The Dales

19/20 Howell Road, Exeter EX4 4LG
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8.6 5 Reviews
  • The Dales, Exeter
The Dales Nursing Home, located in Exeter, is recognised for its compassionate approach and dedication to enhancing the quality of life for elderly residents. The experienced team delivers personalised care with a strong focus on kindness, dignity, and respect. Residents benefit from a supportive environment that encourages independence, privacy, and choice, fostering a true sense of community. The home offers a wide range of activities, including partnerships with local organisations, to promote wellbeing and social engagement. Meals are freshly prepared using local ingredients, catering to individual dietary needs. Staff at The Dales receive ongoing training to ensure the highest standards of care, and the home is known for its welcoming atmosphere and spotless facilities. With a commitment to continuous improvement and resident-centred care, The Dales Nursing Home provides a secure, nurturing setting where individuals can thrive in comfort and confidence.
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Care Provided by The Dales

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1450

These prices are only a guideline, please contact The Dales to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The Dales Nursing Home Ltd

Person in charge

  • Marie Brown (Matron/Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (2)

The Dales Reviews (5)

8.6

The Dales has a Review Score of 8.6 (8.646) out of 10, based on 3 reviews in the last 2 years.
Over all time The Dales has 5 reviews.

Overall Experience
  • 5
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Date Published
  • 5
  • 3
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Reviewer Connection to The Dales
  • 2
  • 1
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  • 1
Total of 5, showing 1-5
Review from Jenny R (Wife of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Dales is a very calm and peaceful environment with staff at all levels kind compassionate and really caring. They carry out the work they do in a really efficient manner.
The manager is brilliant and reassuring and cares greatly for all the clients and the loved ones as well and is just a lovely
caring person too.
My husband spent his last weeks with the care of The Dales and I feel blessed.
Reply from Marie Brown, Manager at The Dales

Thank you for your kind words, it was a pleasure to care for your husband.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from John H (Brother of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all of the lovely people at The Dales for looking after my brother. It was good to see him happy and contented on my recent visit. I met a number of the staff and they are all excellent. I was also impressed to see that he is receiving good proactive medical care. I highly recommend
The Dales.
Reply from Marie Brown, Manager at The Dales

Thank you for your kind words, it is our pleasure to look after your brother.

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  • Treated with Dignity
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Review from Stu C (Son of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managers and the Team provide wonderful care to my Mum,
Sadly now I have my own severe mobility issues and illness as well as my Darling Wife being diagnosed with Cancer.
This makes visiting Mum very challenging.
I can call up and the updates and reassurance on Mums well-being is very helpful.
The
monthly newsletter with all the activities and pictures capture Mum in relative terms having a good quality of life.
Thanks again
Reply from Marie Brown, Manager at The Dales

Thank you for your kind words. I am glad to hear you enjoy receiving our monthly newsletter. Our wellbeing team take great pride in creating this for our families and friends each month. Kind Regards - Operations Manager

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Review from John E (Son of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last few weeks under the excellent care of the manager and her team at The Dales Nursing Home. We chose this home as the staff were all very friendly, the facilities were excellent and nothing seemed too much trouble. The rooms were always spotless and the home always had a friendly
atmosphere. We particularly liked the spacious room with a lovely view over the city and the green space of the park opposite. We really appreciated the extra time staff took to discuss Father's progress and what was happening and also explanations as to what was happening. We received a call from the manager in plenty of time to travel so we could all be with him as he passed, which was really appreciated. Thanks to everyone.
Reply from Marie Brown, Manager at The Dales

Dear John,
Thank you for the lovely review. It was a pleasure to care for your father.
Take care,
The Dales

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Review from Sue M (Daughter of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Dales staff nursed my mum during her end of life care for cancer. They all treated Mum with such care and compassion. She was treated with dignity throughout and all staff were so friendly. They were professional but always seemed to go above and beyond, truly dedicated to their vocation. I’m so
glad she got to spend her final days with such wonderful people looking after her. It’s a lovely bright home, kept so clean by a really dedicated team. Thank you all.
Reply from Marie Brown, Manager/Matron at The Dales

Thank you this is much appreciated and I will pass this on to the staff team. It was an honour and privilege to care for your mother in her final days.

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  • Treated with Dignity
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Current Review Score: 8.6 (8.646)

Overview of Review Score

The Review Score of 8.6 (8.646) out of 10 for The Dales is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for The Dales is calculated as follows: ( (31 Excellents x 5) + (3 Goods x 4) ) ÷ 34 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.734 Points relating to the number of positive Reviews for The Dales is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 3 Positive Reviews ÷ 6.2 = 0.484
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Marie

Marie Brown

Job Title: Manager

Marie started her career as a nurse and moved to The Dales Nursing Home as Matron in 2003. She is highly respected amongst the Exeter medical community. Marie has a wealth of experience in nursing care and her ethos of ‘kindness first’ is at the heart of everything the home does.

Madison

Madison

Job Title: Operations Manager

Here at The Dales, I actively support the Registered Manager in the Operational running of the home. I take care of our internal Health and Safety and operational excellence, which is governed by CQC and HSE. I also manage Residents' stays in terms of financial contributions or local authority funding and contracts.

Monique

Monique

Job Title: Senior Care

I began working in healthcare at 18 because I was drawn to the chance to make a real difference in people’s lives. Helping others and knowing my work has a direct impact gives me a strong sense of purpose and fulfilment. Healthcare offers a unique blend of technical skill and human connection, which keeps me engaged and inspired. What stands out to me most is the support and learning opportunities that healthcare provides.


Every day is a chance to grow, adapt, and learn something new. The field is also grounded in values like empathy and resilience, and the kindness shared by everyone involved is evident daily. Being part of a community that’s dedicated to caring for others has enriched my life and keeps me committed to this path.

Frequently Asked Questions about The Dales

What types of Care is The Dales registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Dales have?

There are 27 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Dales?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Dales to the centre of Exeter?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Dales to verify any information. View our terms and conditions. The Dales has an Enhanced Service - more info.