British Home - for people living with neuro-disability

Thank you to everyone who works here.

Phio or occupational therapist every weekday.

Shocking communication and very poor record-keeping of food/fluid intake. Room is not cleaned on a regular basis and has taken five days for an overflowing bin to be emptied. My sister does have complex needs and should be having physio on a regular basis but that does not happen. She does refuse when asked, but physio is never offered the next day or on a constant basis.

We were met at reception by a lovely lady, we did our covid test and then were shown to our friend's room. I noticed the beautiful chapel and went outside to look closer, even did a video. Staff were patient. You had a lovely display in the window of Frosty to Snowman. The woodwork was amazing (stairs and beams). The fountains outside caught my eye. Our friend seemed happy and well cared for. I thought it was lovely and so were the staff.

My review is based on first and second-hand knowledge experiences that both my sisters and I have had. There is a terrible lack of communication with the nursing staff. My sisters food and fluid charts are not completed properly and the fluid is all done on guesswork. Her room is often dirty as is the bedding. She hates it there and has not been able to establish any good relationships with any of the staff except for one.

It is one of the best I have seen (in my younger days I used to travel the charity show circuit as an entertainer).

My partner, who was bariatric, was admitted to the home having had a long battle with a malignant brain tumour. He had been in hospital for almost two months before moving to The British Home. In hospital he was becoming very confused and could not get any rest, but once he moved into the home he was instantly noticeably happier. Due to his condition he was not mobile, but his team of care workers made sure that he was turned regularly. I was instantly struck by the fact that they really cared for their residents. The atmosphere in the home was of warmth and love, all the staff seemed to go the extra mile to make you feel part of the family. The level of care was just first class. I was so glad that my partner was able to spend his final days in such a wonderful home. I cannot recommend the home more highly, truly amazing.

I have been visiting my sister at the home for 26 years and have nothing but praise for the home and the management running the home. Excellent care home to live in, if I ever needed to find a home for myself this would be it, hence why I chose this home for my sister. Very, very clean, good food and you can always have a party when needed. Staff are caring and know the residents needs and very friendly I think that the activities couldn't improve with more trips outside, a lot all in house activities, quizzes, themed evenings, BBQ's. All in all an excellent establishment.