Butterfly House

47 Lower Bristol Road, Weston-super-Mare BS23 2PX
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8.3 6 Reviews
  • Butterfly House, Weston-super-Mare
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

Included in the room fee is:
Access to all areas of the home including outdoor sensory garden.
Access to a smart TV, Youtube, Skype and WI-FI in each bedroom.
En-suite wet room facilities in most bedrooms.
Dementia friendly furniture in each room comprising of wardrobe, chest of drawers, side cabinet, profiling bed, pressure relief equipment and over tablet adjustable table.
Access to activities/outings and well being activities including trips out, external entertainers and visitors, gardening group and 1:1 activities designed around the individual care and support needs and preferences of each resident.
Not included in the room fee:
External/ Professional Hairdressing, Chiropody

These prices are only a guideline, please contact Butterfly House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Owner

  • Chrysalis Dementia Care Ltd

Person in charge

  • Jennie Richards & Tracy Mexson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • Open daily with no set visiting times. Calling in advance is appreciated but not essential

Parking

  • On & off street parking available

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Butterfly House Reviews (6)

8.3

Butterfly House has a Review Score of 8.3 (8.334) out of 10, based on 3 reviews in the last 2 years. Over all time Butterfly House has 6 reviews.

Overall Experience

  • 3
  • 3
  • 0
  • 0
  • 0

Date Published

6
3
3
3
3

Review from Jenny S (Wife of Resident) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The annual summer party for family friends and residents. The weather treated us kindly. We were fed and watered with tasteful food and BBQ. Entertaining musician who kept the residents' attention with popular songs of the 50's, 60's, 70's and 80's and had some dancing! The staff who arranged it all
deserved the utmost praise and their attentiveness to the residents from every member of the care team was excellent. Everyone worked very hard to make sure we had a thoroughly enjoyable afternoon and it was definitely first class. This care home values their residents highly and does not easily forget them although some are not with us now. We are very happy to recommend this home as they offer a first class service with fantastic surroundings.

Reply from Tracy Mexson, Registered Manager at Butterfly House

Thank you for taking the time to give us this review. It was so lovely have you join us for the party, to spend some time with you again. It is always lovely to hear when families have had a positive experience and recognise that all the staff are trying their best to provide the care our residents need and deserve, your feedback is greatly appreciated and will shared with the team.

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Review from Donna F (Daughter of Resident) published on 24 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic house we have sent my dad for respite, all staff and managers are so friendly towards him and the family, we were invited to the bbq party July 16th and the effort the staff put in to it was unbelievable, the food and entertainment was fantastic and seeing the residents smiling and
enjoying their self was priceless, thank you all for all you do, you should all be so proud of yourselves for all the care you give to all the residents, thank you so much

Reply from Tracy Mexson, Registered Manager at Butterfly House

Thank you so much for taking the time to write this review. We did indeed all have a wonderful time at the BBQ, seeing everyone so happy and enjoying themselves makes all the effort worthwhile. Everything we do is with the residents in mind, so hearing such lovely comments is so rewarding, I will ensure this is shared with all staff.

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Review from A R (Wife of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was moved from hospital to Butterfly House following a nasty dose of COVID and pneumonia. The staff were lovely and very patient with him. They looked after him really well and also kept me informed of his progress. They were very kind to me, all of them from the cook to the clinical lead
nurse. They always called my husband by his name and were very respectful.

Reply from Tracy Mexson, Registered Manager at Butterfly House

Thank you so much for your review. It was a pleasure to care for your husband and we hope he has settled into his new home well. We were sorry to see you both go but understand his new home is closer for you to visit more often. Take care and best wishes from us all.

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Review from Nick (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Dad was admitted to Butterfly House earlier this year and prior to the lockdown rules due to Covid-19, I was able to visit a few times and I was always greeted by friendly and helpful staff who tried to give me as much of their valuable time as possible. They are informative and show empathy
towards all my family. They have made my Dad very welcome and have been supportive of both him and the family during the transition from hospital to the care home that was less than straightforward.
The internal furnishings in the communal rooms have been upgraded and the bedrooms are decorated in bright colours with comfortable facilities. There are plans for additional changes that are mentioned on the website that will no doubt enhance the overall experience for all residents.
I feel confident and happy that my Dad is being cared for by staff who really care and take enormous pride in their role. Thank you.

Reply from Shari Tindle, Registered Manager at Butterfly House

Thank you, Nick, for your recent review and lovely comments about the home and the staff team. It is a privilege to care for dad and we look forward to opening our doors and having a big party after COVID-19.

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Review from Ella W (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Butterfly House is a lovely home, suited perfectly to the needs of those with dementia. My dad has a rare type of dementia and is a lot younger than a typical dementia resident and the home have been amazing with him and he has slotted right into the dynamic of the home. The staff are friendly and caring
and they offer so much more than the usual activities you’d typically expect from most care homes. My dad is happy and safe and Butterfly House allows us to feel relaxed with our dad's care.

Reply from Shari Tindle, Registered Manager at Butterfly House

Thank you, Ella, for taking the time to write a review for the home. We are so pleased that dad is continuing to enjoy his time here at Butterfly House and that he is able to maintain as much independence as possible. We all look forward to welcoming you back into the home after COVID-19.

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Review from Sheila R (Daughter of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 94-year-old Mother resided with Butterfly House for 6 weeks respite after being in hospital. Having arrived with very weak legs and unable to get up out of the chair, she can now walk with her walker and get up from a chair. We all found the staff to be very helpful with a family attitude. They were
always available to answer any questions I had about her care either in person or by email. I would not hesitate in recommending the home to others.

Reply from Shari Tindle, Registered Manager at Butterfly House

Thank you for such positive comments. It has been a pleasure for Butterfly House to support mum in her rehabilitation. We wish you all the very best for the future.

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Current Review Score: 8.3 (8.334)

Overview of Review Score

The Review Score of 8.3 (8.334) out of 10 for Butterfly House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Butterfly House is calculated as follows: ( (26 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.667 Points relating to the number of positive Reviews for Butterfly House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 3 Positive Reviews ÷ 7.2 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Butterfly House

What types of Care is Butterfly House registered for?

Older Person Care, Dementia, Learning Disability / Autism & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Butterfly House have?

There are 36 Single Rooms.

What are the Facilities & Services at Butterfly House?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Butterfly House to the centre of Weston-super-Mare?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Butterfly House to verify any information. View our terms and conditions. Butterfly House has an Basic Service - more info.