
If I was going to recommend a care home it would be this one. You will also fall in love with the residents too
Grandad came to the home very unwell looking but after a week he was a different man. He made friends and kept all the staff on their toes.
If I was going to recommend a care home it would be this one. You will also fall in love with the residents too
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Current Review Score: 8.3 (8.294)
Overview of Review Score
The Review Score of 8.3 (8.294) out of 10 for Redlands is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Redlands is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
-
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.294 Points relating to the number of positive Reviews for Redlands is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 1 Positive Reviews ÷ 3.4 = 0.294
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.