Kearsley Road, Ripon HG4 2SG
Sycamore Hall has a reputation for providing very high standards of care for residents who have a wide and varied range of care needs within the dementia spectrum. The manager and staff aim to improve or maintain the quality of daily life for all residents, whatever their needs.
The service employs experienced registered nurses and care assistants, who continue their professional development with further training to ensure that they provide 24 hour professional support for the people living in Sycamore Hall.
The ethos of care at Sycamore Hall is to provide a balance between promoting and supporting independence whilst providing personal and nursing care. Staff respect the rights of the residents, maintaining their dignity and independence at all times. They promote person-centred care as each of the residents is a unique individual so each one has an individual and personal plan that is written with input from the resident, their family and friends and any healthcare professional who may be involved with their care.
Activities of daily life include physical and mental stimulation and a variety of activities are available within the home. They have a very flexible activity timetable but it includes baking, painting, music, gardening, armchair exercises, reminiscing sessions and newspaper and poetry readings. This can quickly change to an impromptu garden party if it is a sunny day.
Group: New Century Care
Person in charge: Chrissie Medway-Steel (Home Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users
Registered Care Categories*: Dementia
Admission Information: Ages 18+.
Single Rooms: 62
Rooms with ensuite WC: 62
Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest CQC* Report on Sycamore Hall Care Home: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Sycamore Hall Care Home has a Review Score of 6.7 (6.700)
The Review Score of 6.7 (maximum of 10) for Sycamore Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Sycamore Hall Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.619 for Sycamore Hall Care Home is calculated as follows: ( (5 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 21 Ratings = 3.619
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.081 Points relating to the number of positive Reviews for Sycamore Hall Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 12.4 positive Reviews (62 registered beds ÷ 5). 1 Reviews ÷ 12.4 Target = 0.081
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Sycamore Hall Care Home?
Reviewer Connection to Sycamore Hall Care Home
Submitted from a Postal Card by Susan J on Tuesday 20 December 2016. Relates to December 2016.
One of the best care homes I have experience of. The staff are very good and kind, and generous with their time.
How likely would you be to recommend Sycamore Hall Care Home? Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Submitted from a Postal Card by A D on Monday 7 November 2016. Relates to October 2016.
I have visited this home every week for at least 18 months. I have found staff to be generally very helpful and caring. However, staffing levels are far too low considering there are about 30+ residents with advanced dementia and high care needs. Many requiring hoisting for bathing and feeding at mealtimes, are in incontinence pads, frequently soiling etc etc. On 22/10/16 PM there was a shift manager and 2 other staff members, one being downstairs showing people around. Wish to say that staffing levels are too low, more please.
How likely would you be to recommend Sycamore Hall Care Home? Unlikely
Overall Standard: Poor
Care / Support: Poor
Treated with Dignity: Satisfactory
Safety / Security: Poor
There are currently no Care Home Idol entrants who have performed at Sycamore Hall Care Home