Dial House Care

7/9 Dynevor Road, Bedford MK40 2DB
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8.1 2 Reviews
  • Dial House Care, Bedford
Dial House is a family-run home which has been operating in Bedfordshire for over 70 years. It has an excellent reputation based on the quality of care given by the professional, fully trained staff, many of which have worked for Dial House for several years.

The house is set in a tree-lined residential road within walking distance of the town centre and railway station and has beautiful gardens which the residents are encouraged to enjoy when weather permits.

There is a combination of single, en-suite and double rooms, equipped with profiling beds and all the equipment required to offer full nursing care.

Dial House was rated 'good' by the Care Quality Commission in February 2019.

The safety of residents is paramount and all staff have training in the recognition and prevention of abuse, and in delivering care with dignity and respect.

There are two activity officers who offer a full program of events and outings and also one to one sessions with any resident who is too frail to leave their room.

All visitors to the home comment on the bright clean surroundings and the friendly atmosphere.
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Care Provided by Dial House Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Residential Dementia Care: from £1195
  • Self-Funded Nursing Care: from £1195

Room fees are £1195 + FNC for nursing care

These prices are only a guideline, please contact Dial House Care to find out the exact price for your requirements.

Contact Dial House Care to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Dial House Care to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Dial House Care Ltd
  • Privately Owned

Person in Charge

  • Anne Bustin (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome throughout the day, however please not during mealtimes.

Parking

  • On site - in front of the home.

Dial House Care Reviews (2)

8.1

Dial House Care has a Review Score of 8.1 (8.100) out of 10, based on 1 reviews in the last 2 years.
Over all time Dial House Care has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 1
  • 1
  • 1
  • 1
Reviewer Connection to Dial House Care
  • 1
  • 1
Total of 2, showing 1-2
Review from James E (Son of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was recently admitted to
Dial House for respite care from a 7 week hospital stay following an awful fall with horrendous injuries at home
My visit was unfortunately after 5pm due to traffic and travel. The member of staff answering the door was friendly but challenged my identity, this reassured
me mum was safe, it became clear that I was expected and welcomed in. My immediate impression was a clean tidy friendly home. Mum looked so relaxed in her room and even boosted about winning at bingo. Her evening meal was brought to her room which she relished. I took a moment to read through the information brochure in her room, so useful. I haven't told anyone that I used to work in care as a care manager, I was very impressed and knew what to look for. I met 5 different members of staff all cheerful and treated mum with dignity and respect.
Reply from Louise Pearce, General Manager at Dial House CareThank you James for your wonderful feedback, and as a former care manager this is high praise.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice S (Friend of Resident) published on 30 August 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend was with Dial House for around six weeks respite care. During this time I visited as a friend and took him to a couple of hospital appointments. The lovely staff could not have been more understanding and helpful. It was reassuring to see that he was treated with dignity and respect, and the
nursing care ensured that he recovered well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.100)

Overview of Review Score

The Review Score of 8.1 (8.100) out of 10 for Dial House Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Dial House Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.1 Points relating to the number of positive Reviews for Dial House Care is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 1 Positive Reviews ÷ 10 = 0.1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Dial House Care

What types of Care is Dial House Care registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dial House Care have?

There are 50 Single Rooms.

What are the Facilities & Services at Dial House Care?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dial House Care to the centre of Bedford?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dial House Care to verify any information. View our terms and conditions. Dial House Care has an Enhanced Service - more info.