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The Dales

19/20 Howell Road, Exeter, Devon EX4 4LG
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The Dales, Exeter
The Dales, Exeter
The Dales, Exeter

The Dales Nursing Home, located in Exeter, is recognised for its compassionate approach and dedication to enhancing the quality of life for elderly residents. The experienced team delivers personalised care with a strong focus on kindness, dignity, and respect. Residents benefit from a supportive environment that encourages independence, privacy, and choice, fostering a true sense of community. The home offers a wide range of activities, including partnerships with local organisations,...  

Care Provided by The Dales

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareN/AFrom £1,575
Nursing CareFrom £1,575N/A

Contact The Dales to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The Dales Nursing Home Ltd
  • Private Owned

Person in charge

  • Marie Brown (Matron/Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (2)

The Dales Reviews (8)

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8.8

The Dales has a Review Score of 8.8 (8.770) out of 10, based on 6 reviews in the last 2 years. Over all time The Dales has 8 reviews.

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Showing 8 reviews matching selected criteria
Review from Lindy B (Daughter of Resident) published on 29 May 2026 Submitted via Website
Overall Experience
We first used The Dales for respite back in February.
The staff were absolutely fabulous. Kind, patient and friendly and very efficient
After a fall Mum was hospitalised and needed some extra care.
My immediate thoughts went with The Dales.
After hearing it was full we were very disappointed, but with all the luck we had, a room become available that we could access with a stretcher from the hospital transfer.
Very pleased to be here and very grateful to the brilliant staff

Thank you so much for everything

Reply from Marie Brown, Manager at The Dales

Dear L B, we really appreciate you taking the time to leave your review. Thank you for your positive comments regarding our home and team, I will be sure to share your comments with the whole team here.

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Review from Margaret W (Daughter-in-law of Resident) published on 14 April 2026 Submitted via Postal Card
Overall Experience

The Dales have provided my mother in law a safe and comfortable home. She needs mobility help and its always there. Nothing is too much from all the staff who are cheerful and approachable at all times. The home is well run, efficient and happy. Meals are tasty and variable in choice. Also special tastes are also provided for. All the staff listen to you and management try to accomodate all our wishes. Thank you to all at The Dales.

Reply from Marie Brown, Manager at The Dales
Thank you for taking the time to share your review. We're delighted to hear that you and your relative are happy with the food at The Dales, and we always strive to accommodate a wide range of dietary preferences.

We also appreciate your kind comments about our home and team. I will be sure to share this feedback with them.

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Review from P S (Resident / Service User) published on 26 February 2026 Submitted via Website
Overall Experience
When I was first at this Nursing Home, all the staff whatever there job were kind, respectful and nothing was to much trouble.
Unfortunately I had to make a complaint.
This resulted in The Matron not being happy that I made a complaint.

Safeguarding Devon moved me to somewhere more caring.

Reply from Marie Brown, Manager at The Dales

Thank you for taking the time to share your comments. We are sorry that you felt the need to raise a complaint with The Dales Nursing Home. Please be assured that your concerns were fully investigated and a formal response has been provided.

There are occasions when a resident's needs change to...  

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Review from Jenny R (Wife of Resident) published on 5 September 2025 Submitted via Website
Overall Experience
The Dales is a very calm and peaceful environment with staff at all levels kind compassionate and really caring. They carry out the work they do in a really efficient manner.
The manager is brilliant and reassuring and cares greatly for all the clients and the loved ones as well and is just a lovely caring person too.

My husband spent his last weeks with the care of The Dales and I feel blessed.

Reply from Marie Brown, Manager at The Dales

Thank you for your kind words, it was a pleasure to care for your husband.

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Review from John H (Brother of Resident) published on 15 August 2025 Submitted via Website
Overall Experience

A big thank you to all of the lovely people at The Dales for looking after my brother. It was good to see him happy and contented on my recent visit. I met a number of the staff and they are all excellent. I was also impressed to see that he is receiving good proactive medical care. I highly recommend The Dales.

Reply from Marie Brown, Manager at The Dales

Thank you for your kind words, it is our pleasure to look after your brother.

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Review from Stu C (Son of Resident) published on 4 August 2025 Submitted via Website
Overall Experience
The managers and the Team provide wonderful care to my Mum,
Sadly now I have my own severe mobility issues and illness as well as my Darling Wife being diagnosed with Cancer.
This makes visiting Mum very challenging.
I can call up and the updates and reassurance on Mums well-being is very helpful.
The monthly newsletter with all the activities and pictures capture Mum in relative terms having a good quality of life.

Thanks again

Reply from Marie Brown, Manager at The Dales

Thank you for your kind words. I am glad to hear you enjoy receiving our monthly newsletter. Our wellbeing team take great pride in creating this for our families and friends each month. Kind Regards - Operations Manager

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Review from John E (Son of Resident) published on 13 February 2023 Submitted via Website
Overall Experience

My father spent his last few weeks under the excellent care of the manager and her team at The Dales Nursing Home. We chose this home as the staff were all very friendly, the facilities were excellent and nothing seemed too much trouble. The rooms were always spotless and the home always had a friendly atmosphere. We particularly liked the spacious room with a lovely view over the city and the green space of the park opposite. We really appreciated the extra time staff took to discuss Father's progress and what was happening and also explanations as to what was happening. We received a call from the manager in plenty of time to travel so we could all be with him as he passed, which was really appreciated. Thanks to everyone.

Reply from Marie Brown, Manager at The Dales
Dear John,
Thank you for the lovely review. It was a pleasure to care for your father.
Take care,

The Dales

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Review from Sue M (Daughter of Resident) published on 16 September 2021 Submitted via Website
Overall Experience

The Dales staff nursed my mum during her end of life care for cancer. They all treated Mum with such care and compassion. She was treated with dignity throughout and all staff were so friendly. They were professional but always seemed to go above and beyond, truly dedicated to their vocation. I’m so glad she got to spend her final days with such wonderful people looking after her. It’s a lovely bright home, kept so clean by a really dedicated team. Thank you all.

Reply from Marie Brown, Manager/Matron at The Dales

Thank you this is much appreciated and I will pass this on to the staff team. It was an honour and privilege to care for your mother in her final days.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Dales.

Accreditations

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Meet the Team (3)

Marie Brown
Marie BrownJob Title:Manager

Marie started her career as a nurse and moved to The Dales Nursing Home as Matron in 2003. She is highly respected amongst the Exeter medical community. Marie has a wealth of experience in nursing care and her ethos of ‘kindness first’ is at the heart of everything the home does.

Madison
Madison Job Title:Operations Manager

Here at The Dales, I actively support the Registered Manager in the Operational running of the home. I take care of our internal Health and Safety and operational excellence, which is governed by CQC and HSE. I also manage Residents' stays in terms of financial contributions or local authority funding and contracts.

Monique
Monique Job Title:Senior Care

I began working in healthcare at 18 because I was drawn to the chance to make a real difference in people’s lives. Helping others and knowing my work has a direct impact gives me a strong sense of purpose and fulfilment. Healthcare offers a unique blend of technical skill and human connection, which keeps me engaged and inspired. What stands out to me most is the support and learning opportunities that healthcare provides.

Every day is a chance to grow, adapt, and learn something new. The field is also grounded in values like empathy and resilience, and the kindness shared by everyone involved is evident daily. Being part of a community that’s dedicated to caring for others has enriched my life and keeps me committed to this path.

Frequently Asked Questions about The Dales

What types of Care is The Dales registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Dales have?

There are 27 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Dales?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Dales to the centre of Exeter?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Dales to verify any information. View our terms and conditions. The Dales has an Enhanced Service -more info.