Bedford Court (Olive Lodge)

Broadgate Lane, Bedford Court, Horsforth, Leeds LS18 4EJ

Olive Lodge is located in the heart of the popular village of Horsforth, North of Leeds, making it ideally situated for enjoying community life. It is within walking distance of an array of amenities and has convenient public transport links.

This care home has been thoughtfully designed, with full wheelchair accessibility, is light and airy and offers a choice of accommodation.

The staff have a relationship-approach to providing care and support, which focuses on what is important to each individual resident in order to live well and maintain their independence.

Visitors are very welcome and people who are considering a move to a care home are encouraged to spend time at Olive Lodge, such as taking part in activities and having lunch, before making a decision.

Olive Lodge was part-funded by the Religious Society of Friends (Quakers) and is owned and managed by the Joseph Rowntree Housing Trust.

Group: Joseph Rowntree Housing Trust

Person in charge: Samantha Ashley-Barclay (Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 40

Weekly Charges Guide: Personal Care Single £762 – £787 (These prices are only a guideline, please contact Bedford Court (Olive Lodge) to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

In the centre of Horsforth, on Broadgate Lane, located next to The Crofts GP Surgery.

Visiting:

Visitors are very welcome Please contact in advance to arrange

Residents visitors are welcome at any time.

Parking:

Parking available on-site

Latest Care Quality Commission* Report on Bedford Court (Olive Lodge): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Bedford Court (Olive Lodge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Bedford Court (Olive Lodge) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Bedford Court (Olive Lodge) is calculated as follows: ( (27 Excellents x 5) + (8 Goods x 4) ) ÷ 35 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.125 Points relating to the number of positive Reviews for Bedford Court (Olive Lodge) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Bedford Court (Olive Lodge) has a Review Score of 7.9 (7.896) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bedford Court (Olive Lodge)?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bedford Court (Olive Lodge)

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Choosing the correct Care Home is a stressful time. I chose Bedford Court for my Mum mainly because it was at the top of our road. Any doubts I had were quelled almost immediately and we have never regretted our decision for mum to live there. Mum's health steadily improved from the wonderful care she received. I cannot praise Bedford court and in particular its wonderful staff more.

It's just as important for friends and relatives of residents to like a care home as the resident themselves. I have always been made to feel welcome, I am always listened to if I have any concerns or wish to relay my mum's wishes. I would never have thought I'd say this, I enjoy my visits, value the friendships I have made with Mums carers and have fun! which in turn means I visit more regularly.

Mum Died very recently, I will, of course, miss her, I'll also miss my visits to Bedford court and the protective arm it wraps around its residents and their families.

How likely would you be to recommend Bedford Court (Olive Lodge)? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Rachel Barber, Registered Community Manager at Bedford Court (Olive Lodge) responded to this review on 06 Sep 2017:

Thank you for your lovely feedback. We truly enjoyed getting to know your mum and family. Staff and I have had many memorable conversations with your mum. Your mum was extremely proud of her family. She loved talking with all of us about books especially Harry Potter, stargazing, gardening, buttons (she was fascinated by the intricate patterns of them) and general affairs. Your mum always made an effort on her appearance. She will be missed by all of us. As discussed we will continue to see you as you would like to volunteer. Thank you. We welcome the continued involvement of families in the home from the local community.

My mother spent the last 8 months of her life in this care home environment. At all times from her first initial visit, up until her peaceful departure, she was treated with respect, care and patience by every member of staff I have ever come across. The rooms are modern, clean and spacious and all have an open outlook onto well-kept grounds or the central gardens. Because residents furnish their own rooms, it gives a more personal touch to the environment. Care staff were attentive and friendly with an approachable manner and nothing ever seemed too much to ask. Plenty of activities and entertainment were on offer for those able and wanting to get involved. Mum's end of life care by the home and community NHS was exceptional and the support given to the family as well made a very difficult time easier for us all.

How likely would you be to recommend Bedford Court (Olive Lodge)? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Average Rating:   4.6 out of 5

Rachel Barber, Community Manager at Bedford Court (Olive Lodge) responded to this review on 03 Mar 2017:

Thank you for taking the time to provide such kind feedback. We are very happy to have met the needs of both your mother and family. We really enjoyed getting to know your mother, whose passion for owls was great fun. She shared many fabulous stories with us and clearly had an amazing family. We greatly appreciated the family sharing their musical talents for the benefit of your mother and other residents. The outstanding partnership with the end of life team really helped us all to support your mother to a peaceful end.. We miss her and look forward to seeing the family again when you feel ready to share your talents. “

My lovely nan has received the most compassionate, amazing, dignified care from the awesome staff at Bedford Court. The staff here define the word "care". The whole of our family has seen my nan in the 8 months of being at Bedford Court thrive and enjoy/get the utmost from the last months of her wonderful, long life. I have nothing but the utmost praise for every person at this home who is contributing to or caring directly for their elderly people. They are amazing. Thank you.

How likely would you be to recommend Bedford Court (Olive Lodge)? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Rachel Barber, Registered Manager at Bedford Court (Olive Lodge) responded to this review on 01 Feb 2017:

Thank you very much for your kind words. We do take pride in providing person-centred care to all our residents. We really enjoyed getting to know your nan who was a very special woman. She had a very full life which she was able to share with many people. We are very glad we have exceeded your family expectations of the level of care received by your nan at Bedford Court.

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