Aspray House

481 Lea Bridge Road, Leyton, London E10 7EB
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6.8 20 Reviews
  • Aspray House, London
Aspray House is centrally located at the heart of Leyton in Walthamstow, with shops,amenities and transport close at hand. The home was designed and purpose built to provide the highest standard of nursing care and comfort. Its interior is stylishly decorated and furnished to offer safe, comfortable and welcoming surroundings for residents.

The home was opened in July 2004 and provides single en-suite bedrooms on four floors.

The home carries the Investors in People Award along with the Quality Standard ISO 9001[2].

Aspray House was also awarded Five Stars from the Food standards Agency.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 73 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Aspray House Ltd

Person in charge

  • Anna Marrah (Manager)

Local Authority / Social Services

Admission Criteria

  • No Smoking
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (73)

Aspray House Reviews (20)

6.8

Aspray House has a Review Score of 6.8 (6.791) out of 10, based on 3 reviews in the last 2 years.
Over all time Aspray House has 20 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Aspray House
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Total of 20, showing 1-20
Review from J W (Husband of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father's Day 2025
Thank you for my Father's Day lunch and gift. A special shout-out to management who, with their energy and humour, made the day for my wife and myself and everybody else.
There always seems to be a celebration happening at Aspray House. Maximum effort is put into every special day,
with flags and treats to entertain the residents. A good measure of a care home, I have found, is the empathy and enthusiasm of the staff.
Aspray passes with 'flying-colours'
Good effort all round.
Reply from Swapnil, marketing at Aspray House

Thank you for your kind words! We're thrilled you enjoyed the Father's Day lunch and gift.We appreciate your comments about our staff's empathy and enthusiasm. Your support means a lot to us.

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Review from Jacqueline W (Sister of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poorly staffed and management that is unseen and not able to contact. Poor safeguarding and handling skills. Inexperienced and overwhelmed staff who are working without support or guidance. I didn't feel that my family member was safe or cared for. Not enough staff to feed those that need help
Reply from Swapnil, Marketing at Aspray House

Thank you for bringing this to our attention. We are concerned to hear about your experience and take these matters very seriously.We have tried to contact you several times to understand the situation in more detail, but unfortunately, we were unable to reach you. Could you please provide us with your best contact number or email address so that we can discuss this further? Alternatively, you can reach us directly at info@asprayhouse.co.uk.We apologise for any distress this has caused and are committed to investigating this matter thoroughly. We look forward to hearing from you.

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Review from S I (Friend of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely wonderful place. The staff are all extremely friendly, especially the front of house, she is so pleasant and extremely helpful.
The nurse and carers who care for my friend on 1st floor are really compassionate. The activity team are always entertaining which is so lovely to see. I would
highly recommend this place for your loved ones.
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Review from John D (Son of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff who looked after my mum during her time at Aspray House. We couldn’t have wished for better care in her last moments. All the staff were absolutely amazing, both nurses and carers, especially one member of staff who went above and beyond to make sure Mum was cared
for in the best possible.
Thank you all so much - your efforts will not be forgotten.
Kind regards.
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Review from Michael G (Husband of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was discharged from hospital with very complex needs associated with her advanced-stage, early-onset dementia. When it became apparent that my wife required 1:1 24x7 care and supervision, the care home responded very quickly and effectively, despite the staffing challenges faced by all care
homes. The care home manager, nurses and carers have done an excellent job in responding to my wife's needs.
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Review from David W (Nephew of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home and its staff, especially, provided a very safe and caring environment for my uncle's palliative care.
The bedrooms were very spacious and he was made very welcome and given all the home comforts during his stay.
Thank you kindly to all staff, especially the manager.
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Review from Dave & Ken (Son of Resident) published on 1 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother spent 22 months in the care of Aspray house in Lea Bridge Road. She was very happy there having many a laugh and a joke with the carers and other staff at the home, exchanging waves and smiles when they regularly checked in on her and attended to her needs. She often commented on what nice
people they were. The staff always appeared cheerful and helpful even when our mother was a bit down and miserable they tried to cheer her up.


The room itself was bright and always clean and airy with enough space for at least 4 visitors at a time, it also had an en-suite toilet which was useful even though our mother was bedridden and didn't have the confidence to use it even with help. Although confused at times our mum was mostly very happy living in Aspray House where we could visit her almost whenever we wished.

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Review from Jane F (Daughter of Resident) published on 13 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was transferred from the hospital to the home suffering from terminal cancer, he was there for two months and received the best care from all carers and nursing staff. If we had any problems they were dealt with promptly. He sadly passed away but was given dignity to the end. Thank you to all
concerned.
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Review from Thakorbhai P (Husband of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the nursing home is caring and very pleasant for my husband. The staff are pleasant and helpful.
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Review from S P (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care of my father. He has been there for 4 months now and has settled in well.
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Review from George K (Friend of Resident) published on 28 February 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
Terrible! I've had 2 friends here transferred from hospital. The staff, nurses are great you can't fault them but the company is terrible. They have disgusting smelly plastic cups which should be in the bin now, water tastes like rubbish, food is poor occasionally, teeth not brushed daily, lack of facilities,
sometimes my friends were not changed for hours, lack of active things to do like group stuff, not taken to dining room for lunch or dinner, not taken to TV room daily, I don't know why they have carpet instead of wooden floors? it smells. I don't blame the staff, blame the head office keeping profits and not investing! local authority need to step in! I'm going to request what the directors make. The staff is overworked!
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Review from S F (Daughter of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the way our mum has been cared for. The staff are always friendly and professional, they listen to concerns and act upon it.
They are always available to discuss how mums day has gone and will refer mum to the doctors or dietitian. Overall all the services are excellent. Very good
management.
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Review from Beryl H (Sister of Resident) published on 16 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had terminal cancer and was in this home for 6 Months. She received nothing but loving care from all the wonderful staff. The home is clean and well run. My sister loved it in there and her last 6 months were very happy. I can't thank the staff there enough.
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Review from Joan M (Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son was given a tour of the home even though he did not have an appointment. I was very impressed. My room is very comfortable and cleaned every day. Facilities for washing and showering are very good. Nothing I did or needed was too much for the staff. Family and friends who have visited are pleased
and impressed. I am well looked after, content and asked for my stay to be extended.
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Review from Reginald M (Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have my stay - very beneficial and helpful my outlook at the world has been more open knowing one is going to pass away isn't the end of the world. You can sort out your knicks and bobs and have a laugh as give them away. I pray all the little things I have said will have made things easier for others.
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Review from Brenda B (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care recently has been of a high standard and I have no complaints, things have certainly improved.
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Review from Patricia C (Wife of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the negative things I've heard about care homes I didn't know what to expect. But my mind has been totally put at rest. Aspray House is an excellent care home. What matters the most to me is that the staff are dedicated and committed to the care and welfare of my husband. They are kind, gentle,
thoughtful and conscientious. They are approachable and friendly. I'm very happy, satisfied and content that my husband is being taken care of by the wonderful people at Aspray House.
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Review from Jean B (Resident) published on 10 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care manager is brilliant, she gets things done and quickly. The same could be said for the rest of the staff, who are always polite and helpful. I consider myself very lucky to be here.
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Review from Lorraine M (Friend of Resident) published on 28 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is always approachable and willing to help. All the staff are helpful and polite.
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Review from Stephanie T (Niece of Resident) published on 19 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunt is very happy here. Her room is well decorated and comfortable. It is kept very clean. She is well cared for and her wishes and needs are listened to and acted upon. The activities are well planned and fun. She enjoys them very much. All staff are attentive, kind and caring.
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Current Review Score: 6.8 (6.791)

Overview of Review Score

The Review Score of 6.8 (6.791) out of 10 for Aspray House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.5 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.529 for Aspray House is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 34 Ratings = 3.529
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.262 Points relating to the number of positive Reviews for Aspray House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 2 Positive Reviews ÷ 14.6 = 0.137
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Aspray House

What types of Care is Aspray House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aspray House have?

There are 73 Single Rooms.

What are the Facilities & Services at Aspray House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aspray House to the centre of London?

7.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aspray House to verify any information. View our terms and conditions. Aspray House has an Enhanced Service - more info.