Roman Wharf Care Home

1 Roman Wharf, Lincoln LN1 1SR
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9.7 28 Reviews
  • Roman Wharf Care Home, Lincoln
Roman Wharf is centrally located in the West End of Lincoln.

This purpose built care home has ensuite rooms and cares for residents with dementia, respite, end of life care.

Residents are encouraged to personalise their bedrooms by adding personal items such as pictures, ornaments and items of furniture to make their room feel like home.

Care home chefs ensure they use fresh, high quality ingredients to make wholesome, nutritionally balanced meals and residents are encouraged to enjoy mealtimes as a valuable social experience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £800
  • Self-Funded Residential Dementia Care: from £850
  • RESPITE Self-Funded Residential Care: from £800
  • RESPITE Self-Funded Residential Dementia Care: from £850

These prices are only a guideline, please contact Roman Wharf Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Wilkinson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Local authority, private and CHC
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • No restrictions on visiting times. The home do ask to try and avoid meal times when visiting. This is to offer residents a relaxed dining experience

Parking

  • On site parking

Roman Wharf Care Home Reviews (28)

9.7

Roman Wharf Care Home has a Review Score of 9.7 (9.672) out of 10, based on 17 reviews in the last 2 years.
Over all time Roman Wharf Care Home has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Roman Wharf Care Home
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Review from R B (Husband of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was only in the home for just under 3 weeks. She was treated by some excellent staff who had obviously been well-trained. Management 1st class too, likewise other members, chef, etc. Recommend.
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Review from Christopher G (Son of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend this care home not only for the respectful, loving, dignified care they all give to my mum, but also the understanding and practical help they give me with my anxiety and need to deal with 3rd parties, ie, social services.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you very much for the kind review. I will ensure to pass this on to our staff team.

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Review from L E (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy and settled at Roman Wharf. All the staff are caring, cheerful and helpful and they genuinely seem to enjoy working with the residents. Mum's room is bright and cheerful.
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Review from T T (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been here since last year and between us both have not got a bad thing to say about it. All The staff are absolutely amazing always cheerful, caring, helpful they are all lovely, the carers the house keepers, management, kitchen staff , activities ( I'm sorry if I've missed any of you out)
I feel so much better that I know my mum is being taken care of, i can now sleep better at nights.
Thank you x
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Review from J M (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first arrived with mum from hospital for respite period, I was distraught, the manager soon put me at ease and I have an amazing relationship with her and the deputy manager, mum has had the best care here, all staff are attentive treat with dignity and respect at all times, and speak on a good
level. I cannot thank everyone enough here, mum is well cared for and safe. I would highly recommend.
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Review from Jackie G (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the level of care and attention given to my mum. She never wanted to go into a home but she has settled in nicely and is happy. For that, we have the amazing and friendly staff together with the management team who are so approachable and open.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave a review. I'll ensure to pass this on to the staffing team.

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Review from I W (Son of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had as a family, a lovely experience.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave us a review. I will pass this on to the staff team.

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Review from C H (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad feels safe and very well cared for. All of his needs are met and he is always treated with kindness and dignity. The staff all appear to know him well and attend to his needs. Visitors are always welcomed and family are kept well informed about his condition and care.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your very kind words. It is always a pleasure to look after your Dad. I will ensure to pass this on to the staff team.

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Review from E W (Granddaughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad has been in this home for a few months now. It is a brilliant home, he is very happy and settled here and the staff are lovely and friendly. It is always clean and welcoming when we visit and the residents all seem happy and well cared for.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to write a review. I will ensure to pass this on to the work team.

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Review from Jeremy N (Son of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service, very attentive to the needs of my mother. Always everybody has a smile, which is great. They even put an aerial in the room.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you so much for taking the time to send a review. I will ensure that this is passed on to the team. It's a pleasure to care for your mother.

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Review from Tracy W (Friend of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your review. I will ensure this is passed on to the staff team.

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Review from N W (Son of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are friendly and very helpful and show that they care.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave us a review.

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Review from M G (Husband of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Could not do more for my wife.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your very kind words, I'll ensure that this is passed on to the team.

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Review from D B (Resident) assisted by family/friend published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Food is lovely. Very clean. Very happy where I am.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your very kind words. It's a pleasure to be looking after you. I will ensure that this is passed on to the team.

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Review from C D (Relative of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Roman Wharf Care Home is very good. The care from all the staff, whatever their status in the home, is second to none. Nothing is too much trouble. Everything is always clean no matter what time of the day I visit. They have a menu choice for every meal so that's a bonus. The ethos
of Roman Wharf is that it is the residents' home and the staff just work here.
Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you so much for such glowing feedback, we appreciate your kind words. I will ensure to pass this on to the team who will be delighted.

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Review from B W (Niece of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty was very well looked after. The rooms are nice. The staff are lovely and very helpful. Always had a friendly welcome. The food is good, good entertainment, no smell. Would definitely recommend Roman Wharf.
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Review from Tricia D (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's needs have always been attended to and the staff are friendly and helpful.
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Review from Tim S (Son of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I requested a taxi to be organized to transport my mother home and the care home manager told me it would be done and agreed the timing. Carers were waiting for her return but she never turned up. My father called and they claimed they knew nothing about the plans, no apologies or support was offered.
We have incurred costs and wasted time of other professionals due to the lack of professionalism at the home.
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Review from Aleta M (Daughter of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just in the process of finding a care home for my Mum, not an easy or pleasant thing to be doing. Visited Roman Wharf yesterday (no appointment necessary). Had over an hour there with the Manager, couldn't have been more helpful, open, and friendly. Very upfront, honest and understanding. Very impressed
with the positive outlook for all residents and the goals going forward. Roman Wharf is certainly top of my list.
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Review from Lesley (Niece of Resident) published on 13 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the excellent care you provided for our aunt. While her needs changed during her stay, you were always ahead of the game, and we were relieved to feel confident that she was being so well looked after. The staff were really lovely. We know she couldn't have received better care
and attention.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Roman Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Roman Wharf Care Home is calculated as follows: ( (135 Excellents x 5) + (61 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 198 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roman Wharf Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Susan

Susan Garnett

Job Title: Registered Manager Joined: 2023

My name is Sue, and I am proud to be the Manager of Roman Wharf.


I am an experienced manager with a demonstrated history of working in health and social care for over 21 years, in a care home setting. I have a wealth of knowledge and experience working with Dementia and complex care needs.

I am delighted to have been given the opportunity to manage Roman Wharf and lead the amazing team. I look forward to continuing the home’s excellent reputation within the local community and providing first-class care to our residents and their family members.

Terry

Terry Moore

Job Title: Cook Joined: 2021

My name is Terry and I am the cook at Roman Wharf.


I have been in my role for 2.5 years which I enjoy.


I have worked in hospitality for 20 years where I have gained a wide knowledge of food service, customer service, hospitality and management.


I have numerous qualifications in my chosen career and I have transferable skills that I pass on to the team.


I thrive on creating an atmosphere where the residents enjoy their food and the overall dining experience.

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Aaron Bowen

Job Title: Deputy Manager Joined: 2023

Hi my name is Aaron, i am the deputy manager here at Roman Wharf care home. My time here at Roman Wharf has been a journey of progress and great personal growth, I've worked in the care sector for over 6 years where i have gained a wealth of knowledge and transferable skills.

Frequently Asked Questions about Roman Wharf Care Home

What types of Care is Roman Wharf Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Roman Wharf Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Roman Wharf Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roman Wharf Care Home to the centre of Lincoln?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roman Wharf Care Home to verify any information. View our terms and conditions. Roman Wharf Care Home has an Enhanced Service - more info.