






Chase House in Bedfordshire offers high-quality residential care, offering care that is tailored around the individual.
The care home has communal lounges and conservatories, complete with televisions and a piano. There is also a pub-style social room.
The grounds of the care home features landscaped, secure gardens with water features, paved pathways, and numerous seating areas. There is a dedicated sensory garden, a dove cote, and small animal and bird enclosures.
Pets at the care home include tortoises and a resident cat.
Care Provided by Chase House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chase House for full pricing details and T&Cs.
Contact Chase House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Chase House Ltd
- Private Owned
Person in charge
- Jocelyn Walang(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (25)
Parking
- On site car park
Chase House Reviews (13)
Chase House has a Review Score of 9.1 (9.079) out of 10, based on 10 reviews in the last 2 years.
Over all time Chase House has 13 reviews.
The Carers are very caring & new team members work well in getting to know Mum which is a good attribute. It makes such a difference particularly where longer standing team members can see very quickly when there is a change in how Mum is & do something about it. The Nurses underpin this and are good at getting involved when necessary. None of this is possible without hard work from the Kitchen Team, Housekeeping & Maintenance, they all add value in looking after Mum.
A busy Activities Team work very hard throughout the year to entertain the Residents. They are so vital in keeping the Residents interested & smiling.
It's not easy caring for elderly people with declining health or mobility, & especially dementia. I confirm that without Chase House I wouldn't still have Mum. Thankyou
It's wonderful to hear that the ongoing infrastructure improvements are making a positive difference and we appreciate...
Great support with Mum, she loves it here and it feels like home for her. I'm very happy with the care she is given. The activities are great and there is good communication to family members as to what is going on on a weekly basis. Staff are all very helpful and attentive to mum's needs.
Thank you so much for your kind words. We are delighted to hear that your mum feels at home with us and that you're happy with the care she receives. It's wonderful to know that our activities, communication with families and the dedication of our staff have made a positive difference for you both....
Any concerns or issues can always be addressed with Management and dealt with quickly.
Great food choices and varied activities. The home has a comfortable and warm feeling and the staff cope very well considering its not a purpose built modern building.
Beautiful garden and grounds which in the summer is well used. Management and staff have really made many positive and noticeable changes, all for the good.
We're pleased you enjoy the food, activities and the...
Very caring staff. Very thorough and respectful. Very clean. Always very thortful of both residents and visitors. Wide range of entertainment on a regular basis to encourage residents to take part.
Maintaining a clean, welcoming environment and offering a wide range of activities to encourage participation are things we...
The staff are very caring , professional and always there if you need a chat as a visitor i feel made very welcome . The home is in a lovely setting large garden plenty of space can't wait to be out side in the warmer months whilst visiting mum.They have activities each day ,eg bingo, exercise , quizes ,beauty nails and pampering one to one, flower arranging where the flowers can be seen around the home looking beautiful. I have got to know a few residents so it's nice to have a chat with them when I visit mum. It's also lovely to be able to stay for lunch they invite familes of the residents to join in for xmas celebrations, valentines, birthdays any special occasion.
It's lovely to be able to see Mum doing more joining in feeling part of a group as to being on her own. I have noticed a vast improvement in her well being.
I would recommend Chase House I have been so impressed with all it's facilities .
Thank you so much for taking the time to share such a thoughtful review. We're absolutely delighted to hear that your mum has settled in so well and that you've noticed such a positive improvement in her wellbeing.
It means a great deal to us to know that you feel welcomed and supported as a...
Chase House was invaluable in meeting mums needs without any hesitation. At a time when mum was at her most vulnerable, this care home provided care without question. Following a more serious stroke they didn't hesitate in allowing mum to return from hospital to end her 85 years with dignity and compassion. We will forever be indebted to Chase House for the love and care shown to mum and our family.
Thank you so much for those kind and complimentary comments about our services at Chase House. I will certainly share your kind words with the team as I know that they will mean so much to them. We want to thank you from the bottom of our hearts for this, it is amazing to see that we have had a positive impact on your lives and especially on mums final weeks.
Access to the home is difficult due to unmade up road. Age of the building brings its own constraints but the best use of what is available has been made. Staff are warm, welcoming and sensitive to the needs of residents. At times more staff would help give residents more time 1 to 1. Activities are varied and residents are able to and encouraged to join in. The home feels very secure and access to the large garden has recently been made safer with fencing and changes to landscaping. Nursing staff are excellent and well informed. Staff training appears to be improving and an excellent recruitment plan seems to be working well.
Thank you so much for your review and kind words. We really appreciate your feedback and the support. Will make sure your feedback is shared with the team . Here at Chase House we strive to ensure a high quality of care and appropriate improvements are made for the residents and their loved ones.
We have been very happy with the care our mother has received at Chase House. The staff are very helpful and can't do enough for my mother who has Alzheimer's and can be difficult. Chase House is clean and always smells fresh unlike some care homes. Mum receives an excellent level of care. Highly recommend.
Thank you for taking the time to tell us about your experiences of Chase House and for the kind comments in relation to our staff team. Your feedback is much appreciated and I will ensure it is shared with the team.
My wife and I have had extensive experience of working with local care homes as volunteers and outreach from our church. I cannot name any of the 30+ homes I know of that could do a better job of caring for my wife now she has experience her second major stroke than Chase House. They have been responsive to our concerns and any issues that arise normally in a busy care environment.
Thank you so much for those kind and complimentary comments about our services at Chase House. I will certainly share your kind words with the team as I know that they will mean so much to them. We really do love having your wife stay with us. Thank you once again for your wonderful review.
Very happy with ongoing care of my mother. In addition, the nurses were very happy to accept our formal confirmation to accept the flu jab without filling in the forms. Happy with our other queries about Mum's health
Thank you for your feedback. We value all feedback and would welcome the opportunity to get further feedback from yourself if queries arise. We will pass on your feedback to all staff.
Sadly due to the Coronavirus pandemic I never saw her room or the inside of the home due to 15 minutes appointments held "weather permitting" in the garden!
But you can tell a lot from a garden when you see a lovely little menagerie of doves, tortoises, Koi pond, and I think they were called Duga from Chile (cross between hamster and rats - (they had tails!). Lovely well kept gardens and a welcome cup of tea in best china teapot, cups and saucers and service with a smile from their Activities Organiser!
Also, of note had to be the peace/contentment I noticed among both patients and the staff, whatever they were doing.
My cousin has been at Chase house for some time. The home staff from the Director and all her staff are always of the top quality. You worry when relatives go into a home but not, in this case, it is brilliant. There is always staff about and the way they treat the residents is very kind and caring.
We needed emergency respite for my mum who has Multiple Sclerosis, when my dad (who is her main carer) was admitted as an emergency to hospital. It was my mum's first time in respite and the staff at Chase House, without exception, were wonderful with her - patient, kind, understanding and priding themselves on very personalised care. They all did everything possible to ease her (and my) anxiety and to ensure she had the most positive experience possible. The support offered by Matron and her team in arranging a quick admission, sorting out transport and generally offering advice and emotional support was amazing. I couldn't recommend the team here highly enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 December 2024Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Chase House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chase House.
Accreditations
There are no accreditations posted yet for Chase House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Chase House
What types of Care is Chase House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chase House have?
There are 50 Single Rooms.
What are the Facilities & Services at Chase House?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Chase House to the centre of Arlesey?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
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