Meeting House Road, Banbridge BT32 3ER
Person in charge: Iris Cromie (Manager)
Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)
Type of Service: Care Home only (Residential Care) – NHS Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Old Age
Single Rooms: 21
Shared Rooms: 3
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room
Latest The Regulation and Quality Improvement Authority* Report on Crozier House: click here
* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
The Review Score of 7.5 (maximum of 10) for Crozier House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Crozier House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.364 for Crozier House is calculated as follows: ( (5 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.364
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.185 Points relating to the number of positive Reviews for Crozier House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.4 Target = 0.185
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Crozier House has a Review Score of 7.5 (7.549) from 1 Reviews
Review submitted from a Website Submission by Lara (Daughter of Resident) on Wednesday 18 April 2018. Relates to April 2018.
My mother used Crozier House for short-term respite between hospital and home.
Excellent facility with all efforts to make layout homely and comfortable. Small number of residents with multiple lounges and private rooms. Immaculate standards of cleanliness. Added to which regular rota of staff and volunteers who without exception make efforts to put short-term residents at ease e.g. referring by name, chatting and trying to comfort for anxieties or confusion, finding out food preferences to try and encourage a small appetite etc
I never had a moment's concern about the standard of care for my mother's stay. I would recommend the facility to anyone in similar circumstances.
How likely would you be to recommend Crozier House? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Crozier House