Hartrigg Oaks, Lucombe Way, New Earswick, York YO32 4DY
The Oaks is the ideal place for older people who require care and support, but still want to maintain their independence and live a rich and fulfilling life.
Positioned in the centre of the popular Hartrigg Oaks retirement village, The Oaks forms an integral part of this community and is a stimulating and vibrant environment in which to live.
The accommodation includes a generous living area, en-suite facilities and a French door, opening onto a balcony or paved patio area.
Care and support is provided by a dedicated team on qualified nurses and carers, who are all employed by the Joseph Rowntree Housing Trust, which means you can be sure that you or your loved one is in safe hands.
Impressive communal facilities include: coffee shop, restaurant, library, IT facilities, arts and craft room, gym with spa pool, hair salon and guest room. Harrigg Oaks even has its own communal vehicle for shopping trips and excursions.
Person in charge: Karen Davidson (Head of Home)
Local Authority / Social Services: York City Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 42
Rooms with ensuite WC: 42
Weekly Charges Guide: Personal Care Single from £641 Nursing Care Single from £990 (These prices are only a guideline, please contact The Oaks to find out the exact price for your requirements.)
Facilities & Services: Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visitors are welcome. Please contact in advance to arrange.
Resident's visitors are welcome at any time.
Latest Care Quality Commission* Report on The Oaks: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Oaks has a Review Score of 8 (7.952)
The Review Score of 8 (maximum of 10) for The Oaks is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Oaks in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for The Oaks is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.119 Points relating to the number of positive Reviews for The Oaks is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by John H (Resident) on Monday 23 October 2017. Relates to October 2017.
Excellent facilities and caring staff.
How likely would you be to recommend The Oaks? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Karen Wilson, Marketing & Information Manager at The Oaks responded to this review on 24 Oct 2017:
Thank you for taking the time to provide such a positive review. We are delighted that you are happy with the services provided in The Oaks and would recommend it to others.