Brondesbury Lodge Reviews (2)
1.9
Brondesbury Lodge has a Review Score of 1.9 (1.900) out of 10, based on 1 reviews in the last 2 years.
Over all time Brondesbury Lodge has 2 reviews.
Review from Helen G (Daughter of Resident) published on 18 November 2025
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Our mum spent a month at Brondesbury Lodge in an interim care bed before being removed to another home. This was against our wishes because we suspected she was coming to the end of her life.
Staff at Brondesbury Lodge were unable to understand the pain our mum was in and assessed her as having challenging
Staff at Brondesbury Lodge were unable to understand the pain our mum was in and assessed her as having challenging
behaviour. Once she was given proper pain relief, at the care home she was moved to, she was able to verbally communicate her pain and other needs. Brondesbury Lodge sent her to the new care home without her painkillers or even a prescription for them which caused her even more suffering.
We feel that staff at Brondesbury Lodge are poorly trained, inexperienced and lacking in basic knowledge, in particular about dementia and heart related problems. They are often unable to understand the needs of their residents. They are unwilling to share information or work together with the families of residents. They failed to discuss with the doctor mums medical problems. Some carers have a poor level of English.
We feel that staff at Brondesbury Lodge are poorly trained, inexperienced and lacking in basic knowledge, in particular about dementia and heart related problems. They are often unable to understand the needs of their residents. They are unwilling to share information or work together with the families of residents. They failed to discuss with the doctor mums medical problems. Some carers have a poor level of English.
Reply from Jolly Joseph, Manager at Brondesbury Lodge
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Review from Keith D (Husband of Resident) published on 12 February 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dear wife died peacefully at this home, after being attended to for just over two months. I cannot put in words, my gratitude, for the care, love and dedication she received from the nurses and staff. All the residents were in receipt of continual attention to their needs and clearly adored their
carers. The whole atmosphere was one of good humour, created by an experienced and contented team, for whom, no request was too much trouble. I have no hesitation, in recommending this excellent establishment.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Current
Review Score: 1.9 (1.900)
Overview of Review Score
The Review Score of 1.9 (1.900) out of 10 for Brondesbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 1.9 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.900 for Brondesbury Lodge is calculated as follows: ( (2 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 10 Ratings = 1.9
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Brondesbury Lodge is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 0 Positive Reviews ÷ 6.4 = 0
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.