Cranley Lodge Reviews (6)
8.7
Cranley Lodge has a Review Score of 8.7 (8.666) out of 10, based on 4 reviews in the last 2 years.
Over all time Cranley Lodge has 6 reviews.
Review from A W (Daughter of Resident) published on 9 June 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has lived in Cranley following her deteriorating dementia. She was very well cared for and supported with individualised care and lots of patience. The staff know her personality well and her trigger points and are always very respectful of this. They provide excellent care with a personal touch
getting to know her extended family also.
Thank you for all you did for mum.
Thank you for all you did for mum.
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Review from Margaret K (Sister of Resident) published on 2 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My daughter and I had visited many care homes trying to find a suitable residence for my brother, who is suffering from dementia. We were incredibly fortunate to find Cranley Lodge. This care home is a jewel in the crown of dementia care. From the moment I moved my brother in I knew we had found the
right place. Staff are absolutely amazing, so caring and respectful. My brother had not been able to care for himself properly and staff worked with him with patience and humor to ensure that his personal hygiene was taking care off and he was always well presented. A hairdresser and chiropodist visit Cranley regularly which helped greatly with grooming. The food is fabulous. Freshly prepared and served piping hot and delicious every time. Staff buzz around speaking with everyone including visitors, which creates a relaxed but organised homely atmosphere. Unfortunately my brother has to move to a nursing home, but his time at Cranley Lodge has been
a positive experience.
a positive experience.
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Review from Paula B (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our dad was a resident of Cranley Lodge for four years. During this time, our family have always felt reassured that all his needs were being met. The food was always freshly cooked, and Dad certainly enjoyed it. There is a lovely family feeling, and the staff could not have been better. We very much
appreciate the excellent care Cranley Lodge provided for him.
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Review from Paul C (Son of Resident) published on 28 November 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cranley has been a kind and very friendly place for our mother. On the death of our father we found that he had been covering for her dementia and Mum was unable to look after herself safely. Cranley has been very welcoming and caring and we feel very grateful that she is so well looked after. The food
is freshly cooked and more than plentiful and in the many times that we have been in we have noticed that the residents are well supervised, they are treated with respect and there is a happy atmosphere. It will never be Mum's own home, but it is a very good substitute.
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Review from Kyle F (Son of Resident) published on 22 June 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cranley Lodge Care Home is a community that exists to care for and look after those who cannot manage it themselves due to dementia..it’s a place where residents thrive in a loving and very caring environment. Our family were blessed to know that Mum was part of what was described above and for three
and a half years enjoyed a wonderful time. We can only praise the team for all their dedication and hard work as well as the care, love and attention they showed Mum during her time there. If you are researching a place I can confidently recommend Cranley because of our experiences. Above and beyond cannot tell half the story of the staff…wonderful people.
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Review from Kyle F (Son of Resident) published on 27 September 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff in this home go beyond what is expected. Mum is so well cared for and looked after in every respect and I can’t speak highly enough of their professionalism. Highly recommended in all respects. Thank you for all you do.
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Current Review Score: 8.7 (8.666)
Overview of Review Score
The Review Score of 8.7 (8.666) out of 10 for Cranley Lodge is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Cranley Lodge is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.708 Points relating to the number of positive Reviews for Cranley Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.