House Lane, Arlesey SG15 6YA
Owner: Chase House Ltd
Person in charge: D McGuire (Matron/Director)
Local Authority / Social Services: Central Bedfordshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Languages Spoken by Staff (other than English): German, French, Italian, Thai
Single Rooms: 48
Shared Rooms: 1
Rooms with ensuite WC: 49
Weekly Charges Guide: Nursing Care Single £500 – £2400 , Nursing Care Shared (per person) £500 – £1000 (These prices are only a guideline, please contact Chase House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Chase House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.6 (maximum of 10) for Chase House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Chase House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Chase House is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.1 Points relating to the number of positive Reviews for Chase House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.100
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chase House has a Review Score of 7.6 (7.600) from 1 Reviews
Review submitted from a Website Submission by Cathy J (Daughter of Resident) on Saturday 5 May 2018. Relates to April 2018.
We needed emergency respite for my mum who has Multiple Sclerosis, when my dad (who is her main carer) was admitted as an emergency to hospital. It was my mum's first time in respite and the staff at Chase House, without exception, were wonderful with her - patient, kind, understanding and priding themselves on very personalised care. They all did everything possible to ease her (and my) anxiety and to ensure she had the most positive experience possible. The support offered by Matron and her team in arranging a quick admission, sorting out transport and generally offering advice and emotional support was amazing. I couldn't recommend the team here highly enough.
How likely would you be to recommend Chase House? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Chase House