Aspray House, London, London
Aspray House, London, London
Aspray House, London, London

Aspray House is centrally located at the heart of Leyton in Walthamstow, with shops,amenities and transport close at hand. The home was designed and purpose built to provide the highest standard of nursing care and comfort. Its interior is stylishly decorated and furnished to offer safe, comfortable and welcoming surroundings for residents.

The home was opened in July 2004 and provides single en-suite bedrooms on four floors.

The home carries the Investors in People Award along with the Quality Standard ISO 9001[2].

Aspray House was also awarded Five Stars from the Food standards Agency.

Group: Twinglobe Care Ltd

Person in charge: Joseph Nichols (Manager)

Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: No Smoking. Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Polish, Portuguese, Russian, Ukrainian, Urdu

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Aspray House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Aspray House has a Review Score of 8.7 (8.661)

The Review Score of 8.7 (maximum of 10) for Aspray House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Aspray House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.27 for Aspray House is calculated as follows: ( (85 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 174 Ratings = 4.27

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.391 Points relating to the number of positive Reviews for Aspray House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.8 Target = 0.391

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aspray House?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Aspray House

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

The care home and its staff, especially, provided a very safe and caring environment for my uncle's palliative care.
The bedrooms were very spacious and he was made very welcome and given all the home comforts during his stay.
Thank you kindly to all staff, especially the manager.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Julie Burton, Head of Operations at Aspray House responded to this review on 07 Feb 2018:

Thank you, David, for taking the time to write the review. we strive to ensure that the experience of all the people in our care meets their needs.

Our mother spent 22 months in the care of Aspray house in Lea Bridge Road. She was very happy there having many a laugh and a joke with the carers and other staff at the home, exchanging waves and smiles when they regularly checked in on her and attended to her needs. She often commented on what nice people they were. The staff always appeared cheerful and helpful even when our mother was a bit down and miserable they tried to cheer her up.

The room itself was bright and always clean and airy with enough space for at least 4 visitors at a time, it also had an en-suite toilet which was useful even though our mother was bedridden and didn't have the confidence to use it even with help. Although confused at times our mum was mostly very happy living in Aspray House where we could visit her almost whenever we wished.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Julie Burton, Head of Operations at Aspray House responded to this review on 01 Nov 2017:

Thank you for your kind review. This will be passed to the staff and management.

My dad was transferred from the hospital to the home suffering from terminal cancer, he was there for two months and received the best care from all carers and nursing staff. If we had any problems they were dealt with promptly.
He sadly passed away but was given dignity to the end. Thank you to all concerned.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

I find the nursing home is caring and very pleasant for my husband. The staff are pleasant and helpful.

How likely would you be to recommend Aspray House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Julie Burton, Head of Operations at Aspray House responded to this review on 21 Mar 2017:

Thank you for the review. I will ensure that the staff are aware of your comments and welcome all forms of review so that we can both maintain and improve our service.

I am very happy with the care of my father. He has been there for 4 months now and has settled in well.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Burton, Head of Operations at Aspray House responded to this review on 14 Mar 2017:

Thank you for your Review, as a company we take our reviews and reflect on them with our staff and it is always good to reflect on positive feedback.

Terrible! I've had 2 friends here transferred from hospital. The staff, nurses are great you can't fault them but the company is terrible. They have disgusting smelly plastic cups which should be in the bin now, water tastes like rubbish, food is poor occasionally, teeth not brushed daily, lack of facilities, sometimes my friends were not changed for hours, lack of active things to do like group stuff, not taken to dining room for lunch or dinner, not taken to TV room daily, I don't know why they have carpet instead of wooden floors? it smells. I don't blame the staff, blame the head office keeping profits and not investing! local authority need to step in! I'm going to request what the directors make. The staff is overworked!

How likely would you be to recommend Aspray House? Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Very Poor

Very happy with the way our mum has been cared for. The staff are always friendly and professional, they listen to concerns and act upon it.
They are always available to discuss how mums day has gone and will refer mum to the doctors or dietitian. Overall all the services are excellent. Very good management.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

julie burton, Head of Operations at Aspray House responded to this review on 25 Jul 2016:

Thank you for your feedback. It is good to hear that your mother has a good relationship with staff and that you find the home receptive to your families needs

My sister had terminal cancer and was in this home for 6 Months. She received nothing but loving care from all the wonderful staff. The home is clean and well run. My sister loved it in there and her last 6 months were very happy. I can't thank the staff there enough.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Julie Burton, Head of Operations at Aspray House responded to this review on 16 Jun 2016:

Thank you for taking the time to provide this response Beryl. It is important for the staff at Aspray House to have such positive comments made about the care they deliver.

My son was given a tour of the home even though he did not have an appointment. I was very impressed. My room is very comfortable and cleaned every day. Facilities for washing and showering are very good. Nothing I did or needed was too much for the staff. Family and friends who have visited are pleased and impressed. I am well looked after, content and asked for my stay to be extended.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Burton, Head of Operations at Aspray House responded to this review on 06 May 2016:

Thank you Joan for such a lovely review. I am pleased that you have found your stay so comfortable and that the manager and her team have been so welcoming. Kind regards Julie

I have my stay - very beneficial and helpful my outlook at the world has been more open knowing one is going to pass away isn't the end of the world. You can sort out your knicks and bobs and have a laugh as give them away. I pray all the little things I have said will have made things easier for others.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Julie Burton, Head of Operations at Aspray House responded to this review on 28 Apr 2016:

Thank you Reginald for your review. I am happy that you have found a place that you are comfortable in. It is rewarding to hear your comments.

With the negative things I've heard about care homes I didn't know what to expect. But my mind has been totally put at rest. Aspray House is an excellent care home. What matters the most to me is that the staff are dedicated and committed to the care and welfare of my husband. They are kind, gentle, thoughtful and conscientious. They are approachable and friendly. I'm very happy, satisfied and content that my husband is being taken care of by the wonderful people at Aspray House.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Burton, Head of Operations at Aspray House responded to this review on 06 Apr 2016:

Thank you for the lovely review.

The care recently has been of a high standard and I have no complaints, things have certainly improved.

How likely would you be to recommend Aspray House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Julie Burton, Head of Operations at Aspray House responded to this review on 05 Apr 2016:

Thank you for taking the time to review Aspray House. It is important for us as a company to understand how we are performing. It is always good to hear that our home is meeting your needs and providing a good experience for those that live there.

Care manager is brilliant, she gets things done and quickly. The same could be said for the rest of the staff, who are always polite and helpful. I consider myself very lucky to be here.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Burton, Head of Operations at Aspray House responded to this review on 08 Mar 2016:

Thank you for your review Jean it is always lovely to hear that people who stay in our homes are happy.

The manager is always approachable and willing to help. All the staff are helpful and polite.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My Aunt is very happy here. Her room is well decorated and comfortable. It is kept very clean. She is well cared for and her wishes and needs are listened to and acted upon. The activities are well planned and fun. She enjoys them very much. All staff are attentive, kind and caring.

How likely would you be to recommend Aspray House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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