Kentwood House

My mum has been living at this care home since 2019 and we are very happy with the care she receives. The management and staff are very kind, respectful and always treat her with dignity. Communication from the team has always been good and we feel reassured knowing she is in such caring hands and we would highly recommend this home to others.

We were very apprehensive about mum staying anywhere whilst building works was carried out to her flat, mum had never stayed anywhere like this before and at 85years, partially sighted, was quite scared! Straight away staff helped mum to relax and we knew she was in good caring hands, sheep outside her window and in a beautiful relaxed countryside environment, nothing too overwhelming. We had an initial problem with her medication on our part but this was sorted with staff going the extra mile to help out. I visited regularly to find mum enjoying her stay, although a very private lady, she took part in a couple of games and pushed herself out of her comfort zone without any force, everything about her two week stay was like staying with extended family, and it was pleasing to both leave her at the end of a visit and arrive. Extra touch was on each visit we took up the offer of a cuppa. I will be giving five stars.

A lovely home with caring staff who are engaging and always go over and above in their care for my mum. The activities are appreciated and atmosphere is positive and inviting. I couldn't ask for more.

Overall I'm really very satisfied with the care.

Thank you to everyone at Kentwood Nursing home.

My Grandad has been at Kentwood for 3 years and the care is excellent. Very welcoming, staff are amazing and treat him holistically and as an individual.

My Dad has been at Kentwood House for three years and the care has been excellent. The staff are wonderful and treat him like a family member. Nothing is too much trouble for them.

I cannot comment on the boxes I haven't ticked as I have no knowledge of these.

We cannot mark the second half of the questions as we have no knowledge of those. We have not been there at mealtimes and have only seen her in the lounge and her room.

My father has now resided at Kentwood House for over 3 years, since arriving the support and care he has received have been outstanding. This is evident by the consistent well-being and contentment of my father. As family members, we are always welcomed into the home and kept up to date regarding any changes to his care and support needs. He is the happiest I have seen him for years. Well done to all the staff at Kentwood, and thank you for your continued love, care, and support with Dad.

Mum is very happy in the home and is very well looked after. The staff are brilliant and always happy to chat to us when we visit. We feel safe in the knowledge that her needs are being met and we always get a phone call if there is a concern.

When my brother moved from a Care Home in the Bournemouth area to Kentwood Nursing Home in order to be closer to us we were naturally concerned as to how he would settle in but we need not have worried. Within a few days the care and compassion he was shown by all the staff made his move very easy. I was struck by the way they treated him as one of their family and I always came away from a visit feeling that we had done the right thing by settling on Kentwood. So to the management and staff I would like to thank you all for the way that you cared and looked after my Brother and helped him through his Dementia.

Since our friend has been in Kentwood Nursing Home he has had excellent care, nothing is too much trouble for the staff. The food is very varied and nicely presented. The staff are very friendly and hard-working and always welcome you with a smile. As our friend is bed-bound, the staff are always checking his needs and interacting with him. Nursing care is a 100% and very proactive. Have no regrets of putting our friend in this home.

The lounge and entrance hall have recently been decorated to a high standard.

All the staff were very welcoming towards Mum and us too. It was made very easy for us to visit, Covid regulations permitting.