The Willows Nursing and Residential Home

107 Coventry Road, Market Harborough LE16 9BX
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8.1 13 Reviews
  • The Willows Nursing and Residential Home, Market Harborough
The Willows Nursing and Residential Home is a family run independent Care Home, established in 1981 by the present family partnership. The home specializes in the provision of professional quality nursing and residential care, as well as respite and day care. The Willows and its experienced staff enjoys a good reputation for the quality of its service provision. It has earned a number of significant awards for the service, including the Gold Standard Framework, Investors in People Award, and Leicestershire County Council's Quality Award.

The Willows is conveniently situated within a short distance of the town centre, and is on a local bus route.

Areas of expertise include care for adults diagnosed with dementia, sickness and physical disabilities, while the home is also equipped to carry out care for terminal illness.

Alongside professional care, The Willows goes to great effort to ensure that a satisfying and respectful living atmosphere is enjoyed by all, with choice and individuality at the heart of its service, as well as providing a varied and nutritious diet, and a wide selection of daily activities, including the internet and Skype.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mr & Mrs J Cooper and Mrs J M Riddett

Person in charge

  • Jackie Riddett (Matron)

Local Authority / Social Services

Admission Criteria

  • The Willows accepts both private and local authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (14)

The Willows Nursing and Residential Home Reviews (13)

8.1

The Willows Nursing and Residential Home has a Review Score of 8.1 (8.088) out of 10, based on 1 reviews in the last 2 years.
Over all time The Willows Nursing and Residential Home has 13 reviews.

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Total of 13, showing 1-13
Review from Bill R (Son of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my (unannounced) visits to the Willows Nursing Home over the past months I have been impressed with the attentive Nursing Staff and Carers in their comprehensive support offered to mum. I am very pleased that The Willows in Market Harborough was chosen. Mum is ver happy there. Thank You.
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Review from Jenny H (Daughter of Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother moved to the Willows in January 2020 to be with my father who had moved there from hospital in December 2019. Their care was excellent and visiting was at any time. The staff were always available to discuss any concerns I had and were very supportive. As Covid restrictions then came into
play, visiting was no longer possible and my father died in April 2020. My mother was supported through this extremely distressing time for her and all the family. I was kept informed of her physical and mental health throughout and a nurse was always available to talk to me. A monthly review of her care plan reassured me of her health. Since visiting restarted in April, I have been able to plan my visits easily and my mother appears to be well cared for in all respects. The carers are always kind and respectful to her and our extended family. All the staff have been exemplary in their care and commitment to my mother's wellbeing. They do their very best to accommodate my requests.
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Review from Martin H (Son of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is not the easiest person to look after and can have an aggressive temperament at times. All the staff do a fantastic job of balancing Mum's needs, whilst nurturing her moods and cooperation. Apart from her dementia, Mum's general health has remained pretty good throughout her time at the Willows.
The staff are always happy and welcoming when we visit and appear to have a genuine affection for the residents. I've got nothing but praise and gratitude for all they do and it gives our family great comfort to know Mum is being so well looked after. We will always be grateful to the Willows for making Mum's last few years as comfortable as they can be.
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Review from Kevin G (Son of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Willows is a wonderful place. We were worried that my Mum would not settle down (we had a bad experience with my Dad at a different care home), but she loves being there. The Willows has the ethos of a homely, family-run home. The food is very good (says Mum) and the 'carers' really do care. Knowing
that Mum is being so well looked after is a great relief to me and my sister.
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Review from J R (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant atmosphere and wonderfully caring team. The Willows has a really homely feel and always feels well organised with lots of activities to join in with. My relative enjoys the wide choice and varied menu here. The care team know my relative well and always keep me updated with any changes regarding
their (my relatives) care.
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Review from C B (Sister of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, bright nursing home.
Staff always friendly and helpful.
Always plenty of staff around at all times when visiting.
Always let you know if there is a problem.
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Review from C B (Husband of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly and cooperative. Also, very approachable.
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Review from Kurt A O (Husband of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my relatives are very pleased.
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Review from Claire B (Daughter of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the care home are very professional and give the resident excellent nursing care as well as personal care. They support the resident and foster a cheerful and friendly atmosphere at all times. I would recommend this home to people looking for somewhere for a relative.
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Review from C I (Daughter of Resident) published on 9 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is at The Willows under Section of the Mental Health Act so it is vital that she has continuity of care. The Willows has a very low staff turn over which is extremely important for her peace of mind and is indicative of the quality of staff and their working environment. I can leave her with
confidence knowing that she is in a secure building, she has a very good choice of well-balanced meals, her food intake is monitored, her dignity and choices are well respected, she has 24-hour nursing care and, most importantly, the staff care.
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Review from Judy W (Wife of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at The Willows approximately ten weeks. I felt after only a few weeks the kindness of the carers, that my choice of The Willows was proved right and my husband has settled in after a period of 6 weeks. Now I am happy when I leave, as he no longer gets upset when I leave. Which speaks
volumes to me. I am always made very welcome and there is always laughter and fun going on. My husband is fine, always clean and tidy. I am content when I leave him.
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Review from Linda H (Niece of Resident) published on 16 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has a very high level of care needs but I feel that everyone at The Willows does everything they can to keep him in good spirits and well looked after. The staff are lovely and treat him with the greatest respect when caring for him.
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Review from M H (Wife of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are excellent, they are thoughtful, kind and very cheerful. The food is home made with lots of choices. The home is very clean and comfortable. The carers are good when taking patients to outside appointments.
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Current Review Score: 8.1 (8.088)

Overview of Review Score

The Review Score of 8.1 (8.088) out of 10 for The Willows Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for The Willows Nursing and Residential Home is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.088 Points relating to the number of positive Reviews for The Willows Nursing and Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 1 Positive Reviews ÷ 11.4 = 0.088
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Willows Nursing and Residential Home

What types of Care is The Willows Nursing and Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows Nursing and Residential Home have?

There are 29 Single Rooms and 14 Couples/Companion Rooms.

What are the Facilities & Services at The Willows Nursing and Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Willows Nursing and Residential Home to the centre of Market Harborough?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Nursing and Residential Home to verify any information. View our terms and conditions. The Willows Nursing and Residential Home has an Enhanced Service - more info.