Roman Wharf Care Home

1 Roman Wharf, Lincoln LN1 1SR
Review Us
9.8 40 Reviews
  • Roman Wharf Care Home, Lincoln
Roman Wharf is centrally located in the West End of Lincoln.

This purpose built care home has ensuite rooms and cares for residents with dementia, respite, end of life care.

Dining at Roman Wharf is an opportunity to savour exciting, nutritious meals in a sociable setting. Meals are packed with high quality, nutritious ingredients. created by expert chefs and dietitians to guarantee they’re as delicious as they are nourishing. With a 5 Star rated kitchen (FSA, October 2025), Roman Wharf ensures that it complies with food hygiene guidelines at all times.

Roman Wharf can cater for specialist diets, likes and dislikes, offering alternative dishes to suit different tastes and requirements.
Show Roman Wharf Care Home on the Map

Care Provided by Roman Wharf Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £800 – £1300
  • Self-Funded Residential Dementia Care: £850 – £1350
  • RESPITE Self-Funded Residential Care: £800 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £850 – £1350

We do not charge a top up fee for local authority clients. Therefore if you are looking for residential care for your loved one, please contact us for more information.

The price(s) shown are provided by the care home. Contact Roman Wharf Care Home for full pricing details and T&Cs.

Contact Roman Wharf Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Roman Wharf Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Wilkinson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • No restrictions on visiting times. The home do ask to try and avoid meal times when visiting. This is to offer residents a relaxed dining experience

Parking

  • On site parking

Roman Wharf Care Home Reviews (40)

9.8

Roman Wharf Care Home has a Review Score of 9.8 (9.777) out of 10, based on 17 reviews in the last 2 years.
Over all time Roman Wharf Care Home has 40 reviews.

Overall Experience
  • 34
  • 5
  • 0
  • 1
  • 0
Date Published
  • 40
  • 12
  • 14
  • 17
  • 23
Reviewer Connection to Roman Wharf Care Home
  • 10
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 40, showing 21-40
Review from E W (Granddaughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad has been in this home for a few months now. It is a brilliant home, he is very happy and settled here and the staff are lovely and friendly. It is always clean and welcoming when we visit and the residents all seem happy and well cared for.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care HomeThank you for taking the time to write a review. I will ensure to pass this on to the work team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeremy N (Son of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service, very attentive to the needs of my mother. Always everybody has a smile, which is great. They even put an aerial in the room.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care HomeThank you so much for taking the time to send a review. I will ensure that this is passed on to the team. It's a pleasure to care for your mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy W (Friend of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care HomeThank you for your review. I will ensure this is passed on to the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N W (Son of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are friendly and very helpful and show that they care.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care HomeThank you for taking the time to leave us a review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Husband of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Could not do more for my wife.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care HomeThank you for your very kind words, I'll ensure that this is passed on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Resident) assisted by family/friend published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Food is lovely. Very clean. Very happy where I am.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care HomeThank you for your very kind words. It's a pleasure to be looking after you. I will ensure that this is passed on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C D (Relative of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Roman Wharf Care Home is very good. The care from all the staff, whatever their status in the home, is second to none. Nothing is too much trouble. Everything is always clean no matter what time of the day I visit. They have a menu choice for every meal so that's a bonus. The ethos
of Roman Wharf is that it is the residents' home and the staff just work here.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care HomeThank you so much for such glowing feedback, we appreciate your kind words. I will ensure to pass this on to the team who will be delighted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Niece of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty was very well looked after. The rooms are nice. The staff are lovely and very helpful. Always had a friendly welcome. The food is good, good entertainment, no smell. Would definitely recommend Roman Wharf.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tricia D (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's needs have always been attended to and the staff are friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim S (Son of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I requested a taxi to be organized to transport my mother home and the care home manager told me it would be done and agreed the timing. Carers were waiting for her return but she never turned up. My father called and they claimed they knew nothing about the plans, no apologies or support was offered.
We have incurred costs and wasted time of other professionals due to the lack of professionalism at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Aleta M (Daughter of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just in the process of finding a care home for my Mum, not an easy or pleasant thing to be doing. Visited Roman Wharf yesterday (no appointment necessary). Had over an hour there with the Manager, couldn't have been more helpful, open, and friendly. Very upfront, honest and understanding. Very impressed
with the positive outlook for all residents and the goals going forward. Roman Wharf is certainly top of my list.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley (Niece of Resident) published on 13 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the excellent care you provided for our aunt. While her needs changed during her stay, you were always ahead of the game, and we were relieved to feel confident that she was being so well looked after. The staff were really lovely. We know she couldn't have received better care
and attention.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie B (Daughter of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to all at Roman Wharf for the exceptional care given to my father during his short stay with you. You were an amazing team who helped him and us through a difficult period. We can’t say thank you enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H R (Relative of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is lovely, warm and friendly.
All of the team are very approachable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry C (Nephew of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care has been excellent. He always looked clean and well looked after. The staff treat everyone with dignity and care. Always a pleasant atmosphere in the home. It gave us peace of mind as a family knowing he was being cared for there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Relative of Resident) published on 10 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very good home, clean and tidy. My aunt was happy and well looked after. A big thank you to the staff for all their efforts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Granddaughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma was very well looked after in the care of staff at the home. Very friendly and kind staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Henry B (Nephew of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's home away from home for my uncle. All the staff are caring and helpful. They look after him as well. It is reassuring for us that my uncle is happy and is in safe hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Relative of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited this home for the first time around Christmas. All the staff were welcoming and caring. The home was clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sophie A (Relative of Resident) published on 14 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my nan at this home. Staff and management are really supportive and caring towards family as well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Roman Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Roman Wharf Care Home is calculated as follows: ( (174 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Roman Wharf Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Susan

Susan Wilkinson

Job Title: Registered Manager Joined: 2023

My name is Sue, and I am proud to be the Manager of Roman Wharf.


I am an experienced manager with a demonstrated history of working in health and social care for over 21 years, in a care home setting. I have a wealth of knowledge and experience working with Dementia and complex care needs.

I am delighted to have been given the opportunity to manage Roman Wharf and lead the amazing team. I look forward to continuing the home’s excellent reputation within the local community and providing first-class care to our residents and their family members.

Terry

Terry Moore

Job Title: Cook Joined: 2021

My name is Terry and I am the cook at Roman Wharf.


I have been in my role for 2.5 years which I enjoy.


I have worked in hospitality for 20 years where I have gained a wide knowledge of food service, customer service, hospitality and management.


I have numerous qualifications in my chosen career and I have transferable skills that I pass on to the team.


I thrive on creating an atmosphere where the residents enjoy their food and the overall dining experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roman Wharf Care Home to verify any information. View our terms and conditions. Roman Wharf Care Home has an Enhanced Service - more info.