What types of Care is The Oaks registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Oaks?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks to the centre of York?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

The Oaks care home, Hartrigg Oaks, Haxby Road, New Earswick, York, North Yorkshire YO32 4DY

Review from A T (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report

Overall Experience

My mother has been in The Oaks for two and a half years and it used to be a fantastic home. This year 2024, the staff have left in droves and staffing numbers have been cut so much that weekend cover is not acceptable. There is often agency staff on a weekend that do not know the needs or even the names

of the residents. Staff on a weekend are run ragged. Both of the ladies who did activities have left, residents are now spending day after day just sat in front of the TV with no interaction at all. My mother has declined as she has nothing to stimulate her. If I ask what the activity is that day, I am told that there isn't any, just the TV. The carers are fantastic. They work extremely hard and really do care about the residents but the management need to have a close look at how they are treating their excellent staff before any more leave and the residents suffer further.

Reply from Diane Atkinson, General and Registered Manager at The Oaks

Thank you for your feedback. We are very sorry to hear these concerns and are currently looking into these. All our staff are allocated activities and we have a full time Activity Co-ordinator currently on-boarding with us. We are extremely proud of all our staff who work extremely hard to ensure all our residents have the best quality care and support. Our staff are acknowledged individually and or as a Team through our Values and Thank You Schemes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from H S (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report

Overall Experience

My dad has been in The Oaks for two years having been a bungalow resident from the beginning. He has a comfortable room, with recently refurbished ensuite facilities. He has his own furniture and furnishings with makes it feel like home. He receives excellent, respectful and considerate care from the

hardworking, dedicated care staff whose workload only seems to increase. The facilities are good with activities for all the residents who wish to join in. Residents are able to access a small shop, hairdressers, health activity centre, library, workshop and coffee shop to meet up with the wider Hartrigg Oak community.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for such a positive review of your Dad's home and recognition of the care staff. We aim to ensure our residents feel safe and well cared for in a clean and homely environment and your kind review is encouraging - thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Alison G (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in The Oaks for 18 months. It is evident that the current management team are determined to make changes to improve the quality of the lives of residents and where and when possible consider individual needs. THe permanent care staff do treat Mum with dignity and this caring

sensitive approach comes across and makes her feel cared for. They have a very demanding skilled job working with residents and relative and we very much appreciate all they do, often in difficult situations. I hope Joseph Rowntree Housing Trust do everything they can to retain sich quality of staff so they too are cared in the way they care for Mum.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for your positive comments and recognition in relation to the commitment of both care staff and management - very much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P G (Son of Resident) published on 29 May 2024 Submitted via Postal Card • Report

Overall Experience

I would like to say thank you to The Oaks. The care provided to my mother in the last year of her life was fantastic.
The staff at The Oaks are professional, warm, friendly and made my mother feel most welcome.
During my mother's last few days, the whole family were supported with love and attention

to detail. Thank you.

Reply from Alison Leaf, Registered Manager at The Oaks

I would like to thank you on behalf of the Oaks Nursing and care team for the kind and encouraging feedback. At the Oaks, we all strive to support individual wants, needs and wishes in a dignified way and provide care and comfort to loved ones. Your feedback is so helpful and positive for the service - thank you!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Abigail R (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report

Overall Experience

My mum has been at The Oaks for a month now and we could not be happier. She has settled in quickly and all the staff are incredibly kind and patient with her. She enjoys the meals, and there is a fantastic program of activities every day, which she enjoys joining in with. Her room is lovely, a good

size, and always immaculately clean. The grounds are also beautiful and we often enjoy a walk round the gardens or tea in the coffee shop. We feel extremely grateful that Mum is now living in such a lovely place and it has brought us great peace of mind to know she is being so well cared for and looked after. An absolute top-class example of a brilliant care home. Thank you.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for such a fantastic review and also sharing your experience. It can be an uncertain time for relatives when their loved ones move into a care home and we are pleased this has been a positive experience for both yourself and Mum. This review is encouraging and highlights how dedicated the staffing team are here at The Oaks - thank you, very much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from C P (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report

Overall Experience

I have nothing but praise for every aspect of The Oaks. My mother has been here for 8 months now and she continues to tell me how lucky she feels to be there. The staff are incredibly caring and patient with her, which is especially important for us as she has very high anxiety and a failing memory.

The staff are extremely attentive to her needs and do everything they can to make her feel comfortable and safe, but without patronising or infantilising her. Her room and ensuite are very comfortable and always immaculate. She has her own balcony and looks out over beautifully maintained gardens. There is a wide variety of activities on offer which she is always invited but never forced to join in with.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you so much for a very encouraging review and recognition of the commitment of the Oaks care team. Your feedback is much appreciated, as we strive to provide an inclusive environment based on choice, wishes, wants and needs of residents and families. We are pleased you are happy with the care provided and the setting - thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from L W (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report

Overall Experience

My mother is staying in the Oaks for a period of respite care after a short stay in the hospital - her second visit in the past year. Since the moment she arrived, she has been made to feel safe, loved, listened to and cared for - and assured that she can stay for as long as it takes. Knowing that she

can recover at her own pace and will be fully supported back into her own bungalow when the time comes gives her great peace of mind. Me too. I have spent a lot of time in the Oaks during my mother’s stay and have been struck and humbled pretty much daily by the dedication of the staff, from management to nurses to carers. What has also helped me, in particular, is being able to have a close dialogue with staff and management over my mother’s situation.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for your very helpful and positive summary of your and your mother's experience of the overall care delivery provided by the team at the Oaks. We as a team strive to assist residents to set and achieve goals one step at a time whilst maximising independence. It is a very positive review for the team who all work together to provide consistent and holistic care and support - thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R B (Son of Resident) published on 26 February 2024 Submitted via Website • Report

Overall Experience

Three of my relatives have lived in the Oaks over the years. My mother is currently living there. She and I are very happy with her care. The management is excellent, and the carers are outstanding professional compassionate people. The integration of the Oaks within the wider retirement community of

Hartrigg Oaks is a big plus, with shared facilities like a gym and restaurants, and many activities and services to take part in. My mother maintains great social contact within the community. Definitely recommended.

Reply from Alison Leaf, Registered Manager at The Oaks

Many thanks for your encouraging and very helpful review of the Oaks and wider Hartrigg Oaks facilities. The Oaks care team are passionate in terms of care delivery and ensuring residents are engaged socially. The team work hard to provide all aspects of care delivery in a person-centred way - your positive review will let them know just how appreciated they are - many thanks for such a positive review of the Oaks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Royston S (Son-in-law of Resident) published on 11 May 2023 Submitted via Postal Card • Report

Overall Experience

This care home cannot be faulted. Even during/after Covid, the staff have worked continuously to provide a caring, loving and dignified experience. I would recommend Joseph Rowntree Housing Trus to anyone!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from E J (Resident) published on 1 April 2023 Submitted via Postal Card • Report

Overall Experience

Excellent facility.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Rosemary C (Resident) published on 6 December 2021 Submitted via Website • Report

Overall Experience

I moved into The Oaks in June 2017. My mother had been here for nearly 9 years and so I was confident that it was a happy, caring home where residents were secure. The Oaks is set in well maintained grounds edged by a small stream with a Rose Garden, exclusively for the use of The Oaks. A variety of

activities are arranged including singing, music-making and armchair exercises. An added attraction is the rest of the community - 152 bungalows with residents over 60 - which also has a large range of activities (including Art, Bridge, concerts, French conversation and singing) and a fully staffed Health Activity Centre available to residents of the Oaks and meals in the restaurant where all food is freshly cooked. During the Covid-19 pandemic, the staff have kept us safe, contact with relatives has been organised and regular visits allowed within government guidelines. The staff are always cheerful, caring and patient. I cannot recommend it highly enough.

Reply from Verity Hill, Deputy Care Home Manager at The Oaks

Thank you for your very recent review of The Oaks Care Home. You have written a very helpful summary of all that we offer our residents. We are proud of our staff and the energy and care they display everyday to our residents and the whole Hartrigg Oaks community.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Hilary S (Friend of Resident) published on 17 November 2021 Submitted via Website • Report

Overall Experience

Excellent activity facilitation for residents, which was maintained on an individual basis when residents were confined to their rooms during lockdown periods. Only one instance of resident dying with Covid, following outside admission, no transmission. Possibility to join residents from associated

bungalows for coffee or meal in restaurants. Aim for integrated living with active residents.

Reply from Mark Gillen, Registered Manager at The Oaks

Thank you so much for your kind review of The Oaks care home. We have done our best to ensure that our residents were and are still kept safe and fully engaged during the Covid pandemic.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from John H (Resident) published on 10 January 2019 Submitted via Postal Card • Report

Overall Experience

The gold standard of what a retirement home should be.
This home is unique - a mixture of active 55+ year olds and time needing more support. (Re The Oaks)
A community of 300 people. Many activities and facilities. A pleasure to be here.

Reply from Teresa Parker, Director at The Oaks

On behalf of Hartrigg Oaks, we would like to thank you for this great support to the staff team and kind comments. We will ensure it is passed on to everyone involved in working with our residents.