Porthgwara Nursing Home

North Corner, Coverack, Helston TR12 6TG
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9.5 7 Reviews
  • Porthgwara Nursing Home, Helston
Porthgwara Nursing Home is rated Outstanding by the Care Quality Commission (CQC) (February 2021). As of June 2024, it is the only Nursing Home in Cornwall with an Outstanding rating from the CQC.

Since opening in 1989, Porthgwara Nursing Home has been dedicated to fostering a friendly, warm, and comfortable environment that feels like home, promoting freedom of choice and individuality. Highly skilled staff are committed to catering to residents' every need, ensuring their well-being, peace of mind, and safety around the clock.

Privately owned and operated, the home is nestled in Coverack, a charming small fishing village on the Lizard Peninsula, celebrated for its stunning natural beauty and mild climate.

Enveloped by two acres of exquisite subtropical gardens, the home's coveted and picturesque setting offers residents magnificent panoramic views of the sea, Harbour, and village.

As a family-owned and managed business, Porthgwara Nursing Home understands the pressures on the costs of care. They therefore purposely try to keep prices competitive and deliver the highest quality care for the best value for money.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 15 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1650
  • Self-Funded Nursing Care: £1600 – £1650
  • RESPITE Self-Funded Residential Care: £1600 – £1650
  • RESPITE Self-Funded Nursing Care: £1600 – £1650

If Funded Nursing Care is awarded this would reduce the weekly Fee

These prices are only a guideline, please contact Porthgwara Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Porthgwara Nursing Home LLP

Person in charge

  • Melissa Norman (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals welcomed from Private individuals, the NHS or Local Authority
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors of all ages are welcomed with no restrictions upon visiting. Well behaved pets may visit. If visiting after 8pm, please phone ahead to alert the staff.

Parking

  • Parking is available at the Home with spaces for visitors. Further parking is available in the village car parks with a short walk along the lane to the Home.

Porthgwara Nursing Home Reviews (7)

9.5

Porthgwara Nursing Home has a Review Score of 9.5 (9.510) out of 10, based on 7 reviews in the last 2 years.
Over all time Porthgwara Nursing Home has 7 reviews.

Overall Experience
  • 7
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Date Published
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Reviewer Connection to Porthgwara Nursing Home
  • 3
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Total of 7, showing 1-7
Review from S G (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Porthgwara after living on her own for many years. Her last few years in her own home became more and more challenging for her. Since moving into Pothgwara she is healthier, much more relaxed and above all happier- I've got my lovely old mum back! A big thank you to all the team- your
care and attention to mum's needs are amazing.
Reply from Linda Carter, Registered Provider at Porthgwara Nursing Home

It's wonderful to hear that your Mum is happy, relaxed and enjoying her time at Porthgwara. We have enjoyed welcoming you all and are delighted that you feel she is settled and back to her lovely self. Thank you for taking the time to write us a review and the team will be delighted to hear that you find that they are doing an amazing job.

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Review from T M (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Pothgwara Nursing Home really make it feel like a home. They are all extremely professional but they also bring personality and character to the home. They have made dad feel welcomed and cared for and this is very reassuring to us as a family. We visit regularly and are always impressed
with the resident centred approach and the relationships that staff have built with dad.
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home

Thank you for taking the time to review Porthgwara Nursing Home and for this very encouraging and positive feedback. I am pleased to hear that we have succeeded in making dad feel welcomed and cared for. I will share your comments with the staff who will be delighted to hear how effective their efforts have been.

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Review from L S (Daughter of Resident) published on 11 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother used to live with us, but the responsibility was too much, as several falls, one resulting in a broken neck and dementia getting worse, it was time to look for a home. My mum has been at Porthgwara Nursing Home for nearly a year now. We are so happy and relieved she is here. All the staff
are wonderful. She gets the greatest care 24 hours a day. Because the home only holds 25 residents, you get the consistency of the same staff, which is vital with my mum's dementia. We have got to know all of the staff too. We are always welcome, anytime. Our crown jewels are very well looked after.
Reply from Linda Carter, Registered Provider at Porthgwara Nursing Home

Thank you for your very kind words about Porthgwara and our Staff. It's lovely to hear how well the Staff are looking after Mum and making a difference with Mums care. Visitors are always welcome and able to visit their loved ones at anytime. The Staff always do their best to make everyone, residents family and friends, feel welcome and cared for as part of the Porthgwara Family. I will share your very kind words with the team. Thank you.

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Review from David J (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently died at the age of 101 after six happy years at Porthgwara Nursing Home. She has been consistently cheerful and always spoke warmly about her carers. She has had a lovely comfortable room with a view of the sea, boats and the beach. She was not always the easiest of people but mellowed
and warmed and responded well to the patient and caring staff at Porthgwara. I have never felt worried for her and always had confidence in the whole team. Communication is excellent, nursing care has been fantastic but the best thing has been the warmth and genuine affection from the ordinary on the ground carers. Mum moved from being fairly active to being bedbound over several years and at every stage I had complete confidence. I can thoroughly recommend Porthgwara.
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home

Thank you for leaving such an encouraging review which I will share with the team. The care staff have the intention of wanting everyone to feel 'part of the Porthgwara family' and it is clear they have succeeded in this aim. We join your family in missing your wonderful Mother.

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Review from C C (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were fortunate enough to gain a place at Porthgwara Nursing Home. I would recommend it to anyone wishing for a place that feels like home with the added benefit of caring professionals offering an excellent personalised service.
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home

Thank you for this lovely review and recommendation.

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Review from P T (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 92 year old Mother has been at Porthgwara for 3 years now and due to their care and attention her physical ailments are well managed and cause few problems.
Her room is delightful opening onto a garden, with a view across Coverack Bay.
The staff are always friendly and approachable. Visiting is
easy, my Mither is happy and we, her family have peace of mind.
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home

Thank you for your review which I will share with the Porthgwara Team. I am pleased that we are making a difference both in keeping your Mother well but also in providing peace of mind for her family.

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Review from J C (Wife of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place! Care and kindness towards anyone with difficult needs, nothing is too much trouble. Choice of foods, all cooked from fresh. The catering facility was clean and fresh. You name it they will provide it, even for the most difficult of appetites. Respect is shown to all patients
and they are treated as individuals. A real home in every respect. Thank you Porthgwara, you all deserve a medal.
Reply from Melissa Norman, Registered Manager at Porthgwara Nursing Home

Thank you for leaving such a lovely review. I will share your positive feedback with the entire team. We are delighted we are making a difference.

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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Porthgwara Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Porthgwara Nursing Home is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Porthgwara Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 25 Aug 2025

Our rooms all have spectacular sea views with patio doors and direct access to the Terrace or Gardens.

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Awards / Recognitions (0)

Meet the Team (1)

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Melissa Norman

Job Title: Registered Manager Joined: 2009

Melissa Norman has worked in care and nursing since 2003, specializing in care of the older people.


Melissa studied at the University of Plymouth and joined Porthgwara Nursing Home in 2009 initially as a Registered Nurse and advanced to Head of Care and then Matron. Melissa became our Registered Manager in 2013

Frequently Asked Questions about Porthgwara Nursing Home

What types of Care is Porthgwara Nursing Home registered for?

Older Person Care, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Porthgwara Nursing Home have?

There are 15 Single Rooms.

What are the Facilities & Services at Porthgwara Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Porthgwara Nursing Home to the centre of Helston?

9.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Porthgwara Nursing Home to verify any information. View our terms and conditions. Porthgwara Nursing Home has an Enhanced Service - more info.