Bendigo Nursing Home

22 Arundel Road, Eastbourne BN21 2EL

Owner: Kindcare (UK) Ltd

Person in charge: Mariana Philipova (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Single Rooms: 19

Shared Rooms: 3

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bendigo Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Bendigo Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Bendigo Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Bendigo Nursing Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.2 Points relating to the number of positive Reviews for Bendigo Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Bendigo Nursing Home has a Review Score of 8 (7.950) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bendigo Nursing Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bendigo Nursing Home

  • Daughter of Resident/Service User
    1

Our Father became a resident at Bendigo in October 2017. For my sister and I, we thought choosing a nursing home for our Dad would be the hardest thing we'd ever have to do, but walking into Bendigo, we both knew we had found the perfect home for him.
We are content in the knowledge that our Dad could not be better cared for than he is by all the staff. The atmosphere is so friendly, it's a joy to visit. As a family, we are made to feel so welcome, as are other friends and family, especially our mum (and our dog!). We see this as Dad's home now, not a place we have had to 'put him in to'.
We're so lucky to have found Bendigo, we couldn't praise the staff highly enough - as for the food - amazing! We tell Dad he's in a 5 star hotel because that's what it feels like, but with wonderful staff there to look after him for us around the clock. Thank you, everyone, at Bendigo - we couldn't ask for better for our Dad!

How likely would you be to recommend Bendigo Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Bendigo Nursing Home

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Bed Vacancies

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Care Home Idol 2016

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