Les Houmets Care Home

Gorey Village Main Road, Grouville, Jersey JE3 9EP

Les Houmets Care Home is a stylish care home that is furnished, staffed and organised to suit the health and well-being of its residents.

Alongside personalised care, residents enjoy a wide range of activities arranged for their benefit, as well as a choice of lounges, en-suite bedrooms and beautiful gardens.

A dedicated chef prepares a menu of fresh and wholesome food, catering for special diets, while care workers are available around the clock and make continuity one of their key objectives.

Owner: Mr & Mrs P F Amy

Person in charge: Monica Meredith (Home Manager)

Local Authority / Social Services: Jersey Social Services (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Private arrangement and also by referral. Ages 65+.

Languages Spoken by Staff (other than English): French, Polish, Portuguese, Romanian

Single Rooms: 24

Shared Rooms: 1

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Overview

The Review Score of 8.6 (maximum of 10) for Les Houmets Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Les Houmets Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Les Houmets Care Home is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.635 Points relating to the number of positive Reviews for Les Houmets Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.2 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Les Houmets Care Home has a Review Score of 8.6 (8.593) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Les Houmets Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Les Houmets Care Home

  • Daughter of Resident/Service User
    1
  • Resident / Service User
    1

My mother and I chose for her to receive essential 24-hour respite in November 2017 following an emergency medical admission into hospital during mid-October. Following the two week respite period my mother had so well cared for that she made the decision to ask the manager if she could move in permanently. Happily, the manager was able to oblige and my mother was able to remain in the beautiful garden room where she had received respite. All the management team, carers, chefs and domestic staff are fantastic too thank you.

How likely would you be to recommend Les Houmets Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Lucie Amy, Director at Les Houmets Care Home responded to this review on 27 Mar 2018:

Thank you very much for your review which is most appreciated. Everyone works so hard at Les Hoûmets to ensure our residents receive the very best and highest standards of care and attention at all times from our professional staff who take great pride in their work.

I feel at home and in my own home. I am treated with kindness and respect. The chefs go out of their way to cater for all our tastes. The cleaners are wonderful and work so hard. Our washing gets done to perfection. The managers and carers are outstanding. I love my garden room. The way my family and guests are welcomed is humbling. Thank you.

How likely would you be to recommend Les Houmets Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lucie Amy, Director at Les Houmets Care Home responded to this review on 27 Mar 2018:

Thank you, Margaret, for taking the time to provide us with valuable feedback which is greatly received. Our staff are truly exemplary here at Les Hoûmets and always strive to go the extra mile. Our home is truly YOUR HOME and to know you feel at home here is wonderful. Thank you.

Submit a Review for Les Houmets Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Les Houmets Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Les Houmets Care Home