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The home is set in a tree-lined residential road within walking distance of the town centre and railway station, overlooking a...
Dial House is a family-owned nursing and residential home and is a sister home to the Lansglade Group of Homes, Dial House has an excellent reputation based on the quality of care given by the professional, fully trained staff, many of which have worked for Dial House for many years.
The home is set in a tree-lined residential road within walking distance of the town centre and railway station, overlooking a park and has its own beautiful gardens which the residents are encouraged to enjoy when weather permits.
There is a combination of single, rooms with a few en-suites, equipped with profiling beds and all the equipment required for full nursing care.
Dial House was rated 'good' by the Care Quality Commission in April 2021.
The safety of residents is paramount, and all staff have training in the delivery of care with dignity and respect and in a person-centred way, putting the resident at the heart of all they do. Dial House has a dedicated Activities Coordinator, who supports the residents with a variety of activities, bingo, church services, arts and crafts, and visiting entertainers, to name a few.
With regular visits from a fully trained hairdresser, chiropodist, optical, and audiology professionals, all the residents’ needs are catered for.
The Home has a dedicated Kitchen and Domestic teams working to ensure meals and the Home's environment is homely and clean and tidy.
All visitors to the home comment on the bright clean surroundings and the friendly and welcoming staff.
Dial House had solar energy installed in June 2026, giving green, ethical, sustainable values with environmental responsibility, which provides residents and families with eco-friendly living.
Care Provided by Dial House Care
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Dial House Care to confirm what's included and get a personalised quote:
Room fees are £1270 + FNC for nursing care per week
The price(s) shown are provided by the care home. Contact Dial House Care for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Dial House Care Ltd
- Private Owned
Person in charge
- Anne Bustin (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (50)
Visiting
- Visitors are welcome throughout the day, however please not during mealtimes.
Parking
- On site - in front of the home.
Dial House Care Reviews (5)
Dial House Care has a Review Score of 8.5 (8.520) out of 10, based on 4 reviews in the last 2 years.
Over all time Dial House Care has 5 reviews.
The staff, carers managment cant do enough so friendly, so polite and so profesional, my dad has never been so happy, I've seen a lot of carers in different places, and home carers, and all have failed, Dial House and all staff are...
The staff, carers managment cant do enough so friendly, so polite and so profesional, my dad has never been so happy, I've seen a lot of carers in different places, and home carers, and all have failed, Dial House and all staff are second to none
The staff have been fantastic, exceptionally friendly and helpful, arranging a full timetable of activities in spacious premises with a beautiful, accessible garden.
The food is excellent. My husband always says that he enjoys all the meals. There is plenty of...
The staff have been fantastic, exceptionally friendly and helpful, arranging a full timetable of activities in spacious premises with a beautiful, accessible garden.
The food is excellent. My husband always says that he enjoys all the meals. There is plenty of variety. My husband is allergic to fruit including tomatoes, which is, obviously, very difficult but the staff at Dial House have bent over backwards to cater for him. They have bought in special meals especially desserts.
My husband has needed a number of medical appointments at hospitals that are not necessarily local. As the local authorities couldn't always offer transport the nurse helped train us to get my husband in and out of the car safely.
The nurse also wrote to the hospital requesting urgent appointments as she knew his particular severe needs. She was wonderful and helpful and did get earlier appointments as a result of her interventions.
The manager was also exceptionally helpful.
Occasionally Ester's meals are missed
Occasionally Ester's meals are missed
Dial House for respite care from a 7 week hospital stay following an awful fall with horrendous injuries at home
My visit was unfortunately after 5pm due to traffic and travel. The member of staff answering the door was friendly but challenged my identity, this...
Dial House for respite care from a 7 week hospital stay following an awful fall with horrendous injuries at home
My visit was unfortunately after 5pm due to traffic and travel. The member of staff answering the door was friendly but challenged my identity, this reassured me mum was safe, it became clear that I was expected and welcomed in. My immediate impression was a clean tidy friendly home. Mum looked so relaxed in her room and even boosted about winning at bingo. Her evening meal was brought to her room which she relished. I took a moment to read through the information brochure in her room, so useful. I haven't told anyone that I used to work in care as a care manager, I was very impressed and knew what to look for. I met 5 different members of staff all cheerful and treated mum with dignity and respect.
Thank you James for your wonderful feedback, and as a former care manager this is high praise.
My friend was with Dial House for around six weeks respite care. During this time I visited as a friend and took him to a couple of hospital appointments. The lovely staff could not have been more understanding and helpful. It was reassuring to see that he was treated with dignity and respect, and...
My friend was with Dial House for around six weeks respite care. During this time I visited as a friend and took him to a couple of hospital appointments. The lovely staff could not have been more understanding and helpful. It was reassuring to see that he was treated with dignity and respect, and the nursing care ensured that he recovered well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 05 October 2026nursing beds vacancies
News (0) & Events (0)
There are no news items for Dial House Care.
There are no upcoming events for Dial House Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Dial House Care.
Accreditations
There are no accreditations posted yet for Dial House Care.
Meet the Team (1)

I qualified as an adult nurse in September 2015. I have a background in haematology nursing and worked in this field for 4 years. As a haematology...
I qualified as an adult nurse in September 2015. I have a background in haematology nursing and worked in this field for 4 years. As a haematology nurse, I cared for patients from diagnosis through treatment and palliative care when needed. I then moved to Portugal and worked in a private hospital for 2 years; this was an acute medical unit. I worked here during COVID19.
In 2021, I returned to England, and after getting my NMC PIN back, I started working at Dial House in March 2022.In 2023, I was promoted to Head of Care at Dial House.
In 2024, I was promoted to Deputy Manager.
In August 2026, I was promoted to Home Manager.
Frequently Asked Questions about Dial House Care
What types of Care is Dial House Care registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Dial House Care have?
There are 50 Single Rooms.
What are the Facilities & Services at Dial House Care?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Dial House Care to the centre of Bedford?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dial House Care to verify any information. View our terms and conditions. Dial House Care has an Enhanced Service -what an Enhanced Service includes.