Fees are based on individual needs.
The home operates a protected mealtime to promote the dignity of residents-
visitors requested to avoid visiting between 12.00 and 1.30pm, then 4.00 and 5.30pm
The home has a car park at the front of the buidling
Leabrook House Nursing Home has a Review Score of 7.1 (7.069) out of 10, based on 3 reviews in the last 2 years. Over all time Leabrook House Nursing Home has 3 reviews.
Review from Mah H (Wife of Resident) published on 30 July 2025
Submitted via Website •
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Reply from Elaine Lovell, Registered Manager at Leabrook House Nursing Home
Thank you for taking the time to bring this issue to our attention. We are obviously disappointed that you feel your loved one has had a negative experience and will take on board your comments about personal hygiene. Staff were experiencing aggressive and other inappropriate behaviours from the resident and family, and at times, felt they had no choice but to walk away without completing the procedures. Our recollection is that there was no struggle with taking your relative out of the home, as we gave you notice to leave. We are sorry that you felt that we did not meet your expectations, however; it was a very difficult relationship between the family and the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Father of Resident) published on 1 July 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E D (Daughter of Resident) published on 30 May 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.1 (7.069) out of 10 for Leabrook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.694 for Leabrook House Nursing Home is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 36 Ratings = 3.694
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.375 Points relating to the number of positive Reviews for Leabrook House Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 May 2023
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