Kearsley Road, Ripon HG4 2SG
Sycamore Hall has a reputation for providing very high standards of care for residents who have a wide and varied range of care needs within the dementia spectrum. The manager and staff aim to improve or maintain the quality of daily life for all residents, whatever their needs.
The home employs experienced registered nurses and care assistants, who are supported with their professional development with further training.
Carers are fully trained to care for people whilst supporting independence, dignity and privacy, and encourage participation in activities and events.
It is important to the Home that residents feel at home, respected and enjoy an atmosphere ideal for social and emotional needs.
Group: New Century Care
Person in charge: Chrissie Medway-Steel (Home Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 18+.
Single Rooms: 62
Rooms with ensuite WC: 62
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Sycamore Hall is situated in the historical cathedral city of Ripon with its range of shops and amenities, 2.2 miles from the A1 junction with the A61. The nearest railway station is Thirsk, 10.3 miles away. Harrogate is 12.5 miles and Masham is just 9.0 miles distant.
Family and friends always welcome.
There is ample parking space available at the front of the building.
Latest Care Quality Commission* Report on Sycamore Hall Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Sycamore Hall Care Home has a Review Score of 6.7 (6.700)
The Review Score of 6.7 (maximum of 10) for Sycamore Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Sycamore Hall Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.619 for Sycamore Hall Care Home is calculated as follows: ( (5 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 21 Ratings = 3.619
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.081 Points relating to the number of positive Reviews for Sycamore Hall Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.4 Target = 0.081
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Susan J (Daughter of Resident) on Tuesday 20 December 2016. Relates to December 2016.
One of the best care homes I have experience of. The staff are very good and kind, and generous with their time.
How likely would you be to recommend Sycamore Hall Care Home? Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by A D (Friend of Resident) on Monday 7 November 2016. Relates to October 2016.
I have visited this home every week for at least 18 months. I have found staff to be generally very helpful and caring. However, staffing levels are far too low considering there are about 30+ residents with advanced dementia and high care needs. Many requiring hoisting for bathing and feeding at mealtimes, are in incontinence pads, frequently soiling etc etc. On 22/10/16 PM there was a shift manager and 2 other staff members, one being downstairs showing people around. Wish to say that staffing levels are too low, more please.
How likely would you be to recommend Sycamore Hall Care Home? Unlikely
Overall Standard: Poor
Care / Support: Poor
Treated with Dignity: Satisfactory
Safety / Security: Poor
There are currently no Care Home Idol entrants who have performed at Sycamore Hall Care Home