Type of Service
- Nursing Home
- For a maximum of 14 Service Users
Primary Care Categories
- Learning Disability / Autism
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
Other Care Provided
- Stroke
Loading travel time
Care Provided by The Highlands
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact The Highlands to confirm what's included and get a personalised quote
Good to Know
Group / Owner
- Pathways Care Group
- Private Owned
Local Authority / Social Services
Admission Information
- Ages from 18 to 75
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (14)
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The Highlands Reviews (1)
8.4
The Highlands has a Review Score of 8.4 (8.357) out of 10, based on 1 reviews in the last 2 years.
Over all time The Highlands has 1 review.
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Review from J C (Respite Resident) published on 3 September 2026 Submitted via Website•
Overall Experience
Absolutely love this place . I go in there for rest bite .staff are lovely , stayed in glencoe the room is lovely and bright. Is always getting cleaned very roomy. They have activities going on for all the patients whom are absolutely delightful ooo they even have barbecues when weather is fine kitchen is huge .I have tunnel vision and double vision and can walk all around the building with ease , now I'm going to book my next visit to the Highland and can't wait . Thank you manager sabiene for having
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2018Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Highlands.
Upcoming Events
There are no upcoming events for The Highlands.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Highlands.
Accreditations
There are no accreditations posted yet for The Highlands.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Highlands
What types of Care is The Highlands registered for?
Learning Disability / Autism, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Highlands have?
There are 14 Single Rooms.
What are the Facilities & Services at The Highlands?
Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Highlands to the centre of Chester le Street?
3.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Highlands to verify any information. View our terms and conditions. The Highlands has a Basic Service -more info.