7/9 Dynevor Road, Bedford MK40 2DB
Dial House is a family run home which has been operating in Bedfordshire for over 60 years. It has an excellent reputation based on the quality of care given by the professional, fully trained staff, many of which have worked for Dial House for several years.
The house is set in a tree lined residential road within walking distance of the town centre and railway station, and has beautiful gardens which the residents are encouraged to enjoy when weather permits.
There is a combination of single, en-suite and double rooms, equipped with profiling beds and all the equipment required to offer full nursing care.
Dial House was rated 'Good' by the Care Quality Commission in July 2016.
The safety of residents is paramount and all staff have training in the recognition and prevention of abuse, and in delivering care with dignity and respect.
There are two activity officers who offer a full program of events and outings and also one to one sessions with any resident who is too frail to leave their room.
All visitors to the home comment on the bright clean surroundings and the friendly atmosphere. Both the director and manager are fully qualified nurses who put patient care first at all times.
Owner: Dial House Care Ltd
Person in charge: Graham Parkinson (Manager)
Local Authority / Social Services: Bedford Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 34
Shared Rooms: 8
Rooms with ensuite WC: 8
Weekly Charges Guide: Nursing Care Single £550 – £750 , Nursing Care Shared (per person) £500 – £650 (These prices are only a guideline, please contact Dial House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Dial House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Dial House has a Review Score of 6 (6.005)
The Review Score of 6 (maximum of 10) for Dial House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Dial House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.455 for Dial House is calculated as follows: ( (5 Excellents x 5) + (6 Goods x 4) ) ÷ 11 Ratings = 4.455
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.55 Points relating to the number of positive Reviews for Dial House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.100 , then divided by 2 = 0.050
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Janice S (Friend of Resident) on Tuesday 16 August 2016. Relates to August 2016.
My friend was with Dial House for around six weeks respite care. During this time I visited as a friend and took him to a couple of hospital appointments. The lovely staff could not have been more understanding and helpful. It was reassuring to see that he was treated with dignity and respect, and the nursing care ensured that he recovered well.
How likely would you be to recommend Dial House? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Don't Know