Stockton Lodge Care Home Reviews (11)
8.1
Stockton Lodge Care Home has a Review Score of 8.1 (8.119) out of 10, based on 1 reviews in the last 2 years.
Over all time Stockton Lodge Care Home has 11 reviews.
Review from Sheila B (Niece of Resident) published on 14 November 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care and compassion given to my late uncle was fantastic. The management are very approachable with family visitors and the clients who are staying there. The office door is always open. The food served was very good, with menus to choose from. The home is kept to a very good standard. Staff team
are very welcoming and always take time out if you need to ask anything. Even though my uncle resided at Stockton Lodge for a short time, he always felt at home and the care given to him, from personal care to social activities, was to an excellent standard.
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Review from Marie S (Friend of Resident) published on 5 May 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pleasant home and helpful, friendly, caring staff. The manager is approachable and always on hand if needed. Lovely home and gardens.
It’s never easy finding a care home for a loved one, but I know she is very well looked after here.
It’s never easy finding a care home for a loved one, but I know she is very well looked after here.
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Review from Leonard H (Son of Resident) published on 11 September 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife's mother and father have both been residents at Stockton Lodge.
The palliative care given to my father-in -law was excellent, and since his passing peacefully his wife, my mother-in-law, has been very happy and comfortable for the past three years.
The staff are beyond reproach and the management
The palliative care given to my father-in -law was excellent, and since his passing peacefully his wife, my mother-in-law, has been very happy and comfortable for the past three years.
The staff are beyond reproach and the management
teams who have served during the time of residency have been professional and excellent.
It is a beautiful setting, the rooms are spotlessly clean and comfortable and the staff and volunteers are friendly and polite.
Throughout the lockdown the home has been exceptional in protecting residents and visitors while keeping families well informed.
It is a beautiful setting, the rooms are spotlessly clean and comfortable and the staff and volunteers are friendly and polite.
Throughout the lockdown the home has been exceptional in protecting residents and visitors while keeping families well informed.
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Review from Anne S (Friend of Resident) published on 17 August 2016
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home itself is very homely. The accommodation is very clean and comfortable. The daily food is beautifully cooked and presented and of very good portions. The residents are constantly being reviewed about their daily needs and are taken care of in a most loving caring way. They are entertained constantly
with singers and various forms of entertainment. The staff are extremely friendly and helpful in every way and have become added members of the family. The setting of the home is in a lovely woodland area which is very quiet and the central garden is an extremely pleasant place to relax and enjoy all the resident's company.
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Review from Barbara W (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
As always we had a few hiccups when my mother arrived. Speaking directly to the manager this was promptly dealt with. The care my mother has received has been wonderful. She has improved due to the care and attention the staff are giving.
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Review from R H (Son of Resident) published on 3 February 2016
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This is a lovely place for my mother and I am happy she is here.
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Review from J M (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
In my opinion the above care home provided a good service to my mother and pursued all medical matters either nurse or doctor.
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Review from T C (Mother of Resident) published on 28 January 2016
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise this more highly, the staff are caring and very much into the care and wellbeing of the residents. My son was a resident there for twelve years until September 2015 when he died. He had M.S and when he was put on the (pathway) when he was in hospital and no more could be done for him.
The home let him come back because it was his home, and he was blessed every day. The staff and manager were wonderful the 15 days it took for my son to close his eyes.
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Review from Kenneth P (Husband of Resident) published on 24 December 2015
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are friendly and caring, treating residents as individuals each with there own characters. They also welcome and are thoughtful and helpful to people who visit residents. For those able to be involved there are suitable activities and a range of game activities and visiting entertainers. The environment
is very pleasant with gardens and a woodland setting.
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Review from Angela H (Daughter of Resident) published on 5 October 2015
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff at Stockton Lodge were very caring to all my family, in my Mam's time there even though it was only a week we could not have found a nicer place . The staff were very helpful in my Mam's final days making sure she was comfortable and looked after, us as well.
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Review from Margaret P (Wife of Resident) published on 1 September 2015
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I viewed Stockton Lodge for the first time, I was touched by the homely atmosphere, and appearance of the place.
All of the staff are fantastic.
This is not just a job to them. They genuinely care about the people in their charge.
My husband is treated like one of the family, and nothing is
All of the staff are fantastic.
This is not just a job to them. They genuinely care about the people in their charge.
My husband is treated like one of the family, and nothing is
too much trouble for them.
Residents families are also made very welcome. I feel as though I have been friends with the staff for a long time.
I couldn't believe my eyes, when I discovered the visitors coffee making facilities, and homemade cakes - which are delicious.
I really like the idea of the raised flower bed in the centre courtyard. It is great for people who love gardening.
Stockton Lodge is in a lovely location. Even though it is situated at the edge of Stockton, with a housing estate close by, one gets the feeling of being in the country. It is surrounded by trees, and has a peaceful atmosphere.
Unfortunately, my husband is 'nil by mouth', so I cannot comment on residents food.
I do know that it looks and smells good, though.
My husband loves living at Stockton Lodge, and being spoiled by all of those ladies.
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Current Review Score: 8.1 (8.119)
Overview of Review Score
The Review Score of 8.1 (8.119) out of 10 for Stockton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Stockton Lodge Care Home is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.119 Points relating to the number of positive Reviews for Stockton Lodge Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 1 Positive Reviews ÷ 8.4 = 0.119
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
