These prices are only a guideline, please contact The Dales to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
The Dales has a Review Score of 8.4 (8.365) out of 10, based on 2 reviews in the last 2 years. Over all time The Dales has 4 reviews.
Review from John H (Brother of Resident) published on 15 August 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Stu C (Son of Resident) published on 4 August 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Marie Brown, Manager at The Dales
Thank you for your kind words. I am glad to hear you enjoy receiving our monthly newsletter. Our wellbeing team take great pride in creating this for our families and friends each month. Kind Regards - Operations Manager
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Review from John E (Son of Resident) published on 13 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Marie Brown, Manager at The Dales
Dear John,
Thank you for the lovely review. It was a pleasure to care for your father.
Take care,
The Dales
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Review from Sue M (Daughter of Resident) published on 16 September 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Marie Brown, Manager/Matron at The Dales
Thank you this is much appreciated and I will pass this on to the staff team. It was an honour and privilege to care for your mother in her final days.
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The Review Score of 8.4 (8.365) out of 10 for The Dales is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for The Dales is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.448 Points relating to the number of positive Reviews for The Dales is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 1 Positive Reviews ÷ 6.2 = 0.161
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Marie started her career as a nurse and moved to The Dales Nursing Home as Matron in 2003. She is highly respected amongst the Exeter medical community. Marie has a wealth of experience in nursing care and her ethos of ‘kindness first’ is at the heart of everything the home does.
Job Title: Operations Manager
Here at The Dales, I actively support the Registered Manager in the Operational running of the home. I take care of our internal Health and Safety and operational excellence, which is governed by CQC and HSE. I also manage Residents' stays in terms of financial contributions or local authority funding and contracts.
Job Title: Senior Care
I began working in healthcare at 18 because I was drawn to the chance to make a real difference in people’s lives. Helping others and knowing my work has a direct impact gives me a strong sense of purpose and fulfilment. Healthcare offers a unique blend of technical skill and human connection, which keeps me engaged and inspired. What stands out to me most is the support and learning opportunities that healthcare provides.
Every day is a chance to grow, adapt, and learn something new. The field is also grounded in values like empathy and resilience, and the kindness shared by everyone involved is evident daily. Being part of a community that’s dedicated to caring for others has enriched my life and keeps me committed to this path.
Job Title: Clinical Lead
As a fourth-generation nurse with nearly 20 years of experience, my career has predominantly been in Critical care, including working in Intensive care during COVID. I have nursed in the NHS, the private sector, New Zealand and now in social care! I have two young children and enjoy introducing them to local traditions- Wassailing, The Green Man festivals, wild swimming and beach suppers. My considered approach means that everyone is treated with fairness and equality, and I pride myself on being an advocate for all in the Dales care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Dales to verify any information. View our terms and conditions. The Dales has an Enhanced Service - more info.
