Crozier House Reviews (3)
8.3
Crozier House has a Review Score of 8.3 (8.313) out of 10, based on 2 reviews in the last 2 years.
Over all time Crozier House has 3 reviews.
Review from Andrew W (Respite Resident) published on 30 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic care provided by all the staff.
Food provided is of the highest standard and facilities are excellent.
Staff are extremely courteous and helpful.
I would highly recommend Crozier House to anyone seeking respite care!
Food provided is of the highest standard and facilities are excellent.
Staff are extremely courteous and helpful.
I would highly recommend Crozier House to anyone seeking respite care!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review from Sharon J (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Words cannot express the amount of gratitude I can pass on regarding the care given to my mother during her stay at Crozier. Mum was treated with compassion and respect and measures taken to maintain her dignity. Her safety needs were met, as mum was reminded to walk with her rolator. Mum was also reminded
to press her buzzer if staff were needed. Mum's sight is poor but she really enjoyed the days craft was taking place and a lot of help ensured she was kept involved.
Crozier is spotless and a nice fresh smell is present on entering. All of the care staff, kitchen staff and cleaners work well together to ensure a safe and welcoming atmosphere in the home. Staff were very welcoming to us as relatives and always had a smile and a wee chat during our visit.
A huge thankyou from my mum and family. Keep up the good work.
Crozier is spotless and a nice fresh smell is present on entering. All of the care staff, kitchen staff and cleaners work well together to ensure a safe and welcoming atmosphere in the home. Staff were very welcoming to us as relatives and always had a smile and a wee chat during our visit.
A huge thankyou from my mum and family. Keep up the good work.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review from Lara (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother used Crozier House for short-term respite between hospital and home.
Excellent facility with all efforts to make layout homely and comfortable. Small number of residents with multiple lounges and private rooms. Immaculate standards of cleanliness. Added to which regular rota of staff and
Excellent facility with all efforts to make layout homely and comfortable. Small number of residents with multiple lounges and private rooms. Immaculate standards of cleanliness. Added to which regular rota of staff and
volunteers who without exception make efforts to put short-term residents at ease e.g. referring by name, chatting and trying to comfort for anxieties or confusion, finding out food preferences to try and encourage a small appetite etc
I never had a moment's concern about the standard of care for my mother's stay. I would recommend the facility to anyone in similar circumstances.
I never had a moment's concern about the standard of care for my mother's stay. I would recommend the facility to anyone in similar circumstances.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Current Review Score: 8.3 (8.313)
Overview of Review Score
The Review Score of 8.3 (8.313) out of 10 for Crozier House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Crozier House is calculated as follows: ( (19 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.818
-
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.495 Points relating to the number of positive Reviews for Crozier House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 2 Positive Reviews ÷ 5.4 = 0.37
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.