Ilsham Valley Nursing Home, Torquay, Devon
Ilsham Valley Nursing Home, Torquay, Devon
Ilsham Valley Nursing Home, Torquay, Devon

Ilsham Valley Nursing Home offers 24-hour nursing, residential, intermediate and respite care for up to 23 residents.

The Home also has CCTV installed around the building to safeguard residents and all external fire exits are alarmed.

They offer a warm, friendly and caring environment and the aim is to provide a high standard of person-centred care that enables residents to develop and maintain their independence and dignity as much as possible. Each room is tastefully decorated to a high standard and most rooms have electric profiling beds and are fully furnished with wash basins, colour TVs and a nurse call system. A number of bedrooms also have en-suite facilities.

The Home even boasts its own DVD library with portable DVD players for residents to use in the comfort of their own rooms.

The Home has a dedicated activities co-ordinator with activities planned a month in advance.

Meals are varied and nutritionally balanced using only the finest locally sourced produce where possible.

Residents are able to relax in the lounge, watch television, read or just enjoy the peace and tranquillity that the Home has to offer.

Owner: Greenhill Care Homes Ltd

Person in charge: Liddy Thornton-Clarke (Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 23

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £360 – £575 (These prices are only a guideline, please contact Ilsham Valley Nursing Home to find out the exact price for your requirements.)

Nursing Care Single £525 – £695 (These prices are only a guideline, please contact Ilsham Valley Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ilsham Valley Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Ilsham Valley Nursing Home has a Review Score of 8.3 (8.259)

The Review Score of 8.3 (maximum of 10) for Ilsham Valley Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Ilsham Valley Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.574 for Ilsham Valley Nursing Home is calculated as follows: ( (28 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.685 Points relating to the number of positive Reviews for Ilsham Valley Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.6 Target = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ilsham Valley Nursing Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ilsham Valley Nursing Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

Mum is 97 years old and has been well looked after at Ilsham Valley for two and a half years.
She has presented the management with some difficult problems concerning family members and has not always been compliant herself but the problems have been well handled by management nurses and carers.

How likely would you be to recommend Ilsham Valley Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The managers, nurses and personal carers were fantastic providing superb, loving care to my father in his last few weeks. The food and services were excellent and geared to personal requirements and desires. The staff were also very helpful and supportive to both my wife and me at a time when things are so challenging.

How likely would you be to recommend Ilsham Valley Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was moved to Ilsham Valley Nursing Home about a week ago. I came over from New York where I live to make sure she was in a good place. When I first saw it, I was shocked as I'd never been in a nursing home before. Of course it is full of people who are not fully able to care for themselves. My mother is 102 years old but fiercely independent. I looked at other places and read reviews. While I was there every day for a week, I found Ilsham Valley to be clean, well staffed, and most importantly - the people who work there are kind and caring and capable. I also found that the reviews of places that looked more posh were not nearly as good as Ilsham Valley. One of her friends works in a hospital and has visited many different homes in the area and told me this one was one of the best. She always fed wild birds at home so right away, they hung a bird feeder outside her large window in her room. By the time I left, I felt confident that my mum was in good hands and I could feel she was safe.

How likely would you be to recommend Ilsham Valley Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum arrived at the nursing home late at night and was there for just 3 nights before she passed away, Every member of staff was kind and courteous in every possible way. At all times, mum was treated with kindness and dignity.

How likely would you be to recommend Ilsham Valley Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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