The Willows Nursing and Residential Home

John has become very withdrawn but staff inform me he does speak when spoken to.

On my (unannounced) visits to the Willows Nursing Home over the past months I have been impressed with the attentive Nursing Staff and Carers in their comprehensive support offered to mum. I am very pleased that The Willows in Market Harborough was chosen. Mum is ver happy there. Thank You.

My mother moved to the Willows in January 2020 to be with my father who had moved there from hospital in December 2019. Their care was excellent and visiting was at any time. The staff were always available to discuss any concerns I had and were very supportive. As Covid restrictions then came into play, visiting was no longer possible and my father died in April 2020. My mother was supported through this extremely distressing time for her and all the family. I was kept informed of her physical and mental health throughout and a nurse was always available to talk to me. A monthly review of her care plan reassured me of her health. Since visiting restarted in April, I have been able to plan my visits easily and my mother appears to be well cared for in all respects. The carers are always kind and respectful to her and our extended family. All the staff have been exemplary in their care and commitment to my mother's wellbeing. They do their very best to accommodate my requests.

Mum is not the easiest person to look after and can have an aggressive temperament at times. All the staff do a fantastic job of balancing Mum's needs, whilst nurturing her moods and cooperation. Apart from her dementia, Mum's general health has remained pretty good throughout her time at the Willows. The staff are always happy and welcoming when we visit and appear to have a genuine affection for the residents. I've got nothing but praise and gratitude for all they do and it gives our family great comfort to know Mum is being so well looked after. We will always be grateful to the Willows for making Mum's last few years as comfortable as they can be.

The Willows is a wonderful place. We were worried that my Mum would not settle down (we had a bad experience with my Dad at a different care home), but she loves being there. The Willows has the ethos of a homely, family-run home. The food is very good (says Mum) and the 'carers' really do care. Knowing that Mum is being so well looked after is a great relief to me and my sister.

A pleasant atmosphere and wonderfully caring team. The Willows has a really homely feel and always feels well organised with lots of activities to join in with. My relative enjoys the wide choice and varied menu here. The care team know my relative well and always keep me updated with any changes regarding their (my relatives) care.

Always let you know if there is a problem.

Staff friendly and cooperative. Also, very approachable.

Myself and my relatives are very pleased.

The staff in the care home are very professional and give the resident excellent nursing care as well as personal care. They support the resident and foster a cheerful and friendly atmosphere at all times. I would recommend this home to people looking for somewhere for a relative.

My mother is at The Willows under Section of the Mental Health Act so it is vital that she has continuity of care. The Willows has a very low staff turn over which is extremely important for her peace of mind and is indicative of the quality of staff and their working environment. I can leave her with confidence knowing that she is in a secure building, she has a very good choice of well-balanced meals, her food intake is monitored, her dignity and choices are well respected, she has 24-hour nursing care and, most importantly, the staff care.

My husband has been at The Willows approximately ten weeks. I felt after only a few weeks the kindness of the carers, that my choice of The Willows was proved right and my husband has settled in after a period of 6 weeks. Now I am happy when I leave, as he no longer gets upset when I leave. Which speaks volumes to me. I am always made very welcome and there is always laughter and fun going on. My husband is fine, always clean and tidy. I am content when I leave him.

My uncle has a very high level of care needs but I feel that everyone at The Willows does everything they can to keep him in good spirits and well looked after. The staff are lovely and treat him with the greatest respect when caring for him.

Carers are excellent, they are thoughtful, kind and very cheerful. The food is home made with lots of choices. The home is very clean and comfortable. The carers are good when taking patients to outside appointments.