The Knolls Care Centre

Plantation Road, Leighton Buzzard LU7 3JE
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9.9 39 Reviews
  • The Knolls Care Centre, Leighton Buzzard
The Knolls is set in secluded and attractive grounds, with plenty of room to stroll or sit and enjoy the peaceful and charming surroundings, located to the north side of Leighton Buzzard.

Inside, the charm and character of the Grade II listed building has been maintained throughout, with a delightful reception area providing access to elegant Victorian surroundings, which include spacious double lounge rooms and an adjacent, timber-panelled dining room. An extensive refurbishment programme has been completed, further enhancing the environment and the facilities.

The Knolls provides 56-beds in total, all of which are en-suite, and offers the advantage of a full range of care levels within one location, enabling significant flexibility to fully meet care needs without the need for additional, or multiple moves.
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Care Provided by The Knolls Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1465
  • Self-Funded Nursing Care: £1270 – £1465

The following are excluded hairdressing, chiropody and escort to appointment services

These prices are only a guideline, please contact The Knolls Care Centre to find out the exact price for your requirements.

Contact The Knolls Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Knolls Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Dawn Bishopp (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (12)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • No visiting restrictions and visitors are welcome at all times

Parking

  • Ample parking on site

The Knolls Care Centre Reviews (39)

9.9

The Knolls Care Centre has a Review Score of 9.9 (9.850) out of 10, based on 12 reviews in the last 2 years.
Over all time The Knolls Care Centre has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Knolls Care Centre
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Total of 39, showing 21-39
Review from P R (Wife of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband became a resident at ‘The Knolls Care Home’ due to rare dementia in October 2021. I feel extremely lucky that I chose this care home for him. Every member of the staff that looks after him, shows a high level of care, patience and professionalism that has resulted in my husband being looked
after to a very high standard, and happy. Their understanding of his ever-changing needs medically and physically has made a big difference to his well-being. My husband enjoys taking part in the wide range of activities that are arranged for the residents, especially enjoying the bingo and the Christmas celebrations. When my husband is on bed rest the staff happily come and chat or listen to him which makes him laugh and smile. As a family, it has been heartbreaking to make the decision of needing a care home but we are so thankful for finding this one. When we leave after a visit we know he is safe and looked after which makes a huge difference to us. Thank you.
Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre
Thank you very much for your kind review, it is much appreciated by us all at The Knolls.
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Review from I F (Respite Resident) assisted by family/friend published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was surprised to see staff members without name tabs. It would have helped me a great deal to see the names of the staff who cared for me. The food generally was too bland and the lack of fruit, salad and vegetables was disappointing. I would have preferred to have more than one shower in two weeks.
I found the blow-up mattresses extraordinarily uncomfortable. I found the staff very kind and friendly. With my mobility problems, I found the swing door very difficult to manage.
Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre
We really appreciate your feedback and understand your concerns. With regards to the staff members badges, they have been issued with these and we do remind them to wear these regularly. Following…read more
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Review from Katharine C (Daughter of Resident) published on 25 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was well looked after by the staff from May 2021 until he died on 2nd August. They showed a great deal of care and respect towards him and me when I visited as an ECG. It was a very difficult time for him and us, his family, but they helped us as much as they could.
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Review from Barbara B (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was admitted to rehab after a long hospital stay, following a serious fall. She has been looked after well and medical needs are met well and they respond to her changing needs. The staff are lovely, friendly and helpful. Mum refuses to join in with social activities, but they try to include her.
They have done so well during the pandemic. They keep me informed of issues. The only negative is it can be difficult to get through to speak with mum and their phone signal does not reach Mum's room, so I have purchased a tablet for video calling, which they support Mum with.
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Review from Tracey W (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in this home for 4 months now and is well looked after and is happy with his care. The staff are always welcoming and helpful to me every time I contact them. The home is clean and is set in a lovely part of Bedfordshire.
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Review from Amanda N (Granddaughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran moved to the care home when her dementia got worse and it was no longer safe to be at home. It was very hard as she was still very independent but the staff within the care home helped her settle in quickly whilst keeping us updated. Throughout the time my gran was in the home, the staff were
nothing but friendly and loving and my gran became very fond of them all. My gran, unfortunately, died in April but in the lead up to this, the staff were so accommodating, making sure we got to say our goodbyes and spend some decent time with her. It really was appreciated. Members of staff were all coming up to say goodbye to her which shows they truly care for their residents. I can’t fault the care home at all. I really am happy with the care my gran received. I enjoyed going to see her and I was quite fond of the staff myself. I wouldn’t hesitate to have another family member sent there if the need ever arises. Thank you to everyone at the Knolls for all you do on a daily basis.
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Review from Debbie S (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
As everyone is aware, it has been a tremendously difficult time for care homes and their staff, residents and residents' families. My Mum and Dad went into the Knolls at the beginning of January at the height of the lockdown, in what was a critical situation. Both settled very well and the home cared
for my Dad as he reached the end of his life. The staff showed compassion and treated my Dad with dignity and respect, as well as keeping me informed, all the way. Dad sadly died at the end of January and the staff were left to deal with Mum and her rapidly deteriorating Alzheimer’s. They have been kind and compassionate with Mum. I have not been able to access all the home yet, when I visit Mum but I have been very reassured so far. Mum looks well and I know she is safe. Once I have more access, I am sure I would be able to complete a more considered review.
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Review from Becky E (Daughter of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise or recommend The Knolls highly enough. After the feelings of immense guilt about having to consider a home for our mum, we made the difficult decision that she did indeed, need full-time care. The transition has been stress-free and as seamless as it possibly could be. The management
and staff have done, and continue to do everything they possibly can, to ensure our mum was put at ease, in a home from home setting, her every need being met and accommodated to, whilst still encouraging independence, wherever possible.
Mum loves The Knolls! She has made friends, the carers are lovely, the food is good and she joins in all the various activities, as well as enjoying the beautiful garden. The experience of choosing the Knolls has surpassed all expectations and it was the best decision we could have made for our mum.
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Review from Paul C (Son of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
At very short notice, The Knolls was able to provide convalescence for my mum after a fall and an operation in hospital on a broken femur. The care staff were excellent, and after a 2-week stay, Mum had regained her confidence was walking well and ready to return home. The manager couldn’t have been
more helpful.
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Review from M C (Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been well looked after and treated with kindness and dignity, and to see how the staff look after their clients were heartwarming. I understand from my son, the manager and staff have liaised well with him and kept him informed of my progress and helped out organising carers at home. Clothing
going missing in the laundry was a small problem, and I seemed to get another residents items, but it was soon sorted. Meals were mostly adequate and enjoyable.
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Review from Tracey B (Niece of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle spent his last 8-days in the care of The Knolls Care Centre, being transferred there from the hospital for end of life care. The staff were amazing, treating him with care and dignity and keeping me well informed as to his health on any given day. The home itself has a comfortable vibrant atmosphere.
During my visits, I saw members of staff interacting with residents, encouraging movement and chat. I wish my uncle had been well enough to join the residents for companionship and entertainment, but I can rest easy knowing he was in a safe, clean, comfortable place where his needs were all met well.
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Review from Jackie G (Daughter of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was in Knolls Care home only for a short time of 13-days respite until she passed away. I would like to thank the staff for their care and affection to make Mum comfortable. They were always friendly and went above and beyond to help satisfy Mums needs and assist me through this sad period.
The management was helpful with the paperwork at this very stressful time.
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Review from L N (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the home for 21 months now. I have found the staff at the home to be approachable and caring throughout. They have taken the burden of worry off my shoulders as I know that she is in good hands. I am very grateful for the care they are giving my mother.
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Review from Carol (Wife of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been very pleased with the way my husband has been treated during the time he has been a resident at the Knolls. The staff quickly got to know his ways and they are always very kind and thoughtful.
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Review from R F (Daughter of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was extremely overawed by his stay in The Knolls. He was very impressed with the care shown to him by all staff, in his words 'magnificent'.
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Review from S A (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for almost a year and the level of care she receives is excellent. All the staff are friendly and very caring. I'm kept up to date with any problems or changes. Would definitely recommend the Knolls to anyone considering a care home for their loved ones.
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Review from S B (Partner of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only one internal visit then lockdown, however outside visiting allowed and that made all the difference. Now inside visiting in a nice setting. The person I visit is comfortable, settled and cared for really well.
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Review from Patricia M (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely delighted with The Knolls. Mum has been there for nearly two years and in all that time I have been impressed by the kindness and professionalism they have displayed. The home is clean and the food is excellent. My mum is happy and contented which gives me constant reassurance that she
is being well looked after. I feel when we found this care facility, we landed on our feet. Excellent, cannot praise enough.
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Review from Gillian R (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are friendly and helpful and keep in touch if/when there are any changes.
Management were particularly helpful when my father first went into care. Also, the staff have been a great support throughout lockdown.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for The Knolls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for The Knolls Care Centre is calculated as follows: ( (119 Excellents x 5) + (21 Goods x 4) ) ÷ 140 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Knolls Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Dawn

Dawn Bishopp

Job Title: Registered Home Manager

Registered Home Manager

George

George Butnaru

Job Title: Deputy Manager
Sabia

Sabia Chogley-Patel

Job Title: Business Administration Manager

Business Administration Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Knolls Care Centre to verify any information. View our terms and conditions. The Knolls Care Centre has an Enhanced Service - more info.