57 Kings Road, Belfast BT5 7BS
Towell House Residential Home provides round-the-clock care for residents with a variety of care needs, from long-term residential to short-term respite services.
As well as three dining rooms the home has a number of comfortable sitting rooms for residents to spend time in for relaxing, participating in activities or welcoming friends and family. The home also has an activity suite with five computers, three of which are touch screen and five tablets. The home provides free WiFi.
Both non en-suite and en-suite bedrooms are available and an assistance bell is fitted throughout all rooms. Outside there is a large patio area as well as a garden with raised flower beds.
Owner: Towell Building Trust Ltd
Person in charge: Jill Brooker (General Manager)
Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 84 Service Users
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Admission Information: We are committed to quality residential care. Ages 18+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 80
Shared Rooms: 2
Rooms with ensuite WC: 26
Weekly Charges Guide: Personal Care Single £534 – £612 (These prices are only a guideline, please contact Towell House Residential Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
designated visitor car park
Latest The Regulation and Quality Improvement Authority* Report on Towell House Residential Home: click here
* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Towell House Residential Home has a Review Score of 5.5 (5.530)
The Review Score of 5.5 (maximum of 10) for Towell House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Towell House Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Towell House Residential Home is calculated as follows: ( (12 Goods x 4) ) ÷ 12 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.53 Points relating to the number of positive Reviews for Towell House Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 16.8 positive Reviews (84 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16.8 Target = 0.060 , then divided by 2 = 0.030
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by John L (Son of Resident) on Tuesday 26 April 2016. Relates to April 2016.
Having seen my mother settle so quickly into Towell House has been very reassuring to us as a family. The friendliness of all the staff, the good quality accommodation and food have been consistent. There is a range of activities almost every day, both morning and afternoons. There is excellent communication between Towell House and the family and I highly rate this care home.
How likely would you be to recommend Towell House Residential Home? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
Jill Brooker, General Manager at Towell House Residential Home responded to this review on 27 Apr 2016:
Thank you for your very positive review. We aim to ensure the transition to becoming a resident of our home takes place as smoothly as possible. Striving to ensure our residents have a positive experience from the day of admission is very important to us. We as a service provider welcome all feedback and communication from residents and families.
There are currently no awards/recognitions posted yet for Towell House Residential Home
There are currently no Care Home Idol entrants who have performed at Towell House Residential Home