What types of Care is George Potter House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at George Potter House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is George Potter House to the centre of London?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

George Potter House care home, 130 Battersea High Street, Battersea, London SW11 3JR

Review from Gordon R (Friend of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

Brian was refusing to eat and near death. He needed food that he could hold in his hand and that he really liked. But he ate it really slowly. I managed to get him started on bananas. it would take 2 hours to get an insufficient amount of calories into him. He has lost most of his muscle mass. But

we all persevered and the staff took note of what I managed to get him to eat every day. They then added some fortisips to the bananas and Brian started drinking quite a bit of milk. They chased that success and he ended up eating like a horse. Then after 3 months of not moving from his bed I got him to sit up and rock back and forward to exercise his stomach muscles which had done nothing for 3 months. Then he managed to get onto a chair by himself At this point I showed the Lena the manager and she got a massive zimmer frame and got him to stand up and walk with physio. When I heard about it, that was one of the best moments of my life.

Reply from Lena Rehan, Home Manager at George Potter HouseThank you for sharing such a powerful and heartfelt review. Stories like this truly reflect the compassion, dedication, and perseverance shown by everyone involved in supporting the resident during an incredibly fragile time. When the resident was receiving end-of-life care, our priority was dignity, comfort, and responding to his individual needs. Our person-centred approach, combined with close collaboration with healthcare professionals, led to progress that once seemed impossible. Seeing the resident move from being bedbound to sitting out, and eventually standing and walking with support was an extraordinary moment for all of us. It reflects not only skilled care, but the belief that every resident deserves hope, encouragement, and the opportunity to achieve their best possible quality of life. Thank you for trusting our team and for being such an important part of this journey. Moments like these remind us why our home is built on compassion, teamwork, and dignified care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J W (Wife of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

My husband has been in George Potter House for 7 months.
My husband and I are very happy with staff and the attention and treatment that he recieves
There has recently been a change of manager at the nursing home and she is lovely and very caring.
I cant praise the staff and treatment at George

Potter House highly enough.

Reply from Lina Rehan, Home Manager at George Potter HouseThank you very much for taking the time to share such kind and positive feedback about George Potter House.
We are delighted to hear that both you and your husband are happy with the care, attention, and treatment he has received. Your comments about our staff mean a great deal, as they are dedicated to ensuring every resident is supported with dignity, compassion, and respect.
As the new manager of the home for the past four months, we have been working closely with the team to strengthen person-centred care, improve communication, and create a warm, welcoming environment that truly feels like home for our residents. It is very reassuring to know that these efforts are being recognised and felt by residents and their families.
We truly appreciate your trust and recommendation of George Potter House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from E O (Next of Kin) published on 4 December 2025 Submitted via Website • Report

Overall Experience

The home is being slowly refurbished so yes, it may seem outdated to some, however, my relative moved from a luxury home to George Potter House and I couldn't be happier. Let's face it what really matters is the care and approachable proactive management that will deal with issues if they arise and

George Potter has an amazing team and management. Any issues are dealt with promptly and improvements are made immediately. The new lounge looks great and I am so happy it has a large accessible garden.

Reply from Lina Rehan, Home Manager at George Potter HouseThank you so much for your thoughtful feedback. We truly appreciate you recognising the positive changes taking place at George Potter House. While parts of the home are being refurbished, our priority has always been and will always remain delivering genuine, person-centred care supported by an accessible, responsive management team.
Im delighted to hear that your relative has settled well after moving from a more modern setting, and that youve felt the difference in the way our team communicates and acts when concerns arise. Your comments about our staff and management mean a great deal to us; they work with heart every single day.
Were thrilled that youre enjoying the newly refurbished lounge and the spacious garden creating warm, welcoming spaces is an important part of our improvement journey, and theres more to come.
Thank you again for taking the time to share your experience. Your support helps us continue to grow and provide the standard of care every resident de

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Ann-Marie S (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Positive.
Staff quickly respond to all issues. Most staff treated my Dad with dignity. Receptionist staff welcoming & informative. Management was very present & proactive in improving service & staff practice. My father's health & appearance improved greatly whilst at George Potter House. Brilliant

BBQ for residents, family & staff. Food sometimes difficult for my Dad to chew.
Negative - Furnishings very tired looking, a lot of staff changes/lack of transparency in billing & package of care.

Reply from Lina Rehan, HM at George Potter HouseThank you for taking the time to share your experience of George Potter House. I'm delighted to hear that our team treated your dad with dignity, and that our reception team were welcoming and informative. It's especially reassuring to know your father's health and appearance improved while with us, and I'm glad you enjoyed the BBQ.I'm sorry for the areas that didn't meet expectations. We now have a new management team in place focused on staff retention and wellbeing. I hope the meeting we've arranged will help to address the points you've mentioned and provide a clear view of our actions and timelines.We've planned a rolling refurbishment of bedrooms and communal areas, with refreshed dcor and furnishings to improve comfort for our residents. I will update you more in details when we meet. Kind regards,

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Paul E (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

The staff work very closely with relatives to ensure they know the residents likes and everyone is incredibly kind. My dad has received incredible care and I have been kept up to date when anything changes with my dads health.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Judy B (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

I love that my mum is fortunate enough to be a resident here. She is so well cared for by the dedicated and wonderful staff including the kitchen staff. I have nothing but praise for all concerned and the smooth operation of this facility. Well done!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Angela D (Ex Family Member) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

The staff at this home are amazing, very kind, caring and have time for everyone including myself, incredible team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Amina A (Sister of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

My husband and I visited my sister Zohra on December 10, 11 and 12. Living in France, we can, unfortunately, only come 3 or 4 times a year. We first received an extremely warm welcome from the entire team, especially as the 10th was the day when George Potter House offered Christmas lunch to its residents

and their families. Since our last visit in June, we have noticed enormous progress in the way residents are looked after, in the quality of meals and snacks, in the care provided to everyone and in the cleanliness of the house in general. My sister benefited from a renovated room and is cared for by extremely attentive staff. We send our very sincere congratulations to the management and its entire team. We wish them a very happy New Year 2025 and thank them again with all our hearts.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from M S (Stepdaughter of Resident) published on 19 December 2024 Submitted via Website • Report

Overall Experience

I would just like to congratulate all at George Potter House for the wonderful Christmas lunch and entertainment that was put on for the residents today. It was a joy to see the residents and staff interacting and having a good time. Well done! When my stepfather was admitted to George Potter House

it was for palliative care and he was deemed end of life. I have to commend the care, support and medical treatment that he has received in the past few months which has given him a renewed vigour and he is no longer bed-bound. The manager and all the staff at George Potter House are providing an excellent 5-star service to all the residents.

Reply from Juliet Gallop, HM at George Potter HouseThank you very much for your kind words and we are so glad you enjoyed it. Our aim was to bring everyone together at such a special time and to see the joy on people's faces and the fun that was had, I think we succeeded. Have a wonderful Christmas and we hope to see you at the next event.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J B (Daughter of Resident) published on 10 October 2024 Submitted via Website • Report

Overall Experience

My husband and I are always happy with how George Potter House cares for Dad. The staff are very patient and caring. All his needs are catered for. We can go in whenever we like.
Plus Dad is happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Amanda P (Partner of Resident) published on 25 June 2024 Submitted via Postal Card • Report

Overall Experience

In for respite. He has dementia and it's the first time in 8 years he has been away. He loved the activities and I feel he was kept quite busy. Everything in the room was fixed and mended and the management was above and beyond what we expected. We will see you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R P (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report

Overall Experience

My father was in a care home prior to this one. My father almost lost his life due to staff and management negligence.
I can proudly say today my father is taken care of like a human being. Staff not only amazing at what they do but they go the extra mile to make residents comfortable and happy.
Management

is on point. George Potter House is managed well you can simply tell by the quality of service residents receive.
George Potter House should be an example to many.
Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Dorothy M (Daughter of Resident) published on 29 September 2022 Submitted via Website • Report

Overall Experience

My lovely mum was a resident at George Potter House from November 2020 until September 2022.
My mum was so well looked after by all the staff at George Potter House. It was a hard decision to make for Mum but I'm so glad she was at this care home. The staff are lovely and kind. Mum was happy which

was so important. The carers are amazing. One carer, in particular, who my mum liked so much. She went above and beyond at all times. All the carers are fantastic.
It's so important to be treated kindly and with respect regardless of what's wrong with a person. The carers did this from day one.
I was kept informed of everything I needed to be kept informed about. I called on a regular basis at all different hours and that was reassuring for me. I visited Mum every week and Mum always looked well looked after and happy.
Fantastic care from when my mum arrived until the end of her life. I'm so grateful for all the care they showed my mum.
They are angels in disguise.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jennifer W (Friend of Resident) published on 7 June 2021 Submitted via Website • Report

Overall Experience

I went to visit my husbands step mother and the lady on the desk was extremely helpful, especially as we had to ring as couldn’t locate the home. The place had a good feel about it. The staff we passed in the corridors were pleasant and greeted us. The home was very clean with no trace of odour. We

found the patient to be well cared for with fresh hair. The room was compact but everything in it tidy and organised. When we left the receptionist advised us where we could get refreshments. Nothing was too much trouble for her and she was happy to chat about my step mother. My first impression of George Potter House was of a good environment with highly dedicated and approachable staff.