Charlotte Straker House

My mother received the absolute best care here. The staff were lovely to her and I knew she was safe. The rooms were spacious, modern, and scrupulously clean. The food was excellent and the activities were interesting and varied. The communication between us and them could not be faulted.

My mother has lived at Charlotte Straker House for four years. Staff ensured her move was straightforward and she settled quickly. Mum is very well cared for, enjoying her nice, sunny, en suite room, with views of the garden, Corbridge and beyond. She is looked after by a core group of very capable and compassionate staff - carers, activity coordinator, housekeeping and catering - and the volunteers who support them. There is always a warm welcome from everyone, including the excellent admin team who are the first point of contact when I visit. I genuinely feel included as Mum's Essential Carer and appreciate regular conversations about her needs and the monthly calls to check how things are going. I am confident about the way concerns or occasional health emergencies are dealt with. I would like to acknowledge the exceptional way trustees, managers and staff worked together through COVID, and the contribution and support of the Corbridge community of which Charlotte Straker House is part, then and now.

Charlotte Straker is a wonderful resource for Corbridge and I'm grateful to the team of trustees and staff who work so hard to ensure it offers an outstanding service.

As a family, we were increasingly concerned about Mam's safety when she was at home so we were delighted when she was able to utilise the marvellous respite service at Charlotte Straker House. She loved it and it completely opened her mind up to the possibility of residential care. Mam was able to move into Charlotte Straker House as a permanent resident several months later and it gave us all great peace of mind knowing how safe and happy she was going to be. The staff were exceptional, taking all her many needs and problems in their stride and making her feel part of the family. She was able to continue her hobbies with the support of the activities coordinator which made her happy. We felt communication with staff and trustees was exceptional. Nothing was ever too much trouble and we were kept informed not only by phone but by regular emails too. We were particularly pleased with the honesty, openness and transparency surrounding the Covid outbreak. It instilled trust in us all!

Our mother spent five years at Charlotte Straker House in such a lovely environment both inside the house and the gardens. There are plenty of activities each week for residents to enjoy together with trips out to other places that Mum loved to do when able. My sister and I found the care given to Mum by the nurses and carers was first-class with nothing being too much trouble. The staff often went the 'extra mile' in helping out with requests. We always felt so fortunate that when it came to the difficult realisation that Mum needed residential care that she was able to go to Charlotte Straker. We had absolute confidence in the exemplary level of care and we’re so grateful for everything that was done for Mum in her time there.

Charlotte Straker get top marks as they provide a homely caring service and yet with the overlay of nursing knowledge and expertise that ensures the resident is not only in safe hands but caring hands.

The food is great, the standards of housekeeping excellent.