Gracelands Care Home

The staff at Gracelands showed warmth, compassion and kindness to mum during her end of life care. They treat her with dignity and respect and gave her support and comfort during this time. Furthermore the support and care they gave to us, the family during an extremely difficult time, was exceptional and greatly appreciated.

I believe carehomes nationally are underfunded and overpriced but with this in mind I believe the care my mam recieved was about as good as could be reasonably expected.

After a few falls at home, Mother decided she wasn't safe at home and chose to go into Gracelands Care Home and thought all staff wonderful and caring. Sadly after a few weeks her health declined through no fault of anyone and passed away peacefully.

The above home was very comfortable warm and welcoming. My husband was settled and contented. The staff were very good at meeting his needs.

After having to place my mother into Gracelands (reluctantly on her part), after a few weeks she asked why she couldn't have gone in sooner. It's a great environment made better by the caring staff who treat the residents with respect and dignity. They were always so patient and kind, especially when her Alzheimers worsened, and always kept me informed. Her last 3 years were so much better for her with the care they gave her until the end.

My mum went into Gracelands Care Home for respite in 2017. She said she would like to stay after 2 weeks of respite. She said she felt safe and was well looked after. She was there until she passed in September. Everyone from the managers to the staff and cleaners were lovely. It was my mum's home and each and every one of the staff made her feel special.

Our family were delighted with the care and dignity shown to our father during his years at Gracelands. Management kept us informed immediately on any changes in Dad's behaviour or any incidents. We honestly found the staff looked after Dad as if he was a relative and not a client and this allows the family to have massive confidence in a care home knowing he had this excellent care 24 hours a day which we could not provide. Gracelands were also a massive help to us when Dad passed and I could not praise them enough.

The staff are both very friendly and approachable, regarding any issues we raise. I know quite a few of the staff on first name terms, and always converse with them all in a friendly manner, which in turn leads to a nice environment for my mum.

The staff are all friendly and try really hard to do their job to the best of their ability, but I feel there is a distinct shortage of staff. My mum has frequently had to wait long periods of time for someone to come and attend her.

I would have no hesitation recommending Gracelands.

All in all, the whole family is happy with Mam's care.

Very friendly staff, we are pleased with the home. Everyone at the home looks after my Mother. Clean and tidy home. With plenty of entertainment for the residents.

Since arriving at the home my grandma has thrived which is amazing to see. We couldn’t ask for more.

My only criticism was that the TV was hit and miss in bedroom. Bad reception.

Mum died 10th February. Your care of her was exemplary. You treated her with kindness and dignity throughout and my sister and I could not be more grateful. We miss her every day, but you made her 2 years in Gracelands the best experience it could be under very challenging circumstances. We thank you from the bottom of our hearts.

When Mum needed full-time care because of Demetria, we chose Gracelands. It was the best decision we ever made for her! From the moment we arrived, my sister and I knew we had found a home for mum in her twilight years. Everyone was so friendly and caring, to us as well as mum. Gracelands is so clean and bright, cheery and welcoming. Nothing is ever too much trouble for the staff, everyone who works there are amazing. Whenever anyone passed Mum's door, they always popped in to say hello. Mum used to call the staff 'my angels' because they were so good with her. In fact, I felt they looked after her like they were all family, not just residents and caters. That for me was one of the best things about Gracelands. Mum passed in June 2020 after 3 happy and contented years. Once again everyone there were amazing and so kind and caring. My Mother-in-law is now in need of full time care, so naturally our first choice of a care home for her was Gracelands.

Gracelands have been excellent in keeping me informed about how they are responding to Covid-19. Keeping me updated as needed. The staff are so welcoming, friendly and helpful. They are always available if I need to speak to them and are happy to inform me of mum's progress, informing and asking consent for photographs to be used, for any medication which is available - e.g. consent for flu immunisation. Gracelands is a happy, friendly and welcoming residential care home. The staff are always friendly, very approachable. The staff have a very good knowledge of what care is needed and have built up an excellent, caring relationship with mum, aware of her likes and dislikes, responding appropriately with care and consideration. I feel mum has settled well, she seems happy, and relaxed. This makes me feel reassured that the staff are working to the appropriate standards and above. I would highly recommend Gracelands Care Home to other families.

I will count the team as friends for the rest of my life!

They have always been helpful and very understanding of our relative's needs. Our relative is very happy there and we know she is well looked after. They keep us well informed on anything she needs. The staff are always there to discuss if needs be.

My Mum has recently been unwell and it was a very worrying time and the staff got her through that and encouraged me to phone as much as I wanted so I rang every day and the staff were always pleasant and helpful. Mum had a swollen hand due to arthritis. It swells up very occasionally. I received a call to tell me about it and the home gave Mum pain relief and rang the GP for advice. The GP said she would prescribe some gel for Mum to be rubbed on her hand and it could be collected from the surgery the next day. Great service from the home and from the GP Surgery. When my brother and I had to break the news to Mum that Dad had passed away in March some of the staff knew we were going to tell her and we bumped into 2 of them on our way out. They asked us how it had gone and I thought it was really nice of them to ask.