Close House Nursing & Residential Care Home Reviews (4)
Over all time Close House Nursing & Residential Care Home has 4 reviews.
Review from George S (Son of Resident) published on 23 August 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was a resident in Close House for 6 months until we, sadly, lost her in July 2022. She was 99.
During her stay at Close House, she was looked after tirelessly by caring and attentive staff. The manager made our visits as convenient as he could given the Covid regulations that have caused so much
During her stay at Close House, she was looked after tirelessly by caring and attentive staff. The manager made our visits as convenient as he could given the Covid regulations that have caused so much
distress to residents at a time when they needed family support the most.
Mum took it all in her stride...in her long life, she’d seen worse!
She was comfortable in Close House and always spoke well of the carers, kitchen and nursing staff who worked as a team, well managed by the manager.
It’s a rural location, quiet and peaceful. Furnishings may not be the smartest compared with more modern nursing homes, but it’s the care that matters… and Close House really does care for its residents.
Mum took it all in her stride...in her long life, she’d seen worse!
She was comfortable in Close House and always spoke well of the carers, kitchen and nursing staff who worked as a team, well managed by the manager.
It’s a rural location, quiet and peaceful. Furnishings may not be the smartest compared with more modern nursing homes, but it’s the care that matters… and Close House really does care for its residents.
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Review from J S (Daughter of Resident) published on 23 April 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm leaving a review after my Mum has spent just the one week for the first time ever in respite and her stay was a triumphant success. Mum made friends with two ladies who reside at Close House Nursing & Residential Care Home whilst there and certainly spoke highly of the staff and the lovely meals
she had enjoyed. When I asked if my Mum would like to go for a break again sometime in the future the answer was a positive yes, I would please. With that response, I feel I can confidently say her time at Close House Nursing & Residential Care Home was great. Thank you all for looking after her.
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Review from A R (Niece of Resident) published on 7 April 2022
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My Aunt is 92 and very frail. She lived at Close House for 18 months and did not have the happiest of experiences there. When she arrived she was promised a room with an en-suite but was not provided with one even though several became vacant during her time there. Some nursing staff were not up to
date with changing visiting regulations e.g. when a family member requested Essential Caregiver status, they denied such a role existed. We found communication with management to be fraught with difficulties. Simple concerns were treated as problematic. When we raised a particular concern it resulted in my Aunt being served four weeks' notice. A request for a copy of the complaint policy was ignored. Moving again at her age caused her immense distress and had a negative impact on her declining health. She felt degraded by her experience. We are grateful for individual carers who showed kindness, but sadly, we would not recommend this nursing home.
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Review from P S (Wife of Resident) published on 4 October 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband came to Close House for what was to be his last month of his life. He could not have had better care. His room was lovely, with open views over the countryside.
When he was well enough he was in a very pleasant, airy lounge, which thankfully did not have permanent music but when it did,
When he was well enough he was in a very pleasant, airy lounge, which thankfully did not have permanent music but when it did,
it was well chosen and the same applied to the TV programmes.
Tender loving care was extended to me and our family during his last days. I ate several meals, all of which were beautifully cooked from fresh local produce.
I visited every afternoon and all the residents were treated with kindness and respect.
Tender loving care was extended to me and our family during his last days. I ate several meals, all of which were beautifully cooked from fresh local produce.
I visited every afternoon and all the residents were treated with kindness and respect.
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