Greenfield Reviews (1)
8.0
Greenfield has a Review Score of 8.0 (7.980) out of 10, based on 1 reviews in the last 2 years.
Over all time Greenfield has 1 review.
Review from M W (Daughter of Resident) published on 24 December 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Greenfield Residential Care Home is a welcoming community. The staff are friendly and professional, knowledgeable and supportive. Shannon, the Manager is approachable and leads her team with enthusiasm, drive and passion. Residents are offered a variety of entertaining activities to ensure their emotional
wellbeing. Greenfield is a happy place, it's homely and fastidiously clean. The food is appetising and nourishing. The atmosphere is warm, welcoming. Fortunately, I'm able to confidently say all these things because my Mum is residing at Greenfield and she tells me how happy she is and I can see it all first hand. Thank you!
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Safety / Security
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Rooms
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Value for Money
Current
Review Score: 8.0 (7.980)
Overview of Review Score
The Review Score of 8.0 (7.980) out of 10 for Greenfield is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Greenfield is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.147 Points relating to the number of positive Reviews for Greenfield is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 1 Positive Reviews ÷ 6.8 = 0.147
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.