Ilsham Valley Nursing Home

Ilsham Close, Torquay TQ1 2JA
Review Us
9.9 40 Reviews
  • Ilsham Valley Nursing Home, Torquay
Ilsham Valley Nursing Home offers 24-hour nursing, residential, intermediate and respite care for up to 23 residents.

The Home also has CCTV installed around the building to safeguard residents and all external fire exits are alarmed.

They offer a warm, friendly and caring environment and the aim is to provide a high standard of person-centred care that enables residents to develop and maintain their independence and dignity as much as possible. Each room is tastefully decorated to a high standard and most rooms have electric profiling beds and are fully furnished with wash basins, colour TVs and a nurse call system. A number of bedrooms also have en-suite facilities.

The Home even boasts its own DVD library with portable DVD players for residents to use in the comfort of their own rooms.

The Home has a dedicated activities co-ordinator with activities planned a month in advance.

Meals are varied and nutritionally balanced using only the finest locally sourced produce where possible.

Residents are able to relax in the lounge, watch television, read or just enjoy the peace and tranquillity that the Home has to offer.
Show Ilsham Valley Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 23 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1351
  • Self-Funded Nursing Care: from £1351
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350

These prices are only a guideline, please contact Ilsham Valley Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Greenhill Care Homes Ltd

Person in charge

  • Anne Love (Manager)

Local Authority / Social Services

Admission Criteria

  • 65+
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (23)

Ilsham Valley Nursing Home Reviews (40)

9.9

Ilsham Valley Nursing Home has a Review Score of 9.9 (9.888) out of 10, based on 10 reviews in the last 2 years.
Over all time Ilsham Valley Nursing Home has 40 reviews.

Overall Experience
  • 34
  • 5
  • 1
  • 0
  • 0
Date Published
  • 40
  • 9
  • 10
  • 10
  • 30
Reviewer Connection to Ilsham Valley Nursing Home
  • 12
  • 10
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 40, showing 1-20
Review from Elizabeth W (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Isham Valley for nearly 11 years, everyone was very kind and genuinely gave mum lots of love and support. I would definitely recommend it to anyone looking for a nursing home for a loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have never seen our father so happy in recent years. Each visit he is more and more relaxed. The staff are always helpful + have formed such a good relationship with him. Over the years he has been in 3 homes. This is the best. The room full of items is more like a bedroom than a hospital. We like
the number and choice of outdoor spaces for him to sit in. He likes the food and we like the tea!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia G (Sister of Resident) published on 21 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff looked after my brother so well, the compassion and attention to detail was second to none. Thank you so much to all the staff. Living in Melbourne, my mind was at rest after witnessing the wonderful care at Ilsham Valley Nursing Home. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frederick B (Ex Family Member) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have experienced 3 nursing/care homes over the last 2 years with friends and relatives this one has been the best to visit in regard to good and pleasant staff and management cleanliness and care quality.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute we came to the home to review it we had a good feel about the place. Homely with a real friendly greeting from all the staff definitely the right place for my mum to live. We were not disappointed. The love and care shown to my mum was second to none from the manager to the nurses, carers,
cooks, cleaners and maintenance man, all were superb. In the final days of my mums life she and we were treated with love and dignity. Thank you, thank you, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian D (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was immaculate. The Managers, Health Professionals and staff were marvellous, attentive and caring. The home is in a beautiful setting, and it was calm and peaceful. Thank you, you made my mum's last days as best as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alex S (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was cared for so well, with incredible compassion and good humour. I cannot thank the team enough. The home feels welcoming, is clean, and the staff are really friendly and thoughtful. The manager is kind, approachable and helpful.
Dad couldn't do any activities so I've put don't know. Similarly
his care was paid for so I can't rate value for money but I recommend the home without reservation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the home, the staff were very professional and caring. it was clean and well-run. Would definitely recommend this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D P (Son-in-law of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing home very professional very caring. All staff extremely friendly. Would recommend to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 1 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was looked after as if it was me, the care that was given was outstanding and she was treated with respect and kindness, the carers were amazing, nothing was too much trouble, and was always treated with dignity. I was always kept informed of mum's care and was able to be with her as she passed.
It was run by a dedicated team. I would have no problems recommending this nursing home to other people.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny L (Sister of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how happy I am with the care and compassion my sister receives here. All the staff are incredible to us as well, always feel welcomed when we visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roma S (Sister of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care you all give my sister.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Sister-in-law of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She has been very happy since moving in and has excellent care. The staff are very friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B T (Husband of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an indifferent experience at another care home, our early anxieties were quickly dispelled by the friendliness of our reception and the very patient approach taken by the staff. This has been engaging, and my wife has settled down extremely well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An exceptional place, full of people who are much more than just professional - for their humanity, humour, compassion and gentleness sets a standard for most other nursing homes. They never lose sight that their patients are people first and foremost, and not some generic "we".
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy P (Friend of Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing, so much care is given and today they had a mocktail theme for all residents and visitors which was lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Ilsham Valley nearly five years ago. On first meeting the manager, I was instantly put at ease. The staff are extremely friendly, very caring and supportive. They genuinely care for all residents living there.
When I visit Ilsham valley everyone is always very welcoming and nothing
is too much trouble. Ilsham Valley is like living with a family home from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Niece of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited a few times since lockdown and found systems in progress to be followed to the letter due to the Covid Pandemic. As we arrived today safety fire measures were being demonstrated to a member of staff which was very encouraging to know procedures were in place for evacuation if necessary.
My 97 year old aunt was admitted summer 2020 needing 24/7 nursing and personal care. She settled down extremely well although devastated to have to sell her home to fund her care. The love and care given has been second to none by the well led team. Lovely home cooked food and great entertainment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B N (Son of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere; staff all very kind, considerate and caring. Nothing was too much trouble to help my father settle in; he loves the home cooking; especially the puddings! They have been very attentive to his needs and wishes; visiting is relaxed and calm. I would thoroughly recommend Ilsham Valley
to anyone looking for nursing care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeremy N (Son of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was transferred to Ilsham Valley after a spell in hospital when it was clear he would not be able to return to the family home.
Everyone was very supportive during this transition, always taking the time to answer any questions we might have.
The staff are superb, kind, supportive and caring,
and always make us feel welcome when we come to visit. My dad really couldn't be in a better place. The food is of a high standard, his room is always clean, fresh and at a comfortable temperature.
Originally we worried about my dad moving into a home. At Ilsham Valley we know he is safe, comfortable and very well looked after. We don't worry anymore. Thank you all so much!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Ilsham Valley Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Ilsham Valley Nursing Home is calculated as follows: ( (103 Excellents x 5) + (13 Goods x 4) ) ÷ 116 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ilsham Valley Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ilsham Valley Nursing Home

What types of Care is Ilsham Valley Nursing Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ilsham Valley Nursing Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Ilsham Valley Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ilsham Valley Nursing Home to the centre of Torquay?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ilsham Valley Nursing Home to verify any information. View our terms and conditions. Ilsham Valley Nursing Home has an Enhanced Service - more info.