The Willows Nursing and Residential Home

107 Coventry Road, Market Harborough LE16 9BX

The Willows Nursing and Residential Home is a family run independent Care Home, established in 1981 by the present family partnership. The home specializes in the provision of professional quality nursing and residential care, as well as respite and day care. The Willows and its experienced staff enjoys a good reputation for the quality of its service provision. It has earned a number of significant awards for the service, including the Gold Standard Framework, Investors in People Award, and Leicestershire County Council's Quality Award.

The Willows is conveniently situated within a short distance of the town centre, and is on a local bus route.

Areas of expertise include care for adults diagnosed with dementia, sickness and physical disabilities, while the home is also equipped to carry out care for terminal illness.

Alongside professional care, The Willows goes to great effort to ensure that a satisfying and respectful living atmosphere is enjoyed by all, with choice and individuality at the heart of its service, as well as providing a varied and nutritious diet, and a wide selection of daily activities, including the internet and Skype.

Owner: Mr & Mrs J Cooper and Mrs J M Riddett

Person in charge: Jackie Riddett (Matron)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Huntington's Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Spina Bifida & Hydrocephalus • Stroke

Admission Information: The Willows accepts both private and local authority.

Single Rooms: 29

Shared Rooms: 14

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £420 – £650 Nursing Care Single £500 – £850 (These prices are only a guideline, please contact The Willows Nursing and Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Willows Nursing and Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for The Willows Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Willows Nursing and Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for The Willows Nursing and Residential Home is calculated as follows: ( (37 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.088 Points relating to the number of positive Reviews for The Willows Nursing and Residential Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11.4 Target = 0.088

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 The Willows Nursing and Residential Home has a Review Score of 7.8 (7.838) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows Nursing and Residential Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Willows Nursing and Residential Home

  • Wife of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

My husband has been at The Willows approximately ten weeks. I felt after only a few weeks the kindness of the carers, that my choice of The Willows was proved right and my husband has settled in after a period of 6 weeks. Now I am happy when I leave, as he no longer gets upset when I leave. Which speaks volumes to me. I am always made very welcome and there is always laughter and fun going on. My husband is fine, always clean and tidy. I am content when I leave him.

How likely would you be to recommend The Willows Nursing and Residential Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My Mother is currently being cared for by the Willows team. Their care and concern for her is wonderful, she is not always the easy to care for and they always look after with the utmost professionalism and compassion. I would recommend d the home without hesitation, good facilities and a well-trained team of nurses and carers.

How likely would you be to recommend The Willows Nursing and Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

My uncle has a very high level of care needs but I feel that everyone at The Willows does everything they can to keep him in good spirits and well looked after. The staff are lovely and treat him with the greatest respect when caring for him.

How likely would you be to recommend The Willows Nursing and Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Carers are excellent, they are thoughtful, kind and very cheerful. The food is home made with lots of choices. The home is very clean and comfortable. The carers are good when taking patients to outside appointments.

How likely would you be to recommend The Willows Nursing and Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   4.5 out of 5

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